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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Pagadala Cyril Papiah
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Human Resources Management Workshop By Pagadala Cyril Papiah
Organizations need employees to achieve organization's goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

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Gerald Peries A/L V. A. Peries
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Understanding & Analysing Financial Statements Workshop By Gerald Peries A/L V. A. Peries
Financial Statements represents the medium of communication of a company’s financial performance to its stakeholders like shareholders, lenders, the tax department and the company’s staff.

It is therefore, vital for all staff to be able to read, understand and analyse the company’s financial statement in order to be in a better position to understand the direction of the company and to contribute effectively towards decision making.
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Aslini Abdullah
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Train The Trainer Workshop By Aslini Abdullah

To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.

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Tee Keng Chai, Casey
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
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Sri Devi Panchacharam
Date: 7 & 8 February 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Reengineering the Way You Think For Creative Solutions Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Khairul Anuar Safiullah
Date: 7 & 8 February 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Bridging The Generation Gap at Work By Khairul Anuar Safiullah
This Neuro Linguistic Programming course is focused on bridging the generation gap between Traditionalists, Baby Boomers, Gen X, Gen Y and Gen Z by understanding the unique characteristics of each generation and gelling the differences into strengths to achieve the vision and mission of the company.

The differences in each generation is causing serious friction between each generation at work. Each generation has a unique characteristic and desires, and may at time cause conflict when faced with the different desires between the generations.

By understanding the driving factors of each generation and creating a common platform of understanding, it is possible to bridge the gap between generations and create a productive working environment while leveraging on the strengths of each generation.

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Aslini Abdullah
Date: 7 & 8 February 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Filing & Record Management At Workplace By Aslini Abdullah

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Devindran A/L Raju
Date: 8 & 9 February 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Procurement Management Workshop By Devindran A/L Raju
Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.

This course is suitable for staff of all grades that require knowledge and skills in   operation or management of procurement. . This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
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Ng Yong Hooi
Date: 26 & 27 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Tee Keng Chai, Casey
Date: 26 & 27 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Analytical Skills Workshop By Tee Keng Chai, Casey

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

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Sri Devi Panchacharam
Date: 28 February & 1 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Multi-Tasking Techniques for Managing Daily Work Challenges Successfully By Sri Devi Panchacharam
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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Aslini Abdullah
Date: 28 February & 1 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Professional Secretaries In Business Environment By Aslini Abdullah
To foster better working relationship between bosses and secretaries through appropriate Communication & Interpersonal skills techniques. The quality of the ultimate working relationship will be made up of countless small incidents which demonstrate to each of the secretary  what to expect from the other.

The secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself. As the secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
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Tee Keng Chai, Casey
Date: 5 March 2018 (Monday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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2018 SME SALES TRAINING - The Consultative Selling Skills (Kuala Lumpur Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

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Tee Keng Chai, Casey
Date: 7 March 2018 (Wednesday)
Time: 9:00am to 5:00pm
Venue:
Horizon Hotel
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2018 SME SALES TRAINING - The Consultative Selling Skills (Kota Kinabalu Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

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Chin Siow Fong, Cerene
Date: 7 & 8 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Aslini Abdullah
Date: 7 & 8 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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How Administrator Manage The Office Professionally (Administrative and Clerical Skills) Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Tee Keng Chai, Casey
Date: 8 March 2018 (Thursday)
Time: 9:00am to 5:00pm
Venue:
Grand Margherita Hotel
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2018 SME SALES TRAINING - The Consultative Selling Skills (Kuching Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

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Tee Keng Chai, Casey
Date: 12 March 2018 (Monday)
Time: 9:00am to 5:00pm
Venue:
KSL Hotel & Resort (Johor Bahru)
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2018 SME SALES TRAINING - The Consultative Selling Skills (Johor Bahru Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 13 March 2018 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Equatorial Melaka
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2018 SME SALES TRAINING - The Consultative Selling Skills (Melaka Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

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Dr. Claire Keow
Date: 13 & 14 March 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Step Up Your Game And Boost Your Productiivity Workshop By Dr. Claire Keow
In today’s competitive era, in order for an individual to thrive and succeed, he or she must be equipped very distinct knowledge, competencies and skills. One has to have a total shift in mind-set, a mind-set that is positive and always looking for possibilities. This is a very critical factor because this will separate the losers from the winners.

