Clerical Development Workshop by Sri Devi Panchacharam
Date: 7 & 8 March 2019 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
“One of the most profound learnings of my life is this: if you want to achieve your highest aspirations and overcome your greatest challenges, identify and apply the principle or natural law that governs the results you seek. How we apply a principle will vary greatly and will be determined by your unique strengths, talents and creativity, but ultimately, success in any endeavour is always derived from acting in harmony with the principles to which the success is tied.” Dr. Steven R. Covey

Our characters make us who we are. More importantly, it is our habits which shape our character. For a person to be sufficiently positive and motivated, there should be a balance of knowledge, skills and desire. This course will consist of six (6) modules which are designed to develop skills and increase the productivity amongst employees in the clerical division. Also, the final module focuses to keep the motivation fire burning deep inside each individual and techniques to keep that desire alive- long after the workshop is over. As long as the flame remains burning, and individual will always be on the right course towards productivity and success.


At the end of the two-day Clerical Development workshop, participants will be equipped with sufficient knowledge to:

• Appreciate the importance of their role in the organisation
• Master important work skills such as filing & record keeping
• Implement effective phone and email etiquette
• Manage personal change to achieve greater standards of professionalism
• Assume responsibility for their choices, attitude and behavior to build a powerful image and personality
• Foster an efficient and productive working relationship with their peers
• Create positive and lasting first impression to visitors
• Prioritise their daily tasks and manage time effectively
• Be assertive whilst being professional and courteous at all times

Program Content:

Session 1: What Great Clerical Executives Look Like
• Understand the organisation’s vision, mission and culture
• Leaving a mark with the management team by aligning your goals to support strategic and tactical projects
• A winning self-image
• Empower oneself to achieve growth

Session 2: Fine Tuning Your Team Skills
• Building a strong partnership with your team
• Emotional intelligence for future executives
• Understanding great communication strategies for effective team interaction
• Taking personal ownership
• Match business goals with administrative support goals

Session 3: Putting Your Skills to Work
• Effective filing & record management
• Indexing & classification methods
• Office automation using Microsoft Excel
• Writing emails, reports & meeting minutes effectively
• Managing visitors with top notch customer service

Session 4: Controlling Your Work Day
• Increase your administrative effectiveness to meet the priorities
• Managing your time and dealing with interruptions
• Time management models: SMART goals and the Urgent & Important model
• Preparing for Contingencies- Murphy’s Law

Session 5: Dealing Productively with Conflict
• Use persuasion and negotiation to gain better outcomes from conflict
• Define the sources of conflict in your workplace
• Choose the appropriate method to handle conflict
• Master five techniques for dealing with difficult people

Session 6: Personal Leadership & Mastery- The Champion In You!
• The definition of personal leadership & mastery
• Understanding comfort zones
• The concept of self-motivation
• Setting goals and exceeding expectations

• Classroom Lecturettes • Group Brainstorming Sessions • Energisers • Individual & Group Activities • Role Plays
Who Must Attend:
This workshop is designed for learners in clerical and administrative roles, aspiring to mastery and innovation. Learning is pitched at a level to help the participants synthesise best practices into their work-life.
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 25 February 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)