Problem Solving & Decision Making by Raja Abdul Halim Raja Shah Kobat
Date: 10 & 11 March 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:
To improve individual’s problem-solving and decision-making skills by using various models that are introduced.
Objectives:
At the end of the training, participants will be able to:

• Determine the causes by comparing between unsatisfactory and desired level
• Propose solutions by utilizing different tools and methods
• Evaluate solutions based on factors such as cost, feasibility and time
• Utilize creativity techniques to generate ideas apart from conventional method
• Implement and follow-up confidently on the solutions proposed

Program Content:
Essential elements in problem-solving
• Defining a problem
• Why the need for problem-solving
• Reasons problems are not solved
• Ways of identifying possible causes
• Techniques of proposing solutions or alternatives
• Evaluate solutions or alternatives
• Ways of generating ideas
• Implementing solutions

Different types of problem-solving methods- SCIENTIFIC
1. Goal-setting method
• Propose alternatives
• Analyze alternatives
• Select the best alternatives
• Plan and take action Evaluate results

2. Pro and con method
• Setting the goal
• Identify the ultimate decision
• Factors which are for and against
• Proposing alternatives

3. Force-Field method
• Write the goal
• List driving and restraining methods
• Deciding the favoring and resisting changes
• Developing an action plan

4. ABC Method
• Analyse the alternatives
• Balance the benefits
• Calculate contingencies
• Make decision
 
Decision-making models: Problem-solving

1. 5W-H method
• Causes of dissatisfaction
• Who is involved?
• Place of happening
• Reasons of happening

2. Opportunity method
• Listing problems
• Availability of Opportunities

Decision-making models: group

1. Consensus method
• Describing the problem
• Listing possible alternatives
• Reviewing and setting priorities
• Work towards consensus
• Implement the decision
• Evaluate the results

2. Collaborative method
• Levelling 
• Listening skills
• Validating
• Behaving assertively

Methodology:
Participants will have the opportunity to use the Problem-solving steps and models during the training.
Who Must Attend:
All Executive Level Employees
Investment Fees:
RM1,788.00 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,688.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 04 March 2025)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

Human Resource Development Corporation (HRD Corp)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)