This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

A  Strategic Thinking  is your chance to look into the future and decide what you want your company to be like and then place that vision into the context of where you are now. A strategic plan provides the direction to your desired future. By adding action plans and clarifying questions to your strategic plan, you create a map for reaching your vision.Along the way, you further clarify your vision and goals by identifying your company's values, mission, and vision statements. You create processes and structures that support your strategic plan. And most importantly, you drive improved financial results and bottom line growth by understanding and fully leveraging your financial systems. Bottom line, by operating from a strategic perspective, corporate managers  realize more focus on their goals, more alignment in their actions, and greater productivity overall which results in increasing profits.

Strategic Planning is a management tool that helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

Finally, the Implementation  is about fundamental decisions and actions because choices must be made in order to answer the sequence of questions mentioned above. The plan is ultimately no more, and no less, than a set of decisions about what to do, why to do it, and how to do it. Because it is impossible to do everything that needs to be done in this world, strategic planning implies that some organizational decisions and actions are more important than others - and that much of the strategy lies in making the tough decisions about what is most important to achieving organizational success.

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

For many of us, any types of business presentations can be one of the great challenges of communication at work. With limited amount of time, we are expected to give the audience what it wants, from information to inspiration. As such, having the right preparation and delivery techniques truly matters in determining our success.

This workshop aims to help participants overcome the fear of public speaking and to guide them in preparing, organizing and delivering their presentations effectively so that they come across clearly and connect positively with the audience.

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

In today’s diverse and volatile business environment, it is crucial for all non-finance managers to develop and sharpen their financial skills.

It is crucial for them  to understand  and speak the language of finance and accounting  in order to achieve their goals, objectives and bottom-line results.

In this non-technical, real-world-oriented training, you will gain the finance and accounting knowledge that you need to plan budgets, analyse financial statements, justify requests for resource allocation,  evaluate and make recommendation for capital expenditure and spot any problems in your business organisation  before they get out of  hand.   

You will  improve  your understanding of the practical financial concepts and skills that is needed  to help you  to make better management decisions.  This comprehensive two-day programme  shows you how to become more competent in the areas of finance and accounting which is so critical to your and your organisation’s success.  

Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee. 

They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively. 

While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best.  

The best approach to ‘try their best’ is to have a methodical way of doing it 

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.  

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.  

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. In processing the export consignment, documentation may be executed in up to four contracts: the export sales contract, the contract of carriage, the contract of finance and the contract of cargo insurance. It is therefore important to understand the role of each document and its requirements in international trade.

Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.  

This workshop will provide a complete and comprehensive insight into import & export procedures. The workshop will suit both beginners and those who have more than a basic understanding of import regulations. 

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation. Over and above equipping the presenters with techniques , this course also aims to teach participants the keys to making presentation interesting , more fun and exciting.

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

A HR Administrator keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.

This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

Do you match talents-to-jobs or jobs-to-talents?
 
All managers and executives need to have subordinates with the right talents to be more effective in achieving organisation’s goals. On the other hand in order to be effective employees or talents need to be managed with the right talent management practices.

While the specialized talent manager in the HRM function carries overall responsibility for talent management in the organisation, in the 21st century due to decentralization every manager and executive is also required to have a working knowledge of talent management practices as they are responsible for the success or failure of their own business units or departments.

This is an A-Z workshop covering all the core areas of talent management and is fully workshop oriented.    
 
As knowledge of talent management is critical to the career development and success of managers and executives, this workshop is of particular relevance to managers and executives from diverse backgrounds who have little or no exposure to people and talent management.

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business climate, the importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become an influential communicator in order to arrive at a desirable outcome.

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.