Effective Communication & Negotiations Skills Workshop by Ng Yong Hooi
Date: 11 & 12 March 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Introduction:
We have all been involved in situations that required us to negotiate whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships. Effective communication and negotiation skills are the basis for building positive and productive relationships with our internal and external customers.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.
Objectives:
At the end of the workshop, participants will be able to:

• Gain self-awareness of their personal negotiation and communication style
• Understand key communication elements to a successful negotiation
• Learn how to achieve collaborative value-adding negotiation results
• Understand the impact of cross-cultural communication in negotiation
• Develop the right personal influence to reach agreement
Program Content:
Module 1: Communication and Negotiation Analysis
• Negotiation – what is it?
• Possible outcomes of a negotiation
• Barriers to agreement
• Assess your communication styles
• Drivers of your communication behaviour
• Emotion and communication in negotiation success

Module 2: Practical Negotiation Strategies
• The negotiation process
• Key concepts of negotiation
• What drives you and others
• Know your negotiable variables

Module 3: Effective Communication during Negotiation
• The role of perception in negotiation
• Develop the right communication behaviours and conduct
• Adapt to different communication styles
• Exercise the inquiry skill
• Put active listening to work

Module 4: Cross-Cultural Communication in Negotiation
• Recognize cultural factors
• Mind the cultural variables
• The do’s and don’ts of cross-cultural communication

Module 5: Communicating in Challenging Negotiation Situations
• Recognize the different power play
• Manage the power behind the scenes
• Deal with dirty negotiation tactics

Module 6: Building Relationship in Negotiation
• Fundamental principles of human relations
• How perception impacts relationship value
• Learn to communicate trust
• Develop skills to maintain long-term relationships

Module 7: Towards a Satisfactory Outcome
• Develop options for a positive outcome
• Communicate to influence
• Closing the deal
• Making the agreement stick

Methodology:
Self-assessments, group discussions, interactive lectures, role plays and audio-visual.
Who Must Attend:
All Executive Level Employees
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 04 March 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)