Decision Making & Root Cause Analysis Workshop by Tee Keng Chai, Casey
Date: 28 & 29 January 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.


At the end of the workshop, participants will be able to :

- Define a problem
- Analyse potential causes

- Root cause analysis
- Identify possible solutions
- Select the best solution
- Develop an action plan
- Implement solution and evaluate progress

- How to become more creative problem solver


Program Content:

Module 1: Introduction To The Problem Solving Process
• Why the need for a systematic problem solving model
• The six-step problem solving model

Module 2: Step One - Define The Problem
• Develop a problem solving statement
• Identify a desired state or ideal goal
• Measurement or test of a good problem statement
• Share Define The Problem Concept through Process Modeling
 - Identify Concerns
 - Set Priority
 - Plan Next Steps
 - Plan Involvement
• Participant Practice : On-Job Application
• Integrate Define The Problem Thinking into Daily Works/Projects

Module 3: Step Two - Analyse Potential Causes & Identify The Root Cause
• Identify the potential causes
• Determine the most likely cause
• Identify the true root cause( s)

Problem Analysis(PA) Technique
• Share PA Concept through Process Modeling
 - Think Beyond the Fix
 - Start up Problem
 - Multiple Start up Problem
 - Recurring Problem
• Discuss On-Job Application

Module 4: Step Three -  Identify Possible Solutions /Decision Making Process
• Prepare a list of possible solutions
• Determine the best solution

Decision Making The Malaysian Environment
• Share Decision Making  Concept through Process Modeling
 - Clarify Purpose
 - Evaluate Alternatives
• Participant Practice : Case Practice
• Share Decision Making Concept through Process Modeling
 - Assess Risks
 - Make Decision
• Participant Practice : Case Practice
• Participant Practice : On-Job Application
• Integrate Decision Making Thinking into Daily Works/Projects

Module 5: Step Four - Select The Best Solution
• How to develop and assign weight to criteria
• How to apply the criteria
• How to decide on the best solution

Module 6: Step Five - Develop An Action Plan
• How to divide the solution into sequential tasks
• Learn to develop contingency plans

Module 7: Step Six - Implementing Solutions And Progress Evaluation
• Data collection  according to the action plan
• Implementing contingency plans

Potential Problem/Opportunity Analysis (PPA/POA)
• Summarise The 2 Days Learning
 - Identify Potential Problems
 - Identify Likely Causes
 - Take Preventive Actions
 - Plan Contingent Actions and Triggers
• Participant Practice : On-Job Application



This program will be conducted in a highly interactive manner by way of case studies, lectures, discussions and presentation by participants.
Who Must Attend:
All Executive Level Staffs
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 21 January 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)