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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Pagadala Cyril Papiah
Date: 29 & 30 March 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling NON-Performers, Misconduct & Retrenchment: Domestic Inquiry And Dismissal Workshop By Pagadala Cyril Papiah
Nobody plans to fail. But employees do fail. So do employers. These are challenges for employers and managers.

The challenges are in the handling of: (a) poor or non- performance (b) indiscipline / misconduct (c) retrenchment of employees and (d) handling of probationers, which requires extra special care.

Any action taken by the employer should not be construed by the Industrial Court as being unfair.

The Industrial Court has laid down many guidelines on how to approach such challenges. All employers and managers must know this. Ignorance is not an accepted excuse at the Industrial Court. 
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Tee Keng Chai, Casey
Date: 29 & 30 March 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Management & Leadership Skills for NEW Supervisors & Managers By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Sri Devi Panchacharam
Date: 5 & 6 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Boosting Your Productivity with Resourceful Multi-Tasking Strategies By Sri Devi Panchacharam
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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Ng Yong Hooi
Date: 5 & 6 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Aslini Abdullah
Date: 5 & 6 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Administrative Skills & Practices At Workplace By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Pagadala Cyril Papiah
Date: 6 & 7 April 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Effective Human Resources (HR) Administrator Workshop By Pagadala Cyril Papiah

A HR Administrator keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.

This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

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Tee Keng Chai, Casey
Date: 6 & 7 April 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improving Your Assertiveness In The Workplace By Tee Keng Chai, Casey
Assertiveness is a skill regularly referred to in social and communication skills training.  Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people.

Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and, therefore, are inappropriate expressions of what such people really need to say.
 
Being assertive means knowing where the fine line is between assertion and aggression and balancing on it. It means having a strong sense of yourself and acknowledging that you deserve to get what you want. And it means standing up for yourself even in the most difficult situations.

Assertiveness can be learned and developed, and although it won't happen overnight, by practicing the techniques presented here you will slowly become more confident in expressing your needs and wants. As your assertiveness improves, so will your productivity and efficiency. Start today and begin to see how being assertive allows you to work with people to accomplish tasks, solve problems, and reach solutions.

Many people adopt a passive response because they have a strong need to be liked by others.  Such people do not regard themselves as equals because they place greater weight on the rights, wishes and feelings of others.  Being passive results in failure to communicate thoughts or feelings and results in people doing things they really do not want to do in the hope that they might please others.  This also means that they allow others to take responsibility, to lead and make decisions for them.

Some people are naturally more assertive than others. If your disposition tends more towards being either passive or aggressive, you need to work on the following skills to develop your assertiveness.
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Aslini Abdullah
Date: 10 & 11 April 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essential Management/Leadership Skills For Effective Supervisors Workshop By Aslini Abdullah
To develop supervisors through supervisory skills in order for them to manage their resources effectively especially manpower.
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Chin Siow Fong, Cerene
Date: 12 & 13 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Sri Devi Panchacharam
Date: 12 & 13 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Mastering Communication Skills with NLP By Sri Devi Panchacharam
Neuro-Linguistic Programming (NLP) is an extremely influential concept. The practitioners in the field of NLP has vouched that it has the most powerful aspects modern psychology and can be useful in almost every aspect of personal and interpersonal relationships. NLP enables improved awareness and control of oneself and helps develop better appreciation of the other person's feelings, communication and behaviour style, which creates great rapport. NLP improves understanding in all one-to-one communications and is a powerful tool of Emotional Intelligence (EQ).

A study conducted by The Star newspaper in 2010 shows that employers in Malaysia find that verbal and written communication skills (especially in English) is the top most important proficiency which is expected. More and more organisations are beginning to realise the importance of communicating well as customers are nowadays buying with their hearts. They like listening to well-spoken language and outstanding customer service and it is a fact that the business world today is all about “experience-economy”.

In today’s competitive business world, the primary differentiation between one company and another is service through well-programmed language, and that is the magnificence of Neuro Lingustic Programming (NLP). Participants who attend this workshop will be coached to become better communicators by using several effective NLP techniques. These skills, once mastered, is an effective tool which helps organisations increase the quality of customer service and creates solid professional relationships.   
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Aslini Abdullah
Date: 12 & 13 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Effective Interviewing Skills & Investigation Techniques Workshop By Aslini Abdullah

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.
Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

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Aslini Abdullah
Date: 17 & 18 April 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Exceed Customers’ Expectations Through Exceptional Customer Service Workshop By Aslini Abdullah

To achieve customer satisfaction, it is essential that we need to identify their needs and successfully meet and solve their concerns objectively. To achieve this, it is imperative that we get the best deal with our suppliers through our effective negotiation.

