Effective English Speaking Skills At Work by Chin Siow Fong, Cerene
Date: 4 & 5 December 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue: Hotel Istana City Centre Kuala Lumpur
Introduction:
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

Objectives:
- Learn usable English and functions that can be applied immediately when interacting with guests.
- Develop greater speaking confidence to converse in English.
- Understand and appreciate essential grammar and some technical components.
- Apply self-learning tips for continuous English improvement & sustainability.
Program Content:

Module 1: Setting the Mind for Learning English
- Opening the mind for learning and progress at work
- Recognising & removing the learning barriers relating to English
- Revive optimism and re-instill English fulfillment

Module 2: An Overview of English Grammar
- Essential Grammar and Sentence Structures : - Verbs, Adjectives, Nouns, Adverbs, Pronouns and Articles
- Simple Tenses (Past, Present, Future, Progressive)
- Active and Passive sentences
- Singulars and Plurals, Comparisons
- Simple Prepositions and Conjunctions
- Questioning techniques

Module 3: Expanding Your Choice Of Words
- General English Vocabulary for talking
- Situational Topics  
- Dealing with Requests
- Asking for Permissions
- Giving Suggestions
- Handling Problems & Complaints
- Extending Apologies
- Appreciation / Expressing Thanks
- Describing & Actions Words 

Module 4:  Pronunciation & Enunciation Enhancement
- Learning and applying the simple rules for better pronunciation
- Sample dialogues and skill practices for enhancing enunciation

Module 5:  Building Speaking Confidence
- Uplifting limiting beliefs to re-enhance self-esteem and speaking confidence
- Recognising contributors and detractors of personal effectiveness
- Providing practice platforms to discover the joy of speaking English
- Affirming positive learning experiences during skill activities

Module 6:  Developing Learning Sustainability System
- Personal action plans for continuous practice of English
- Buddy system for learning support

Methodology:
The modules are application-based, interactive and participative allowing the participants to practise the skills. There is a mixture of lectures, case analysis, skill practices, presentations, group dynamics and discussions to integrate learning.
Who Must Attend:
All levels of employees
Investment Fees:
RM1,908.00 (Including 6.00% Service Tax) per participant (Standard Fee)
RM1,590.00 (Including 6.00% Service Tax) per participant (Early Bird Fee, register by 25 November 2019)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is SBL Claimable *Subject to PSMB conditions.

Pembangunan Sumber Manusia Berhad (PSMB)We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)