Today, there are many employers facing a difficult and tough situation where profitability and productivity have drastically dropped. We have no choice but to step up our team’s game in order to thrive in our industry. In this programme, each participant will learn about their latent potential and mind-set that they have and once activated and used efficiently and effectively, miracles start to happen. Productivity is one of the underlying factors that makes or break an Organisation because it is linked to achieving the desired goals and objectives in an Organisation.
 
Participants who attend this workshop will be coached with tools and methodologies that they can continue to use even after the programme to ensure sustainability.

These skills, once mastered, is an effective tool which helps not only individuals but Organisations as a whole. It’s time to step up and step out of our comfort zone to be the person you are supposed to be.  
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Aslini Abdullah
Date: 14 & 15 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Pagadala Cyril Papiah
Date: 14 & 15 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Income Tax MTD/PCB Calculations + EPF & SOCSO Contributions & Claims (Latest Updates) By Pagadala Cyril Papiah
The EPF Act 1991 is a retirement scheme for employees. The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO. Both schemes have benefits for employees and there are rules on how to avail of them.

The Monthly Tax Deduction (MTD) scheme is a compulsory pay-as-you-earn (PAYE) scheme whereby employers are required to deduct employees’ tax on a monthly basis using the schedule, formula, approved vendor software or e-calculator methods.    
     
This workshop describes the wages / remuneration for which there should be deduction and contribution for SOCSO, EPF and MTD; and also describes the benefits under SOCSO and EPF. Other employee tax issues are also discussed.

It also demonstrates how the MTD is computed using the manual formula method so that the participant is able to explain to other employees the process; and answer the golden question: ‘why does MTD vary from month to month?’.

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Sri Devi Panchacharam
Date: 14 & 15 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Business & Social Etiquette Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Devindran A/L Raju
Date: 15 & 16 March 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

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Ng Yong Hooi
Date: 19 & 20 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Khairul Anuar Safiullah
Date: 19 & 20 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Action + Commitment = Results (ACR) : Bringing Out The Best of You By Khairul Anuar Safiullah
Action + Commitment = Results (ACR)

This Neuro Linguistic Programming based course is focused on recharging the mindset and attitudes of the participants through experiential learning. 
Often, work pressure and the need to achieve goals and objectives at the workplace puts second the realization on why and how the things we do are important.  We lose the joy and higher purpose of self-development, camaraderie and team spirit.

In this 2 days workshop, participants focus on rebuilding their characters by revisiting the long-lost passion in what they do through a series of lectures, games, videos and group works. These experiential learning methods builds on the self-rediscovery and self-realization by the participants.

The process extends not only to personal developments but also in bringing out the best in others to create a meaningful work relationship based on trust, credibility and rapport, building a solid base for teamwork and collaboration.
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Sri Devi Panchacharam
Date: 19 & 20 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Professional Report Writing Techniques Workshop By Sri Devi Panchacharam
There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

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Chin Siow Fong, Cerene
Date: 20 & 21 March 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Personal & Professional Effectiveness At Work By Chin Siow Fong, Cerene
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Pagadala Cyril Papiah
Date: 21 & 22 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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HR Management & Malaysian Labour Laws For HR & NON HR Practitioners By Pagadala Cyril Papiah
Organizations need employees to achieve organisation’s goals. To be effective employees need to be motivated with the right HR management systems within the law. All management practitioners are involved in this including HR and Non-HR.
  
This workshop focuses on the core aspects of HRM functions in an organization; the essentials of the Employment Act 1955 which provides certain benefits for employees and places some restrictions on employer and employee; and Industrial Relations Act 1967 which deals with disciplinary action.

