Today's Secretary In Management Workshop by Aslini Abdullah
Date: 9 & 10 April 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Introduction:

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
Objectives:

At the end of the course participants will be able to:
- List the secret formula of being personable, effective and compatible at all times.
- Make the grade into Management and have the entry qualifications, the right personality and have commanded the respect of their peers and superiors.
- Develop strategic thinking in decision-making
- Translate dynamism into effective management initiative

In which ultimately these are the skills they will acquire:
- Attend day-to-day operations of their department
- Handle personnel conflicts and work mistakes
- Motivate and instruct and delegate assignments
- Deal with customers? enquiries and complaints
- Meet departmental objectives
- Communicate with the bosses in his absence on major and sensitive issues and decisions
- Maintain a certain level of efficiency and effectiveness in the office

Program Content:

The Managerial Profession 
- Managerial types 
- Supervising and managing people at work 
- Developing a strategic mentality 
- Management proficiency for professional secretaries

Adding dynamism to executive skills 
- Work productivity-enthusiasm and dynamism 
- Translating dynamism into effective management initiative

Strategic thinking in decision-making 
- Functional aspects of decision-making 
- Occupational environment 
- Attributes of a good decision-maker 
- Emotional, maturity, intelligence and vision

The Emotional and Financial costs to Business-Customer Service 
- Spotting a difficult client in advance 
- Company assessment 
- Smart work and smart relationships 
- Knowing quality factors that attract top customers

The professional image 
- Speak with authority 
- Present a positive, confident and professional image 
- Being proactive and assertive 
- Developing the right personality 
- Occupational competence

Methodology:

- Role-plays 
- Self-assessment exercises 
- Group discussion 
- Simulation activities in relation to the topics discussed

Who Must Attend:
Secretary, Personal Assistant (PA), Administrative personel.
Investment Fees:
RM1,888.00 per participant (Standard Fee)
RM1,588.00 per participant (Early Bird Fee, register by 01 April 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)