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| Date: 2 & 3 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Dealing With Complaints Objectively By Aslini Abdullah |
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Dealing with complaints objectively will give an a opportunity to maintain loyal customers
Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.
The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.
Even when customers are wrong or difficult you must respect their perception and treat them with respect.
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| Date: 4 July 2025 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Handling Misconduct & Carrying Out A Domestic Inquiry By Pagadala Cyril Papiah |
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Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire
This training shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to try to prevent cases going to the Industrial Court.
At the end of the training, participants will have a better understanding of the industrial relations process.
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| Date: 7 & 8 July 2025 (Monday & Tuesday) |
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| Time: 9:00am to 5:00pm |
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| Enhancing Leadership Skills At Work By Raja Abdul Halim Raja Shah Kobat |
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Leaders are self-confident and inspire self-confidence in others. Leaders project personal dynamism. Leaders know how to speak in a way that moves others to action. Leaders know how to nurture and coach others. They help others to be more creative. Leaders build teamwork among their followers.
Leadership deals with persuading, inspiring, motivating others and spearheading useful changes. A leader creates a sensible vision for others, and then directs them towards achieving that vision. To be a leader, the people they are attempting to lead must have confidence in them and give them their support and commitment. They need support and commitment to achieve company objectives, as well as those of their own organizational unit.
To enable managers to develop their leadership skills by encouraging and inspiring and teams to give their best to achieve a desired result.
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| Date: 9 & 10 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Achieving Productivity Through Efficiency & Effectiveness By Aslini Abdullah |
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Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.
The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.
In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.
With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.
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| Date: 11 July 2025 (Friday) |
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| Time: 9:00am to 5:00pm |
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| Payroll Calculations under Employment Act & Labour Ordinance By Pagadala Cyril Papiah |
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The Employment Laws covers the minimum terms and conditions of employment for ALL employees at ALL levels from top management to lowest level employees. This covers the Employment Act 1955, Labour Ordinance Sabah 2004 and Labour Ordinance Sarawak 2005
It is a basic human rights law for employer-employee relationships and must be known by all employers
It also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits.
(1) This programme is delivered in a simple easy-to-understand manner with the minimum use of legal jargon.
(2) Unavoidable legal jargons are also explained in a simple non-legal way.
(3) There are also plenty of workshop mini-case exercises for participants to practice on and become proficient.
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| Date: 16 & 17 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Improve Your ``5Cs Skills`` At Work By Aslini Abdullah |
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What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:
1. The ability to apply creative thinking to the gathering and analyzing of information.
2. The ability to look at problems critically
3. The ability to communicate effectively that make sense based on available information.
4. The ability to commit yourself to do an excellent job
5. The ability to co-operate with others and therefore others love to work with you.
Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?
With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.
Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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| Date: 24 & 25 July 2025 (Thursday & Friday) |
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| Time: 9:00am to 5:00pm |
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| Management & Leadership Skills for Supervisors & Managers By Aslini Abdullah |
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| This intensive two-day workshop is a highly interactive workshop designed for supervisors/managers who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.
As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.
Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!
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| Date: 30 & 31 July 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| Multi-Tasking & Time Management Skills By Aslini Abdullah |
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Do you feel stressed about the number of tasks you need to get done and feel like you can never seem to get on top of things? Has it ever seemed like there aren’t enough hours in the day?
Do you feel that you are lost and don’t know where to go? In this course we examine what effective time management really means and what each of us has to do to achieve it. We look at the importance of having a clear life vision in order to help us use our time wisely and the specific goals and objectives that will help us actualize this vision.
Participants are introduced to a wide range of time management tools and techniques, they are given time to consider which ones are appropriate for their lifestyle and then practice them in a fun and supportive environment. In the final topic of this course participants, prepare their action plan for long term change and improve productivity.
This Multi-Tasking & Time Management training is designed to help participants develop their skills in time management to achieve more effective results in less time.
One of the most repeated phrases you will hear in offices up and down the country is "we don't have enough time" - to which the response is often "work harder!" - Leading to overtime, stress - and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!
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| Date: 8 August 2025 (Friday) |
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| Time: 9:00am to 5:00pm |
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| EPF Act 1991, SOCSO Act 1969, EIS 2018 and OSHA1994 By Pagadala Cyril Papiah |
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For the purpose of this training, the following laws are covered:
(1) The EPF Act 1991 is a mandatory retirement scheme for employees. This requires contribution by both employer and employee. It has benefits for employees (2) The SOCSO Act 1969 is a mandatory insurance scheme for employees for employment injury or invalidity (non-employment injury).This requires contribution by both employer and employee. Its has benefits for employees
(3) The EIS (Employment Insurance System 2018) is a mandatory insurance scheme for all retrenched employees. This requires contribution by both employer and employee. It has benefits for employees
(4) The Occupational Safety and Health Act 1994 (OSHA) mandates the appointment and functions of the Safety Officer and The Safety Committee in certain industries. This is of benefit to employer and employer as it aims to make the organisation a safe place to work.
This is a comprehensive training covering all relevant areas of EPF, SOCSO and EIS concerning employer and employee deductions and contributions according to the specified rates. Employers will also be able to advise their employees about the benefits and assist them in their claims.
The training also covers the functions of the Safety Officer and Safety Committee in an organization; and other safety issues
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| Date: 13 & 14 August 2025 (Wednesday & Thursday) |
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| Time: 9:00am to 5:00pm |
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| The Consultative Selling Skills Workshop By Tee Keng Chai, Casey |
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The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.
This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.
Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
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