Effective Interpersonal & Communication Skills Workshop by Ng Yong Hooi
Date: 8 & 9 January 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Introduction:
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line. 

<span style="display: inline !important; float: none; background-color: #efefef; color: #0; font-family: Verdana; font-size: 13px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">This workshop aims to increase participants’ awareness on their interpersonal communication styles and overcome communication challenges in order to create positive exchanges and manage workplace diversities for enhanced collaboration.

<span style="display: inline !important; float: none; background-color: #efefef; color: #0; font-family: Verdana; font-size: 13px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">


Objectives:

At the end of the workshop, participants will be able to:

• Possess an understanding of themselves for better self-management
• Create a working space without any communication barriers
• Strategically apply a communication system to establish trusting and productive relationships at work
• Connect better in an increasingly diverse work settings
• Productively manage conflict
• Give and receive feedback in a positive way

Program Content:

Module 1: Understanding Interpersonal Communication
• Communication concept and its purpose
• Why effective interpersonal communication matters
• Key principles to effective interpersonal communication

Module 2: Perception in Communication
• Understanding perception and its importance
• Drivers of perception
• Impact of perception to interpersonal communication success

Module 3: Your Interpersonal Conduct
• The four approaches to speaking
• Why you interact the way you do
• The role of emotion in communication outcome

Module 4: Developing Communication Knowledge
• Delivering appropriate communication behaviours
• Exercising the inquiry skill
• Putting active listening to work

Module 5: Managing Relationships @ Work
• Fundamental principles of human relations
• The power of trust
• Dealing with different interpersonal styles
• Overcoming diversities at work
• Handling challenging personalities

Module 6: Giving and Getting Feedback
• Types of feedback
• Steps in giving constructive feedback
• Ways to deal with criticism

Module 7: Resolving Conflict
• Recognize causes of conflict
• Dealing with emotionally charged situations
• Problem-solving for a win-win outcome
• Ways to disagree and keep rapport

Putting It All Together

Methodology:
Self-assessments, role-plays, exercises, audio visuals, interactive lectures, group discussion, activities
Who Must Attend:
All Exective & NON-Executive Level Employees
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 30 December 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)