SUPER-Administrator: Managing Workload (Office Administration Skills) by Aslini Abdullah
Date: 3 & 4 December 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Introduction:
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.

Objectives:
(1) To guide our administrative asst/clerk on organizing the daily work of an office by assigning functions & responsibilities
(2) To develop self-confidence for better commitment towards their job
(3) Help our administrative Asst./Clerk to guide them in managing their time constructively in an organized manner in order to achieve timeliness
(4) Manage workflow by prioritizing tasks and paperwork and planning a practical work schedule
(5) Able to apply effective writing skill to compose, structure and produce letters and emails both internal & external use
(6) Have a clearer view of office ethics & etiquette
(7) Building trust in teams for positive commitments
(8) Identify individual roles & responsibilities for better teamwork
(9) Develop interpersonal skills of working with the boss, superiors & colleagues
(10) Apply practical office communication skills & enhance working relationship.
Program Content:

Learning Objectives
• Identify their role and responsibility in order to perform their job effectively
• Apply communication skills for better rapport at work and also with customers and visitors
• Acquire skills in developing self-confidence for better commitment towards their job
• Deal with daily tasks efficiently with better productivity
• Build trust and work together with the team members harmoniously
• File appropriately in order to get their job more organized
• Manage paperwork effectively for better productivity
• Inculcate good habits at work in order to produce effective

Streamlining Role and Responsibility of a SUPER-Administrator
• Tasks and daily responsibilities at work
• Understanding organizational vision and goals
• Essential skills of a clerk
• Positive qualities of a clerk

Managing impossible deadlines through effective communication skills
• Reporting daily to superiors
• Giving and receiving feedback to respective individuals or the teams
• Conveying messages without offending team members
• Dealing with conflicts constructively
• Components of a successful team
• Roles and Responsibilities of a leader and team members
• Building trust
• Become an effective planner
• Achieving departmental goals
• Being assertive at work
• Questioning skills for clarification
• Handling appointments , vendors and suppliers smartly
• Listening Skills

Enhancing self-confidence for better commitments towards their jobs
• Choosing your areas of endeavor
• Basic planning
• Appreciating yourself
• Identifying your limitations and advantages you have
• Acquiring a positive attitude
• Developing your self-confidence
• Overcoming your shyness
• Developing courage
• Mastering your emotions

Managing last minute requests
• Identifying and dealing with time wasters
• Workable and conducive working table
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing calls
• Identifying and highlighting key issues in memos and letters
• Handling faxes urgently
• Filing up documents accurately-meticulous
• Developing a job book

Managing administrative crisis
• Dealing with vendors and suppliers professionally
• Being meticulous at work
• Present yourself positively and courteously
• Being responsible for accomplishment of the job
• Familiarize with the workflow to avoid confusion

Methodology:

Role Play, Self-assessment exercises, Group Discussion, Simulation activities in relation to the topics discussed

Who Must Attend:
All Administrative personnel, Clerks, Secretary & Personal Assistant (PA)
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 25 November 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)