At the end of the workshop, participants will have a holistic understanding of managing employees.  
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Aslini Abdullah
Date: 21 & 22 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
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Tee Keng Chai, Casey
Date: 26 March 2018 (Monday)
Time: 9:00am to 5:00pm
Venue:
Hotel Equatorial Penang
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2018 SME SALES TRAINING - The Consultative Selling Skills (Penang Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 26 & 27 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Develop Superior Customer Service Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


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Gerald Peries A/L V. A. Peries
Date: 26 & 27 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Handling Full Set Of Accounts/Book-Keeping Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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Tee Keng Chai, Casey
Date: 27 March 2018 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
Weil Hotel Ipoh
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2018 SME SALES TRAINING - The Consultative Selling Skills (Ipoh Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
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Aslini Abdullah
Date: 28 & 29 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Essential Skills For Effective Managers/Supervisors Workshop By Aslini Abdullah
Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

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Tee Keng Chai, Casey
Date: 2 & 3 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Sri Devi Panchacharam
Date: 4 & 5 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional and Engaging Presentation Skills Workshop By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
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Aslini Abdullah
Date: 4 & 5 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Survival Strategies: Complaint Management Process Workshop By Aslini Abdullah
Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

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Pagadala Cyril Papiah
Date: 9 & 10 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Tee Keng Chai, Casey
Date: 9 & 10 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Management & Leadership Skills for NEW Supervisors & Managers Workshop By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Chin Siow Fong, Cerene
Date: 9 & 10 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essential English Speaking Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Sri Devi Panchacharam
Date: 11 & 12 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Building Superior Emotional Intelligence for Amazing Work-Life Success By Sri Devi Panchacharam
We’ve always been moulded to believe that emotions have no place in an organisation.  Most of us are not strangers to the phrase “leave your emotions at home”, however recent scientific discoveries have proven that our thoughts and emotions are interwoven. Fundamental skills on handling emotions, managing conflicts amicably and working successfully with everyone are skills that can be constantly improved on. Human competencies such self-awareness, self control, listening skills and empathy has become compulsory in the corporate world today.

John Mayer and Peter Salovey’s ground-breaking research on Emotional Intelligence in the 1990s further strengthened the notion that EQ is as valuable as IQ. These days many perceive EQ to rank more important than IQ as it encourages healthier self-management and motivation, trustworthy relationships and productive work environments. 

This programme covers several exciting modules which are aimed to leverage on participants EQ which empowers them to become greater assets to their organisations.  This highly interactive and hands-on workshop is catered to add value to relationships at work, solve-problems whilst considering the organisational pulse, and achieving goals for overall personal and business success. 
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Aslini Abdullah
Date: 11 & 12 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Multiply Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Devindran A/L Raju
Date: 11 & 12 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Kaizen: The Culture of Continuous Improvement By Devindran A/L Raju
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
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Stephen Kum Foong Sang
Date: 11 & 12 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Essentials Of Lean Logistics Management Workshop By Stephen Kum Foong Sang
The principles of lean logistical operations could be defined in eliminating wastes out of a firm’s supply chains. Responding from the constraints of materials shortages and the lack of resources, this principle spread from to all manufacturing areas. Gradually to new product development and supply chain management.

The lean perception is a cyclical route to seeking perfection by eliminating waste and thereby enriching value from the customer perspective. Is a recognition, the end customer should not pay for the cost, time and quality penalties of wasteful processes in the firm’s network from source to supply.
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Khairul Anuar Safiullah
Date: 16 & 17 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Effective Communications and Engagement Using NLP Workshop By Khairul Anuar Safiullah
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This workshop develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.

The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

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Pagadala Cyril Papiah
Date: 16 & 17 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Handling Misconduct & Carrying Out A Domestic Inquiry Workshop By Pagadala Cyril Papiah

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

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Tee Keng Chai, Casey
Date: 16 & 17 April 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Ng Yong Hooi
Date: 17 & 18 April 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Time Concept, Self-Organization & Getting More Done In Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Dr. Claire Keow
Date: 17 & 18 April 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Up Your Positive Mental Attitude (PMA) To Win Workshop By Dr. Claire Keow
Positive mental attitude (PMA) is the philosophy that having an optimistic disposition in every situation in one's life attracts positive changes and increases achievement. PMA employ a state of mind that continues to seek, find and execute ways to win, or find a desirable outcome, regardless of the circumstances. It opposes negativity, defeatism and hopelessness. Optimism and hope are vital to the development of PMA.

