Conflict is not the same as discomfort. The conflict isn't the problem - it is when conflict is poorly managed is the problem.

Few of us enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflicts can be mentally exhausting and emotionally draining.

But it is important to realize that conflict requires resolution is neither good nor bad. There can be positive and negative outcomes. It can be destructive but can also play a productive role for you personally and for your relationships - both personal and professional. The important point is to manage the conflict, not to suppress conflict and not to let conflict escalate out of control. Many of us seek to avoid conflict as a critical aspect of creativity and motivation.

The workshop shows you how to:

• Gain a comprehensive understanding of the roots of the conflicts
• Understand the negative impacts of unresolved ones
• Assess themselves in how they view and resolve conflicts
• Learn techniques to resolve conflicts and build better relationships
• Learn to disagree diplomatically and provide productive input for the wellbeing of the corporation.

Introduction: Clarifying Confusion About Conflict

• Alignment of values, perspectives and opinions
• Conflict: Inevitable and often good!
• Getting the most out of diversity

Conflict is a problem when it...

• Hampers productivity
• Lower morale
• Causes more & continued conflicts
• Causes inappropriate behaviours

Actions that cause workplace conflicts

• Poor communications
• The alignment or the amount of resources is insufficient
• "Personal chemistry"
• Leadership problems

Techniques of Managing a conflict within yourself

• Name the conflict/ identify the issue
• Get perspective by discussing the issue
• Pick at least one thing you can do about the conflict
• Action!

Structures to Minimize the Conflicts

• Regular review of job descriptions
• Intentionally build relationships with all subordinates
• Get regular, written status reports
• Conduct basic trainings
• Develop procedures for routine tasks & include the employees' input
• Regularly hold management meetings

5 ways People Deal with Conflict

• Avoid it
• Accommodate
• Competing
• Compromising
• Collaborating

Techniques for Dealing with Conflicts

• ways to Deal with Conflicts in interpersonal Relationships
• methods to handle conflicts in meetings
• Techniques in handling conflicts in negotiations
• Rules for disagreeing diplomatically!
  

We'll use simulations and role-plays to practice techniques: case studies and group discussions to situational audits of the current status in the corporation.

Executives and managers.

RM1,600.01 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,400.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 22 May 2024)

Group incentive: Register 3 participants from the same organization, the 4^th participant is FREE. (Buy 3 Get 1 Free)

There are 3 methods to register for this training:

1. Kindly click here for online registration. Register Now.
2. Kindly download this registration form, and fill up all the particulars. Please fax back to +6-03-6270-9993. Click here to download Registration Form (177KB).
3. Call us to register. Tel: +6-03-6270-9883.

Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.