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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Raja Abdul Halim Raja Shah Kobat
Date: 5 & 6 May 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Enhancing Leadership Skills At Work By Raja Abdul Halim Raja Shah Kobat
Leaders are self-confident and inspire self-confidence in others. Leaders project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.

Leadership deals with persuading, inspiring, motivating others and spearheading useful changes. A leader creates a sensible vision for others, and then directs them towards achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.

To enable managers to develop their leadership skills by encouraging and inspiring and teams to give their best to achieve a desired result.

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Aslini Abdullah
Date: 7 & 8 May 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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5 Star Customer Service Workshop By Aslini Abdullah
In today’s competitive business world, the primary differentiation between one company and another is service. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised. 

Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.

To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally through telephone and e-mails.

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Aslini Abdullah
Date: 14 & 15 May 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Handling Difficult Customers Workshop By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Job Ebenezer A/L Manikkam
Date: 15 & 16 May 2025 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Digital Leadership with NLP By Job Ebenezer A/L Manikkam
The training is done online and is designed for those who are interested in taking their leadership skills to the next level. The world is changing at a fast pace whereby a digital revolution is taking place. In the current changing environment, leaders and managers need to be agile and skilled in terms of managing their teams towards productivity and excellence. Every leader desires a high performing team and wants to fully leverage the skills and experience of their employees. They need to be continuously learning and growing. Come and be trained over the two days with the principles and techniques that 
will help you.
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Pagadala Cyril Papiah
Date: 16 May 2025 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Balanced Scorecard For Human Resources By Pagadala Cyril Papiah
‘WHAT GETS MEASURED GETS DONE’

This adage has long been known to bring about results.  

The programme describes how to set KPIs at all levels including at the individual level.

It also shows the role of management to get employees to achieve their KPIs.

It sets the customer as the focus of all employee efforts.

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Raja Abdul Halim Raja Shah Kobat
Date: 19 & 20 May 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Analytical Skills At Work By Raja Abdul Halim Raja Shah Kobat
To improve individual’s problem-solving and decision-making skills by using various models that are introduced.

To develop and improve the participants’ ability to visualize, articulate, solve complex problems and concepts, and make decisions that make sense based on knowledge, skills and information. Such skills include demonstration of the ability to apply logical thinking to gathering and analyzing information, generating potential alternatives, designing and testing solutions to problems, and formulating plans

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Aslini Abdullah
Date: 21 & 22 May 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah
Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves. 

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment. 

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Raja Abdul Halim Raja Shah Kobat
Date: 26 & 27 May 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Effective Supervisory Skills By Raja Abdul Halim Raja Shah Kobat
To develop supervisors in your organization through supervisory skills in order for them to manage their resources effectively especially manpower.
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Aslini Abdullah
Date: 28 & 29 May 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Managerial Skills For Secretaries By Aslini Abdullah

A secretary’s role is to assist management to do the job-in other words help the manager to achieve results.

To understand Management is to understand corporate cultures. It is the Art of getting people to work as a team-effectively and harmoniously.

Top secretaries who have made the grade into Management have the entry qualifications, the right personality and have usually commanded the respect of their peers and superiors.

Secretarial teachers too, must have managerial skills if they are to teach secretaries to handle their jobs effectively.


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Aslini Abdullah
Date: 4 & 5 June 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Raja Abdul Halim Raja Shah Kobat
Date: 9 & 10 June 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Problem Solving & Decision Making By Raja Abdul Halim Raja Shah Kobat
To improve individual’s problem-solving and decision-making skills by using various models that are introduced.
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Aslini Abdullah
Date: 11 & 12 June 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

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Raja Abdul Halim Raja Shah Kobat
Date: 16 & 17 June 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Mentoring, Coaching & Counseling Skills Workshop By Raja Abdul Halim Raja Shah Kobat
Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.

Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee. 

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

To enhance managers or supervisors on behavioral coaching skills with appropriate techniques in order to build better rapport with the staff and ultimately to produce efficient and effective work.

Behavioral Coaching is the key to creating a more open organization, one that values people- their skills, ideas and contribution- and genuinely seeks to empower individuals. To have effective behavioral coaching it must happen at every level in the organization.

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Pagadala Cyril Papiah
Date: 16 June 2025 (Monday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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EPF Act 1991, SOCSO Act 1969, EIS 2018 and OSHA1994 By Pagadala Cyril Papiah
 For the purpose of this training, the following laws are covered:

(1) The EPF Act 1991 is a mandatory retirement scheme for employees. This requires contribution by both employer and employee. It has benefits for employees 
(2) The SOCSO Act 1969 is a mandatory insurance scheme for employees for employment injury or invalidity (non-employment injury).This requires contribution by both employer and employee. Its has benefits for employees  

(3) The EIS (Employment Insurance System 2018) is a mandatory insurance scheme for all retrenched employees. This requires contribution by both employer and employee. It has benefits for employees 

(4) The Occupational Safety and Health Act 1994 (OSHA) mandates the appointment and functions of the Safety Officer and The Safety Committee in certain industries. This is of benefit to employer and employer as it aims to make the organisation a safe place to work.   

This is a comprehensive training covering all relevant areas of EPF, SOCSO and EIS concerning employer and employee deductions and contributions according to the specified rates. Employers will also be able to advise their employees about the benefits and assist them in their claims. 

The training also covers the functions of the Safety Officer and Safety Committee in an organization; and other safety issues     

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Aslini Abdullah
Date: 18 & 19 June 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Effective Interpersonal & Communication Skills Workshop By Aslini Abdullah
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Raja Abdul Halim Raja Shah Kobat
Date: 23 & 24 June 2025 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Creative Thinking & Innovation By Raja Abdul Halim Raja Shah Kobat
Creative thinking begins with the generation of ideas. If you are to have the broadest perspective on a situation, at some point you will need to consider the different viewpoints of all the people involved.

The skill of deliberately shifting your point of view to accommodate those of others will allow you to create a more complete list of the factors, consequences and options involved.

In the phase of generating ideas, right-brain functions are most helpful. Have you ever struggled to solve a problem and found the answer “popped” into your head while you were out shopping or jogging or when you woke up the next day. That is because it was released from left-brain control and turned over to your right-brain insight.

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Aslini Abdullah
Date: 25 & 26 June 2025 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Personal & Professional Effectiveness At Work By Aslini Abdullah
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Pagadala Cyril Papiah
Date: 4 July 2025 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Handling Misconduct & Carrying Out A Domestic Inquiry By Pagadala Cyril Papiah
Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire   

This training shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to try to prevent cases going to the Industrial Court.  

At the end of the training, participants will have a better understanding of the industrial relations process.

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Pagadala Cyril Papiah
Date: 11 July 2025 (Friday)
Time: 9:00am to 5:00pm
Venue:
ON LINE TRAINING
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Payroll Calculations under Employment Act & Labour Ordinance By Pagadala Cyril Papiah
The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees. This covers the Employment Act 1955, Labour Ordinance Sabah 2004 and Labour Ordinance Sarawak 2005

It is a basic human rights law for employer-employee relationships and must be known by all employers 

It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits. 

(1) This programme is delivered in a simple easy-to-understand manner with the minimum use of legal jargon. 

(2) Unavoidable legal jargons are also explained in a simple non-legal way. 

(3) There are also plenty of workshop mini-case exercises for participants to practice on and become proficient.     

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