In our very competitive era today, the one that separates the winners from the losers are the ones with PMA, having a strong mental disposition who can go beyond their limitations.  In this two days programme, all the participants will be equipped with the skills, tools and techniques of having a PMA towards their personal life and at work.
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Aslini Abdullah
Date: 18 & 19 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Chin Siow Fong, Cerene
Date: 18 & 19 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Development Programme For Receptionist & Administrative Support By Chin Siow Fong, Cerene
Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.
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Tee Keng Chai, Casey
Date: 25 & 26 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Strategic Thinking, Planning & Implementation Workshop By Tee Keng Chai, Casey

Strategic Thinking  is your chance to look into the future and decide what you want your company to be like and then place that vision into the context of where you are now. A strategic plan provides the direction to your desired future. By adding action plans and clarifying questions to your strategic plan, you create a map for reaching your vision.Along the way, you further clarify your vision and goals by identifying your company's values, mission, and vision statements. You create processes and structures that support your strategic plan. And most importantly, you drive improved financial results and bottom line growth by understanding and fully leveraging your financial systems. Bottom line, by operating from a strategic perspective, corporate managers  realize more focus on their goals, more alignment in their actions, and greater productivity overall which results in increasing profits.

Strategic Planning is a management tool that helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

Finally, the Implementation  is about fundamental decisions and actions because choices must be made in order to answer the sequence of questions mentioned above. The plan is ultimately no more, and no less, than a set of decisions about what to do, why to do it, and how to do it. Because it is impossible to do everything that needs to be done in this world, strategic planning implies that some organizational decisions and actions are more important than others - and that much of the strategy lies in making the tough decisions about what is most important to achieving organizational success.

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Aslini Abdullah
Date: 25 & 26 April 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Customer Service Organization Towards Excellence Workshop By Aslini Abdullah

Obsession with the customer is the single most vital factor in business success. The main priority in any business must be to win and keep the customer. Failure to do so simply means no profits, no growth, no jobs, no business! Success will come in our competitive world to those who recognise that:

The customer is the business’s biggest asset; 
The customer pays all salaries, wages and dividends; 
The customer will go where she/he receives the best attention; 
You must be your customer’s best choice! 
That simple idea has underpinned all great businesses in the past, and its secrets are now being sought in all corners of commerce

                                         By Service We Progress 
                                        Burnley Building Society, 1850

It has become the great driving force in all ambitious companies. ‘Putting the customer first’, ‘making the customer boss’, is now seen as the route to gaining the competitive edge.

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Pagadala Cyril Papiah
Date: 3 & 4 May 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Essential Skills For Human Resources (HR) Administrator Workshop By Pagadala Cyril Papiah

An HR Administrator is a powerful employee.

He keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.


This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

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Devindran A/L Raju
Date: 7 & 8 May 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Bengkel Pengurusan Operasi Gudang & Stor Latihan By Devindran A/L Raju
Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.

Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.

Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir,  hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi.
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Chin Siow Fong, Cerene
Date: 7 & 8 May 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Ng Yong Hooi
Date: 8 & 9 May 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Khairul Anuar Safiullah
Date: 9 & 10 May 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Wow Your Customers (WYC): Awesome Customer Service Experience Workshop By Khairul Anuar Safiullah
This Neuro Linguistic Programming course is focused on taking participants’ existing customer service skills to the next level or build a strong base on customer service skills for people who are new to developing an awesome customer service experience. This course will help participants understand the principles of NLP and how they enhance the customer service experience. For new hires, it gives them a base skill to polish and improve with experience.

Delegates will be able to utilize profiling tools, customer service techniques, and NLP communication models for developing enhanced rapport with customers, truly understanding the client’s needs and making it easy to service them meaningfully, whilst adopting the mindset and attitude of high performing customer service people.
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Chin Siow Fong, Cerene
Date: 9 & 10 May 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Stephen Kum Foong Sang
Date: 14 & 15 May 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Effective Global Shipping Management Workshop By Stephen Kum Foong Sang
Awareness of shipping contractual constraints and operatives collusion. Familiarization of shipping factors in contingency planning. Mitigating shipping performance risks in the distribution chain. Understanding the roles and functionalities of shipping documentation.
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Pagadala Cyril Papiah
Date: 14 & 15 May 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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