Defining Performance & Developing KPI’s Workshop by Vanaja Sangarajoo
Date: 19 & 20 August 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Key Performance Indicator (KPI) is a very important management tool for managing performance. It is important that the KPIs are understood, formulated and implemented in such a manner that the organisation achieves its overall goals.
Forward thinking organizations looks at values-based, vision-driven, mission-oriented and participative work environment makes every effort to ensure that the performance is monitored effectively and will be a positive experience for the person being evaluated and will result in a commitment for continuous performance improvement.

- Distinguish between activities and KPI
- Understand Key Result Area importance
- Write KPI that is value added
- Determine what is to be measured
- Formulate Performance Plan
- Use the techniques of writing goals statements based on S.M.A.R.T Principle
- Understand the reason for failure to engage staff commitment to KPI
Program Content:
Module 1: Key Performance Indicators (KPI)
- What are KPIs?
- Purpose of KPIs
- Types of KPIs

Module 2: Define Directions & Objectives
- Company Vision/Business Directions/ Strategy
- Departmental Function
- Individual Job Scope

Module 3: Establishing Key Result Areas (KRA)
- Departmental / Individual  Key Result Area
- Select Priority Key Result Area

Module 4 : Crafting Key Performance Indicators (KPIs)
- 4 Principles in crafting KPI statements
- S.M.A.R.T  Principle application
- Develop Departmental /Individual KPI aligned to Organisational Objectives

Module 5 : Performance Plan & Measures
- Developing Performance Plan for Goals/ Standards

Module 6 : Critical Success Factors
- Why manage Performance?
- Determine Employees Expectation

An interactive and practical approach incorporating group discussions/exercises, presentations and Brainstorming Sessions.
Who Must Attend:
Head of Department ,Managers, Supervisors, Team Leaders & all who are responsible for setting Goals/  KPI’s for themselves or others.
Investment Fees:
RM2,226.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,908.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 12 August 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)