Professional Secretaries In Business Environment by Aslini Abdullah
Date: 13 & 14 November 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Introduction:
To foster better working relationship between bosses and secretaries through appropriate Communication & Interpersonal skills techniques. The quality of the ultimate working relationship will be made up of countless small incidents which demonstrate to each of the secretary  what to expect from the other.

The secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself. As the secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organise and coordinate the workflow is another important function which she is able to do so effectively. With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
Objectives:
At the end of the workshop participants will be able to:
  • list their changing role and responsibilities of their job-what to expect from their bosses in the millennium
  • Develop ways of getting the most of a challenging environment and willingness to accept challenging tasks
  • Instil positive attitude  and what enthusiasm can do for a professional secretary
  • Prepare themselves with proper guidelines on how to structure their challenges
  • Give commitment towards their job wholeheartedly  by playing a critical role as a professional secretary
  • Inculcate business sense by acquiring appropriate business information for better interaction with respective people in the office
Program Content:

Module 1: Working partnership with bosses

  • Identifying and meeting bosses expectations
  • Establishing good rapport with the bosses
  • Identifying personalities and dealing with them constructively
  • Acting as a buffer for your bosses
  • Resolving conflict in the office
  • Management proficiency as professional secretaries
  • Showing Empathy and being assertive

Module 2: Towards goal;-oriented behaviour

  • Global orientation to analyse the office
  • Ways of translating ideas into action
  • Techniques to demonstrate progress in the office
  • Acquiring business sense in dealing with office matters
  • Qualities of an excellent secretary - Skills, Attributes, Strategies, Touch of class

Module 3: Developing ways of getting the most of a challenging environment

  • Discussion on potential office problems
  • Future plan which will affect the department's workload
  • 5-steps towards working partnership
  • Work appraisal and setting work targets
  • Update your job description

Module 4: Preparing and planning for challenges

  • Identifying new tasks to be acquired
  • Multi-tasking
  • Being proactive
  • Learning and training as an enhancement
  • Listing challenges to overcome
  • Developing self-confidence for challenges

Module 5: Getting the most of a challenging environment

  • Introduction or upgrading of Information Technology
  • Dealing with new policies and procedures
  • Customer Orientation
  • Quality work and quality relationships
  • Creating ideas and implementing them

Module 6: Adding dynamism to working attitude

  • Translating dynamism into effective management initiative
  • The secretary's key to success with people through positive attitude
  • Your role as office manager
  • Grouping similar activities and planning for future needs
  • Long-range office planningDealing with work overload
Methodology:
An interactive and practical approach incorporating individual assessment exercise, group discussions and presentations, role-plays, simulatiom games and lectures.
Who Must Attend:
Secretaries or Personnal Assistant (PA).
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 05 November 2018)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (44KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)