Internal people will be the key to our success especially convincing your superiors, getting cooperation from your colleagues and finally managing your subordinate to achieve the optimum output.

Your chances of being an effective person depend to a large extent on how clearly you understand the nature of your job. Here it will enable you to analyse your own job and to think through some of the key issues that every person has to face in getting their job done.

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Gerald Peries A/L V. A. Peries
Date: 17 & 18 April 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Handling Full Set Of Accounts/Book-Keeping Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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Chin Siow Fong, Cerene
Date: 18 & 19 April 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Professional Receptionist & Telephonist Skills Workshop By Chin Siow Fong, Cerene
Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.
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Aslini Abdullah
Date: 19 & 20 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Secretaries With Leadership & Management Skills In Handling Tasks Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

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Tee Keng Chai, Casey
Date: 19 & 20 April 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Ng Yong Hooi
Date: 20 & 21 April 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Aslini Abdullah
Date: 24 & 25 April 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Tee Keng Chai, Casey
Date: 24 & 25 April 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Strategic Thinking, Planning & Implementation Workshop By Tee Keng Chai, Casey

Strategic Thinking  is your chance to look into the future and decide what you want your company to be like and then place that vision into the context of where you are now. A strategic plan provides the direction to your desired future. By adding action plans and clarifying questions to your strategic plan, you create a map for reaching your vision.Along the way, you further clarify your vision and goals by identifying your company's values, mission, and vision statements. You create processes and structures that support your strategic plan. And most importantly, you drive improved financial results and bottom line growth by understanding and fully leveraging your financial systems. Bottom line, by operating from a strategic perspective, corporate managers  realize more focus on their goals, more alignment in their actions, and greater productivity overall which results in increasing profits.

Strategic Planning is a management tool that helps an organization focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

Finally, the Implementation  is about fundamental decisions and actions because choices must be made in order to answer the sequence of questions mentioned above. The plan is ultimately no more, and no less, than a set of decisions about what to do, why to do it, and how to do it. Because it is impossible to do everything that needs to be done in this world, strategic planning implies that some organizational decisions and actions are more important than others - and that much of the strategy lies in making the tough decisions about what is most important to achieving organizational success.

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Pagadala Cyril Papiah
Date: 24 & 25 April 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Sri Devi Panchacharam
Date: 25 & 26 April 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Effective Presentation Skills Workshop By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
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Sri Devi Panchacharam
Date: 27 & 28 April 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Effective Report Writing Skills Workshop By Sri Devi Panchacharam
There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

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Aslini Abdullah
Date: 3 & 4 May 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Strategic Management Skills For Secretaries Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 4 & 5 May 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Essential Skills For Human Resources (HR) Administrator Workshop By Pagadala Cyril Papiah

An HR Administrator is a powerful employee.

He keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.


This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 8 & 9 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Coaching for Results through NLP Workshop By Sri Devi Panchacharam
Top-notch, high-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its leaders. Gaps in the experience, knowledge, attitudes, skills, aspirations and behaviours need to be communicated by leaders to their teams and the most essential aspect of leadership is being able to coach their teams effectively.

The primary differentiation between a successful leader / manager and another is the ability to coach their teams using company well-programmed language, and that is the magnificence of Neuro Lingustic Programming (NLP). Neuro-Linguistic Programming is an extremely influential concept. The practitioners in the field of NLP has vouched that it has the most powerful aspects modern psychology and can be useful in almost every aspect of personal and interpersonal relationships and is phenomenal in building dynamic teams. NLP enables improved awareness and control of oneself and helps develop better appreciation of the other person's feelings, communication and behaviour style, which creates great rapport.

Participants who attend this workshop will be trained to become better coaches and will be able to provide sound feedback by using several effective NLP techniques. These skills, once mastered, is an effective tool which helps leaders and its organisations create solid professional relationships.
 Register Now Find Out More 
Aslini Abdullah
Date: 8 & 9 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Efficiency & Effectiveness At Work Through Workable Time Management Workshop By Aslini Abdullah
To instill the importance of time management in order to achieve quality productivity through proper utilization of time at work.
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Chin Siow Fong, Cerene
Date: 8 & 9 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
Location Map
Personal & Professional Effectiveness At Work By Chin Siow Fong, Cerene
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Gerald Peries A/L V. A. Peries
Date: 15 & 16 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounting For NON Accounting Personnel Workshop By Gerald Peries A/L V. A. Peries
Accounting is often called the language of business and as such, it is very important for all staff to be familiar with this very critical functional area. Enable participants to become comfortable in the understanding and the use of accounting information.

