Effective Communications and Engagement Using NLP Workshop by Khairul Anuar Safiullah
Date: 16 & 17 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This workshop develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.

The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

By the end of the workshop, participants should be able to:

1. Describe the 4 types of communication
2. Describe the importance of verbal and non-verbal communication
3. Demonstrate techniques of building rapport
4. List down the steps to active listening skills
5. Build confidence in speaking to a group of people
6. Organize materials using the 4 MAT system
7. Profile their audience using DISC© Profiling
Program Content:
4 Types of Human Communication
• Intra Personal Communication
• Inter Personal Communication
• Group Communication
• Mass Communication

NLP Communication Model
• How we receive information
• Factors surrounding communication
• What does the information translate to

Communication Overview
• Reflections and debrief
• What worked and did not work
• Group discussion and sharing

Communication Model
• Components of Communication Model
• What happens during communication?

Non-Verbal Communication
• Mehrabian Model
• How to read non-verbal
• Personal space
• Handshake
• Posture – Standing and sitting

• Matching
• Mirroring
• Cross Over Mirroring
• Partner Exercises

Active Listening
• 6 Steps to active listening
• Questioning skills and getting clarity

Public Speaking
• Individual exercise – Elevator Pitch
• Gems and Opportunities
• Reflections and Debrief
• What worked and did not work
• Group discussion and sharing

Creating a Good First Impression
• Attitude
• Non-Verbal
• Tone of Voice

Confidence Building
• False Evidence Appearing Real (FEAR)
• Relax, Smile and Breath
• Individual Exercise – Gibberish
• Establishing credibility

3 Key Areas of Development
• Facial Expressions
• Gestures
• Body posture and movements

Profiling Your Audience
• DISC© Profiling

Organizing and Structuring
• 4 MAT System
• Structures –Classic and Hollywood

Group Presentation
• Gems and Opportunities
• Reflections and Debrief
• What worked and did not work
• Group discussion and sharing

The workshop is delivered via lectures, videos, songs, discussions, role plays and games to ensure a fully experiential learning.
Who Must Attend:
All Executive Level Employees.
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 09 December 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)