Managerial Skills For Secretaries by Aslini Abdullah
Date: 28 & 29 May 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue: ON LINE TRAINING
Introduction:

A secretary’s role is to assist management to do the job-in other words help the manager to achieve results.

To understand Management is to understand corporate cultures. It is the Art of getting people to work as a team-effectively and harmoniously.

Top secretaries who have made the grade into Management have the entry qualifications, the right personality and have usually commanded the respect of their peers and superiors.

Secretarial teachers too, must have managerial skills if they are to teach secretaries to handle their jobs effectively.


Objectives:
At the end of the training participants will be able to:

• Develop managerial skills in order to manage the office effectively
• Communicate with all levels of staff in the organization powerfully
• Develop strategic thinking in decision-making
• Plan and administer the office constructively
• Manage people objectively in order to get the job done

Program Content:
The managerial Skills
• Managerial types
• Supervising and managing people at work
• Developing leadership skills
• Delegation 

Adding dynamism through powerful communication skills
• Speak with enthusiasm
• Assertively send the message across
• Conveying feedback effectively

Planning and administering
• Developing objectives
• Key result areas that matters
• Listing the tasks required
• Scheduling

People management skills
• Identifying personalities
• Dealing with challenges based on different personalities
• Motivating and encouraging skills
• Dealing with conflicts

Problem-solving skills
• Steps in identify the problems
• Workable solutions to problem-solving skills
• Ways being objective in solving problems

Methodology:
Presentation, assessment & activites
Who Must Attend:
Secretaries & PA
Investment Fees:
RM1,788.00 (Including 8.00% Service Tax) per participant (Standard Fee)
RM1,688.00 (Including 8.00% Service Tax) per participant (Early Bird Fee, register by 22 May 2025)

Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Registration:
There are 3 methods to register for this training:
  1. Kindly click here for online registration. Register Now.
  2. Kindly download this registration form, and fill up all the particulars. Please email back to customerservice@trainingzone.com.my. Click here to download Registration Form (69KB).
  3. Call us to register. Tel: +6-03-6270-9883.
Notes:
This Training Programme is HRD Corp Claimable Course *Subject to HRD Corp Terms & Conditions.

Human Resource Development Corporation (HRD Corp)HRD Corp Registered Training ProviderHRD Corp Claimable
We Are An Approved Training Provider Under HRD Corp Claimable Course With Human Resource Development Corporation (HRD Corp)