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Aslini Abdullah
Date: 15 & 16 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Train-The-Trainer & On-The-Job-Training (OJT) Workshop By Aslini Abdullah
To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.
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Sri Devi Panchacharam
Date: 17 & 18 May 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Communication & Conflict Management Workshop By Sri Devi Panchacharam
Most of us do realise that communication is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, employees are not told- they are fully responsible towards the relationships they build with colleagues and clients. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. In today’s competitive business world, the primary differentiation between one company and another is communication. With never-ending demands stemming from every direction, most people choose to hear, rather than listen, and in some occasions, the message can be misunderstood, resulting in costly errors in monetary terms and in some instances, professional relationships too get jeopardised.

Participants who attend this workshop will be coached to become better speakers and listeners, and will also be able to get other people to listen better to them. These skills, once mastered, is an effective tool which helps people avoid misunderstandings, increases the quality of customer service, develops concentration skills and creates solid professional and personal relationships.

This workshop serves as a tool for the participants to understand the importance of communication in their jobs, telephone etiquette, handling different behaviours and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.
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Ng Yong Hooi
Date: 17 & 18 May 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Manage Your Emotional Intelligence (EI), Self Esteem & Professional Effectiveness Workshop By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Pagadala Cyril Papiah
Date: 17 & 18 May 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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Aslini Abdullah
Date: 17 & 18 May 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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SUPER Administrator Workshop: Managing Deadlines, Last Minute Job, Demanding Requests & Administrative Crisis By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Sri Devi Panchacharam
Date: 22 & 23 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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My Job My Pride Workshop By Sri Devi Panchacharam
Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised, fall in love with your jobs all over again and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average person would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower people to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum.

A section of the workshpp will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in an entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.
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Tee Keng Chai, Casey
Date: 22 & 23 May 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

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Tee Keng Chai, Casey
Date: 24 & 25 May 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Art Of Consultative Selling Workshop By Tee Keng Chai, Casey
Many companies have fantastic products, a great team of people, and provide excellent customer service  and yet competitors seem to always have the upper hand. Sounds familiar.

The fact is this: Everyone in your business, who has anything to do with your customers, needs to know how to sell. If they don't have the right marketing & selling skills, you're throwing cash out of the window.

What's the point in spending another penny on brochures, advertising and websites if your team doesn't know how to get people to buy. If you want to stop losing sales to competition then you've got to sharpen your professional selling skills, and make sure your people demonstrate positive selling skills behaviors  all the time.

It's one thing to provide knowledge, and enhance selling skills levels , but without the right attitudes and beliefs supporting these, it's unlikely that results will last.

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Tee Keng Chai, Casey
Date: 7 & 8 June 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Psychology Of Selling Workshop By Tee Keng Chai, Casey
Many companies have fantastic products, a great team of people, and provide excellent customer service , and yet competitors seem to always have the upper hand. Sounds familiar?

The fact is this: Everyone in your business, who has anything to do with your customers, needs to know how to sell. If they don't have the right Marketing & Selling Skills, you're throwing cash out of the window.

What's the point in spending another penny on brochures, advertising and websites if your team doesn't know how to get people to buy.

If you want to stop losing sales to competition then you've got to sharpen your professional selling skills, and make sure your people demonstrate positive selling skills behaviors , all the time. It's one thing to provide knowledge, and enhance selling skills levels , but without the right attitudes and beliefs supporting these, it's unlikely that results will last.

This is where your seminar leader ,Mr Casey Tee's The Psychology of Selling make the differences that count. As well as professional selling skills and knowledge sets, we also focus on the beliefs, behaviors and motivations needed for success.

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Chin Siow Fong, Cerene
Date: 7 & 8 June 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Letter & Email Writing With Etiquette For Business Environment By Chin Siow Fong, Cerene
Letter & Email communication has become an important and common tool for communication at work.  Anything written in emails can be retained for future reference, forwarded to others, or used as a record of communication. When used appropriately, emails enhance effective business relationships and fruitful transactions.

