Managing Interactions & Relationships Workshop by Sri Devi Panchacharam
Date: 20 & 21 November 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Introduction:
Communication is power. Empowering communication is leadership. Inspiring communication is teamwork.  In whichever position we are in life, having the ability to communicate positively is the foundation of success. In an organisation, influence is pivotal for productive teamwork. It is about bringing the response that we desire from others and expanding our influence into the psychology of what really prompts people to say yes or no. 

It begins with understanding the basic model of communication in a human mind and then learning the communication style of a person that can actually help one clearly to help predict their states and actions. In creating a powerful influence, it is significant to build strong rapport.

This workshop will offer participants a step by step guide on communication which involves changing the way we speak on a day to day basis to sound empowering, executing powerful discussions and handling objections. There are numerous strategies that one can use to cultivate these characteristics which will be emphasized in this highly interactive workshop.


Objectives:
Upon completion of this workshop, participants will be able to:

• Exhibit a strong, capable, professional, persuasive and inspirational presence
• Identify what affects listening, and why most people are so bad at it!
• Develop and transform themselves to the need and aspirations of the people and the company
• Vary communication based on a person’s communication style
• Elevate their influential image and impact on the organisation
• Create and maintain genuine rapport
• Managing objections while influencing others
• Choose the right linguistic patterns to build rapport and trust
• Refine your communication skills with the NLP communication model
• Eliminate the usage of negative phrases
• Adopt empowering language patterns when communication with peers and superiors
Program Content:
Module 1: The Perfect Model of Communication
• Embracing the The Most Powerful Model of Communication
• Choose Your Side: Live Life at Cause or Effect
• The Communication Model: Your Internal Representation Affects Your Communication
• The Power of an Incantation
• Group Incantation Session
• K-S-C-C: Attributes of a Confident Communicator
• Group Activity: Common Misunderstanding with Communicating with the Team
• The NLP Presuppositions (Creates a Great Understanding on Looking at the Best in People)
• The Communication Style of the Generation X and Generation Y

Module 2: The Underdog of Communication: What is NOT Said
• The Mehrabian Communication Chart
• Body Language, Voice (Tone) or Words: Which is the most important?
• Articulation of Words
• Demonstration: It is Not Always About the Words
• Role Play: Feedback Scenarios at Workplace which Could Be Improved with Great Body Language
• Body Language for Managers & Leaders
• Individual / Group Actvity: How Savvy are we with Reading Body Language?
• Sensory Acuity: Watching the Minor Cues which has a Major Impact in Understanding People
• Demonstration Session: Observing minor changes in people’s sensory acuity
• Activity: Practise Session for Sensory Acuity
• Eye Patterns
• Demonstration Session: Calibrating and Analysing Eye Patterns for People
• Activity: Practise Session for Eye Patterns

Module 3: The Principles & Practical Methods to Build Rapport
• Building Rapport with Everyone- It’s Not About Who You Like
• Why is Rapport Important for All Relationships?
• 2 Keys to Rapport
     - Key 1: Calibration
     - Key 2: Matching & Mirroring
• 5 Realistic Ways to Build Professional Rapport
• The Power of a Smile: Duchenne Smile & Pan Am Smiles
• Group Discussion: Building Rapport in 30 seconds
• Role Play

Module 4: Linguistic Patterns for Successful Influencing Skills & To Manage Objections

• The Six Human Needs: Why Do People Do What They Do, by Anthony Robbins
• Stand Up Discussion on The Most Controversial Situations
• Conscious Use of Language
• Why is Language Important?
• Real Life Examples: How Language Can Go So Wrong
• Providing Feedback Constructively using Empowering Language
• Video Case Study
• Understanding the Purpose Frame
• The Agreement Frame
• Group Activity: Tying in the Linguistic Presuppositions Together

FINALE SESSION
• Finale Activity: Seeing the Best in Everyone

Methodology:
• Classroom Lecturettes
• Open Talk Session
• Stand-Up Discussions
• Pre & Post Training Tests
• Group Brainstorming Activities
• Energisers
• Individual Quiz
• Case Study
• Pop Quiz
• Mock Phone Calls
• Role Plays
• Best Practices Video
Who Must Attend:
This workshop is aimed for Executives, Senior Executives & Managers
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 11 November 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)