Essential English Speaking Skills At Work by Chin Siow Fong, Cerene
Date: 21 & 22 November 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Introduction:
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

Objectives:

- To develop speaking confidence and comfort level to converse in English.

- To enhance the ability to use English Language effectively for interactions in a variety of situations for greater job performance.

- To revive the awareness of using appropriate Standard English and reinforce the understanding of its technical components.

- To learn and practise using accurate expressions while communicating with another party.

- To strengthen business communication and interpersonal relationships by using English phrases that work.

- To learn and apply basic writing tips to strengthen written English skills. 

- To apply self-learning tips for continuous English improvement & sustainability.

Program Content:

1 COMMUNICATION OVERVIEW
- The Process of Communication
- The Modes of Communication
- Recognising & removing the communication barriers
- Verbal Vs Written

2 GETTING TO KNOW THE TECHNICAL COMPONENTS OF STANDARD ENGLISH
- Essential Grammar and Sentence Structures :
- Verbs , Adjectives, Nouns, Adverbs, Auxiliary Verbs, Pronouns, Articles etc.
- Tenses (Past, Present, Future, Progressive, Perfect, Conditional)
- Active and Passive Voices
- Countable and Uncountable Nouns, Comparisons
- Singulars and Plurals
- Prepositions and Conjunctions
- Direct Questions, Question words and Tag questions
- Sentence Agreement and Common Errors
   
3   ENUCIATION ENHANCEMENT
- Learning the International Phonetic System for better pronunciation
- Applying the Phonetic System using the dictionary for independent learning
- Adopting repetition drills to enhance enunciation and speech fluency

4   EXPANDING YOUR CHOICE OF VOCABULARY
- Vocabulary building for more accurate expressions using :
- Picture Narration
- Short Articles and Discussions
- Situational Topics for general discussions involving :
 -  Introductions
 -  Daily Routines
 -  Telephone Conversations
 -  Making Appointments and Offering Help
 -  Extending Welcome and Hospitality
 -  Giving Suggestions
 -  Handling Enquiries and Complaints
-  Conducting Briefings
-  Providing Information
 -  Making Arrangements
 -  Appreciation / Expressing Thanks
 -  Extending Apologies
 -  And Work-Related Scenario

5   BUILDING SPEAKING CONFIDENCE
- Uplifting limiting beliefs to re-enhance self-esteem, creativity and confidence
- Recognising contributors and detractors of personal effectiveness
- Re-affirming positive experiences

6   APPLYING BASIC WRITING TIPS
- The Elements of Good Writing
- Structuring the Message
- Adopting a systematic approach
- Preparation and Planning
- Writing 
- Checking
- Avoiding jargons, ambiguous, undefined terms or redundant repetitions
- Using simple Sentences to express complex ideas
- Observing the style and tone in language
- Clarity
- Conciseness
- Accuracy
- Using correct spelling and punctuation
- Skill practices and presentations

7   DEVELOPING LEARNING SUSTAINABILITY SYSTEM
- Formulating personal action plans for continuous practice of English and writing skills
- Buddy system for learning support

Methodology:
The modules are application-based, interactive and participative allowing the participants to practise the skills. There is a mixture of lectures, case analysis, skill practices, presentations, group dynamics and discussions to integrate learning.

A post-course assessment will be conducted to evaluate the participants? language skill improvement.

Who Must Attend:
All personnel in clerical, administrative and supervisory positions who seek improvements
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 12 November 2018)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (44KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)