This workshop is essential for employees who want to strengthen their writing styles, expressions and writing etiquette used in emails to achieve objectives and results of their messages.
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Sri Devi Panchacharam
Date: 7 & 8 June 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Creative Thinking, Problem Solving & Decision Making Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Sri Devi Panchacharam
Date: 13 & 14 June 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Creating A Positive Mind For Success Workshop By Sri Devi Panchacharam
Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  This highly interactive course will open with discussions on the ultimate challenges we face when wanting to achieve the life we desire.

A section of the training will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in a entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.

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Gerald Peries A/L V. A. Peries
Date: 13 & 14 June 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounting Skills For Accounts Clerks & Assistants Including GST Entries Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

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Tee Keng Chai, Casey
Date: 14 & 15 June 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Key Account Management Workshop By Tee Keng Chai, Casey
This workshop involves developing a strategic key account plan for a specific customer using the best practice. Practical activities include carrying out a rigorous analysis of the customers.

This unique workshop will show you how to adopt a practical approach to planning, analyzing and implementing a closer relationship with your strategic accounts. At the end of the workshop, you will have a strategic key account plan for a specific customer using the best practice.
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Pagadala Cyril Papiah
Date: 15 & 16 June 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Misconduct & Carrying Out A Domestic Inquiry Workshop By Pagadala Cyril Papiah

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

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Pagadala Cyril Papiah
Date: 19 & 20 June 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improving Your Interviewing & Selection Skills Workshop By Pagadala Cyril Papiah
Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee.

They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively.

While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best. The best approach to ‘try their best’ is to have a methodical way of doing it.

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions.

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Tee Keng Chai, Casey
Date: 19 & 20 June 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Excellent Strategies To Manage The "Y Generation" In The Workplace By Tee Keng Chai, Casey

Many are confused or disappointed by the “Y Generation”. They are so much different than “X Generation”. Are you frustrated by young workers who feel entitled to success, need constant praise, want everything to be “their way” and may even dress like vagabonds?  Are you struggling to attract and retain a generation of workers whose commitment seems more temporary than permanent?

This is “Generation Y”, a workforce of as many as 70 million, and the first wave is just now taking their place in an increasingly multigenerational workplace.
In this workshop, we’ll show you how to motivate and manage “Generation Y”. You’ll learn what makes them tick, how to retain them, and make them productive and energized.

This is the only workshop of its kind and is driven by the most intense study ever conducted of “Generation Y” in the workplace. Whether you’re a senior executive, an HR leader or a manager, this seminar will give you the specific tools to attract and retain the workforce of the future.

By the way, “Generation Y” really isn’t so bad (and managed properly, can be extraordinarily productive). You just have to know what makes them tick and understand how to leverage that insight to make them productive and engaged employees.

This workshop will give you the specific strategic and tactical tools to attract, retain and manage “Generation Y”.

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Ng Yong Hooi
Date: 19 & 20 June 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Understanding Business/Service Excellence & Complaint Handling Workshop By Ng Yong Hooi

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

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Chin Siow Fong, Cerene
Date: 21 & 22 June 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective English Speaking Skills At Work By Chin Siow Fong, Cerene
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Tee Keng Chai, Casey
Date: 5 & 6 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Communication Skills With NLP Workshop By Tee Keng Chai, Casey
The purpose of this workshop is to impart the necessary NLP communication; influencing and interpersonal skills to the staff as well as any stakeholders who need to use them. Emphasis will be given to train the participants on the NLP methods and techniques in providing excellent communication and persuasive skills to increase effectiveness. They will also learn professional NLP methods to deal with difficult and challenging situation.
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Aslini Abdullah
Date: 5 & 6 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Pagadala Cyril Papiah
Date: 6 & 7 Juyly 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Managing Talent In The 21st Century Workshop By Pagadala Cyril Papiah

Do you match talents-to-jobs or jobs-to-talents?
 
All managers and executives need to have subordinates with the right talents to be more effective in achieving organisation’s goals. On the other hand in order to be effective employees or talents need to be managed with the right talent management practices.

While the specialized talent manager in the HRM function carries overall responsibility for talent management in the organisation, in the 21st century due to decentralization every manager and executive is also required to have a working knowledge of talent management practices as they are responsible for the success or failure of their own business units or departments.

This is an A-Z workshop covering all the core areas of talent management and is fully workshop oriented.    
 
As knowledge of talent management is critical to the career development and success of managers and executives, this workshop is of particular relevance to managers and executives from diverse backgrounds who have little or no exposure to people and talent management.

