Balanced Scorecard For Human Resources (HR) by Pagadala Cyril Papiah
Date: 7 March 2025 (Friday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
‘WHAT GETS MEASURED GETS DONE’

This adage has long been known to bring about results.  

The programme describes how to set KPIs at all levels including at the individual level.

It also shows the role of management to get employees to achieve their KPIs.

It sets the customer as the focus of all employee efforts.
Objectives:
• Understand the concepts of the balanced scorecard
• Focus on how to prepare effective individual KPI based on the SMART method.
• How to link Strategy to Operational Activities
• Methods for developing and implementing a Performance Measurement System
• Understanding the HR roles in KPI achievement

Program Content:
(1) The 4 Perspectives of the Balanced Scorecard in Developing KPIs
• Financial 
• Customer 
• Internal processes
• Learning and Growth 

(2) Linking Strategy to Operational Activities
• Using the SMART method
• Strategic KPIs
• Departmental KPIs
• Individual KPIs

(3) Performance Management   
• Setting goals and performance standards 
• Developing and implementing a performance management system 
• Improving performance 

(4) Roles of HR functions in Achieving KPIs
• Employment
• Training and development
• Motivation 

Methodology:
Interactive Workshop
Who Must Attend:
• HR Managers 
• HR Executives 

Investment Fees:
RM1,188.00 (Including 8.00% Service Tax) per participant (Standard Fee)
RM888.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 03 March 2025)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

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We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)