SUPER-Administrator: Managing Workload (Office Administration Skills) by Aslini Abdullah
Date: 3 & 4 December 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.

(1) To guide our administrative asst/clerk on organizing the daily work of an office by assigning functions & responsibilities
(2) To develop self-confidence for better commitment towards their job
(3) Help our administrative Asst./Clerk to guide them in managing their time constructively in an organized manner in order to achieve timeliness
(4) Manage workflow by prioritizing tasks and paperwork and planning a practical work schedule
(5) Able to apply effective writing skill to compose, structure and produce letters and emails both internal & external use
(6) Have a clearer view of office ethics & etiquette
(7) Building trust in teams for positive commitments
(8) Identify individual roles & responsibilities for better teamwork
(9) Develop interpersonal skills of working with the boss, superiors & colleagues
(10) Apply practical office communication skills & enhance working relationship.
Program Content:

Learning Objectives
• Identify their role and responsibility in order to perform their job effectively
• Apply communication skills for better rapport at work and also with customers and visitors
• Acquire skills in developing self-confidence for better commitment towards their job
• Deal with daily tasks efficiently with better productivity
• Build trust and work together with the team members harmoniously
• File appropriately in order to get their job more organized
• Manage paperwork effectively for better productivity
• Inculcate good habits at work in order to produce effective

Streamlining Role and Responsibility of a SUPER-Administrator
• Tasks and daily responsibilities at work
• Understanding organizational vision and goals
• Essential skills of a clerk
• Positive qualities of a clerk

Managing impossible deadlines through effective communication skills
• Reporting daily to superiors
• Giving and receiving feedback to respective individuals or the teams
• Conveying messages without offending team members
• Dealing with conflicts constructively
• Components of a successful team
• Roles and Responsibilities of a leader and team members
• Building trust
• Become an effective planner
• Achieving departmental goals
• Being assertive at work
• Questioning skills for clarification
• Handling appointments , vendors and suppliers smartly
• Listening Skills

Enhancing self-confidence for better commitments towards their jobs
• Choosing your areas of endeavor
• Basic planning
• Appreciating yourself
• Identifying your limitations and advantages you have
• Acquiring a positive attitude
• Developing your self-confidence
• Overcoming your shyness
• Developing courage
• Mastering your emotions

Managing last minute requests
• Identifying and dealing with time wasters
• Workable and conducive working table
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing calls
• Identifying and highlighting key issues in memos and letters
• Handling faxes urgently
• Filing up documents accurately-meticulous
• Developing a job book

Managing administrative crisis
• Dealing with vendors and suppliers professionally
• Being meticulous at work
• Present yourself positively and courteously
• Being responsible for accomplishment of the job
• Familiarize with the workflow to avoid confusion


Role Play, Self-assessment exercises, Group Discussion, Simulation activities in relation to the topics discussed

Who Must Attend:
All Administrative personnel, Clerks, Secretary & Personal Assistant (PA)
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 25 November 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)