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Tee Keng Chai, Casey
Date: 10 & 11 July 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Analytical Skills Workshop By Tee Keng Chai, Casey

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

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Tee Keng Chai, Casey
Date: 12 & 13 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Neuro Linguistic Programming (NLP) Management & Leadership Skills Workshop By Tee Keng Chai, Casey

In NLP , a problem is defined as a difference or gap between present and desired state. If you congruently do not want to be anywhere different than you are now , you do not have a problem. But as soon as you set a goal or an outcome you have created a challenge or problem because you want to change something about your present state in order to reach the desire state. Resources are the actions , operations and maps that allow us to move from the present state to a desired state. A solution is the identification and application of the appropriate resources to a present state that leads us to the desired state.

Staff need to adapt to change in order to stay competitive and continue to grow. Each day , social and technical innovations that effect the way people work , communicate and interact are being introduced at an increasing rate. People in businesses and organizations realize that the constant development of new skills is needed to meet the ongoing needs brought about by change , to be a learning organization.

The Power of NLP covers the basic skills necessary for attaining the inner map and skills of effective team building ,communication ,leadership and people management. The skills have been modeled from effective leaders and managers from around the world using the tools and filter of NLP.

NLP is a proven body of ideas and techniques that will dramatically increase your ability to achieve better results in less time by applying resourceful language tools. This workshop is much more than just an introduction to NLP but rather a grounding in the practical skills and applications of NLP.

A launch pad to personal development and resourceful thinking strategies that will impact participants in so many ways. By the completion of this intensive accelerated workshop, all participants will be equipped with effective tools to dramatically influence results and achieve success in a competitive market place.

NLP is one of the most practical and effective ways to enhance success in planning , motivating others , correcting negative attitude , negotiation and leadership. NLP is powerful because it operates on the most fundamental principles of how the brain processes information. In short, effective practitioners of NLP can be more influential and achieve results more resourcefully and in less time.

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Aslini Abdullah
Date: 12 & 13 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

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Devindran A/L Raju
Date: 13 & 14 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


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Gerald Peries A/L V. A. Peries
Date: 13 & 14 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Budgeting & Cost Control Workshop By Gerald Peries A/L V. A. Peries
In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

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Tee Keng Chai, Casey
Date: 19 & 20 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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People Management Skills in the Workplace By Tee Keng Chai, Casey
No doubt about it: Individuals with excellent interpersonal skills rise to the top , in their careers, in their organizations and in life! You've probably seen it happen time and again.

Take two people with similar skills and knowledge, but one of them has enviable people skills while the other's interpersonal skills are only mediocre. Which one gets ahead faster and goes further. You know the answer to that one ' no contest! What you may not know is that effective interpersonal skills can be learned ' just like any other skill.

It's true! In fact, many a top professional who appears to be a "born people person" ! comfortable and confident in any situation , has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate. 

Strengthening Your People Management Skills in the Workplace is an intensive new workshop that provides you with ways to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success!

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Aslini Abdullah
Date: 19 & 20 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Perform & Succeed In A Challenging Situations Workshop By Aslini Abdullah
Organizational change has become a way of life. Mergers, takeovers, redundancies, deregulation, cutting staff, the introduction of new technology, and increased competition are daily occurrences. As a manager and leader they are under pressure to maintain performance under chaotic conditions. Their workforce may be confused, resistant and disheartened. Job security, company loyalty, and steady career development are no longer available as rewards for performance. What can they do to build a motivated and productive workforce under these conditions?

The skills and strategies outlined will help participants to understand their roles in the changing workplace, explore what the future workplace will be like, Lead their teams through organizational changes, deal with individual and group resistance and prepare staff for change.

As such, what are the techniques when dealing with different superiors, team members, work assignments and goal posts? Detailed requirements will be discussed in order to survive and produce the job effectively.
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Ng Yong Hooi
Date: 19 & 20 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Time Concept, Self-Organization & Achieve More With Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Pagadala Cyril Papiah
Date: 24 & 25 July 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Tee Keng Chai, Casey
Date: 24 & 25 July 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Aslini Abdullah
Date: 26 & 27 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Organised Task & Paper Management That Leads To Effective Filing/Record Management Workshop By Aslini Abdullah

With the latest technology, information are stored, can be deleted and can also be amended. Documents, letters and mails are still required as evidence and also for tracking record, trends and forecasting future business strategy.

Organising paperwork, collecting them and storing them can be challenging at all times. As such a systematic way of receiving, collecting, sorting and storing documents must be implemented, educated to all staff as to ensure easy accessibility to the files.

Effective filing and record management will assist the departments to keep track of history, trends and ability to forecast future business strategy.

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