Essential Skills For Human Resources (HR) Administrator Workshop by Pagadala Cyril Papiah
Date: 9 & 10 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
An HR Administrator is a powerful employee.

He keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.

This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

At the end of the workshop participants are able to:

• Administer the operations of the various HR functions more effectively
• Be more organized and have better time management skills for greater efficiency
• Handle visitors and employees more professionally and with better courtesy
• Draft letters and emails using the proper format
• Write minutes of DI meetings using the standard format 
• Improve telephone handling skills for better communication and human relations
• Administer the legal benefits under the Employment Act 1955, The SOCSO Act 1967 and the EPF Act 1991
• Improve one’s self-image and develop better self-confidence for carrying out the HR Administrator’s functions professionally  
Program Content:

PART 1- The Powerful HR Administrator’s Roles

(1) Who is a POWERFUL HR Administrator?  
• HR functions in an organization
• Understanding the organization structure and culture
• General roles, responsibilities and challenges
• How to become a POWERFUL HR Administrator 

(2) Roles of the HR Administrator 
• Recruitment & Selection Function
• Orientation Function 
• Training Function
• Appraisal Function
• Disciplinary Function   
PART 2 – HR Letters and Reports

(3) Basics in Writing Letters and Emails 
• Structure
• Introduction
• Content
• Ending
• Salutations
• Tone  

(4) HR Records Management
• Information access
• Effective record management
• Retention and disposal policy
• Filing procedure
• Essentials of filing systems
• Legal records for HR

PART 3- Planning and Organising Work

(5) Organising Work and Time in the Office 
• Setting priorities and planning for the day
• Cutting out unproductive time
• How to increase your productivity
• Managing systems and procedures

(6) Developing Positive Work Ethics
• How do you view yourself?
• What constitutes good self-image?
• Thinking positive
• Personal benefits of a positive self-image

PART 4- Customer Service and Human Relations

(7) Treating Employees and Visitors as Customers and Partners
• Introduction and greeting employees & visitors 
• Attending to employees & visitors
• Communication skills
• Treating employees as customers and partners

(8) Professional Telephone Courtesy
• Telephone courtesy
• Taking messages
• Making calls
• The right way to screen callers
• The telephone checklist of ‘Do’s and ‘Don’ts

PART 5 – Legal Administration 

(9) Administrating Benefits under the Employment Act 1955, Labour Ordinances of Sabah 2004 and Sarawak 2005; and Company Policy
• Employees who are protected under the EA
• Annual leave
• Sick leave
• Maternity leave
• Unpaid leave
• PH
• Rest day
• OT rates
• Resignation and other Termination Issues 

(10)Administrating Relevant Aspects of EPF Act 1991 
• Who must contribute?
• Rates of contribution
• Definition of wages for EPF contributions
• Withdrawal ages

(11)Administrating Relevant Aspects of SOCSO Act 1967 
• Who must contribute?
• Employment Injury Scheme
• Invalidity Scheme
• Definition of wages for SOCSO contribution
• Type 1 and type 2 contribution rates  
• Making claims
• Documentation for claims

Presentations, interactive group discussions and role-plays
Who Must Attend:
1) New HR Executives
2) HR Administrators
3) HR Assistants
4) HR Clerks
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 02 December 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)