To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.

At the end of the workshop, participants will be able to:

• Deal with daily tasks efficiently with better productivity
• Identify problems and propose solutions to daily problems at work
• Apply communication skills for better rapport at work and also with customers and visitors
• File appropriately in order to get their job more organized
• Manage paperwork effectively for better productivity
• Exhibit leadership skills in order to lead the team appropriately
• Delegated effectively in order to get the job done on time and meticulously

Effective time management
• Golden rules for effecive time management
• Relating to goals and clarifying priorities
• Planning and scheduling for results
• How to identify and avoid time wasters
• Overcoming procrastination and indecision
• Using the time log
• Dealing with deadlines
• Tackling large tasks
• Setting undisturbed time

Problem-Solving Techniques and Decision-making
• Identifying causes of problems at work
• Developing process of work
• Brainstorming, mind-mapping and cause & effect diagram
• Evaluating alternatives
• Implementing the decision

Interpersonal Skills and engagement-Creating the customer’s experience
• Knowing the timing requirements
• Being one step ahead
• Skill of understanding through attentiveness
• Skillful listening
• Obtaining feedback

Developing rapport through magic phrases
• Greetings of new and existing customers
• End with finesse
• Being empathic
• Phrases for beyond customer’s expectations

Handling office administration-Managing paperwork effectively
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing mails
• Identifying and highlighting key issues in memos and letters
• Handling faxes urgently

Importance of record keeping and filing
• Purpose of recording and filing
• Identifying documents for recording and filing
• Consequences of poor recording and filing
• Drawing up proper recording system
• Developing record book
• Proper storage of records

Filing efficiently and effectively
• Filing chronologically, alphabetically or regionally
• Sequencing letters, memos and documents appropriately
• Separating and differentiating copies and original documents
• Bring forward system
• Developing file management checklist

Managing task effectively
• Typing, photostating, mailing and binding
• Developing a daily task schedule
• Developing a job book
• Identifying and dealing with time wasters
• Workable and conducive working table

Developing your potential as a leader- and not just an Administrative assistant
• Understanding styles of leadership
• Task vs relationship oriented
• The three needs as a leader-individual, group and task
• Qualities of a leader
• Management Skills

Delegating effectively
• Understanding what is delegation
• Fears of delegation
• Techniques of delegation
• Monitoring subordinate’s performance
• Benefits of delegation to delegator and delegatee

Interactive Workshop

Administrators and Clerks

RM1,600.01 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,400.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 13 June 2024)

Group incentive: Register 3 participants from the same organization, the 4^th participant is FREE. (Buy 3 Get 1 Free)

There are 3 methods to register for this training:

1. Kindly click here for online registration. Register Now.
2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
3. Call us to register. Tel: +6-03-6270-9883.

Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.