Effective Interpersonal & Communication Skills Workshop by Ng Yong Hooi
Date: 4 & 5 June 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Sunway Putra Hotel Kuala Lumpur
Introduction:
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

Objectives:

At the end of the workshop, participants will be able to:

• Possess an understanding of themselves for better self-management
• Create a working space without any communication barriers
• Strategically apply a communication system to establish trusting and productive relationships at work
• Connect better in an increasingly diverse work settings
• Productively manage conflict
• Give and receive feedback in a positive way
• Make good use of the power of influence, while winning respect and admiration

Program Content:

Module 1: Understanding Interpersonal Communication
• Communication versus Interpersonal Communication
• Why effective interpersonal communication matters
• Key principles to effective interpersonal communication

Module 2: Know Thyself
• How do you interact
• Why you interact the way you do
• The four interpersonal influence styles
• Your emotional maturity

Module 3: Perception in Communication
• Understanding perception
• My perception, your perception
• Impact of perception to communication success
• Narrowing perception gap

Module 4: Re-Engineering Self
• 3A Change Model
• Identifying your ABC and AOC
• Making the transformation

Module 5: Developing Communication Knowledge
• Determining your communication intent
• Delivering the right communication behaviours
• Exercising the inquiry skill
• Putting active listening to work
• Applying style flexibility in your communication

Module 6: Managing Relationships at Work
• Fundamental principles of human relations
• The power of trust
• Up your social intelligence
• Working with your boss
• Bridging the generational gap
• Dealing with challenging personalities

Module 7: Resolving Conflict
• Understand your unique window of the world
• How different mental map explain our differences
• The five conflict resolution approaches
• Raising awareness through questioning for richer solutions
• Ways to disagree and keep rapport

Module 8: Giving and Getting Feedback
• Types of feedback
• The Sandwich Feedback technique
• Tips to handle critical feedback from others positively

Module 9: Putting It All Together
• Teaming with others to build high level of shared information
• Managing cross-cultural differences to avoid communication pitfalls
• Leading the way and making a difference

Methodology:
Self-assessments, role-plays, exercises, audio visuals, interactive lectures, group discussion, activities
Who Must Attend:
All Exective & NON-Executive Level Employees
Investment Fees:
RM1,888.00 + 0.00% GST per participant (Standard Fee)
RM1,588.00 + 0.00% GST per participant (Early Bird Fee, register by 28 May 2018)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (44KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)