With the latest technology, information are stored, can be deleted and can also be amended. Documents, letters and mails are still required as evidence and also for tracking record, trends and forecasting future business strategy.

Organising paperwork, collecting them and storing them can be challenging at all times. As such a systematic way of receiving, collecting, sorting and storing documents must be implemented, educated to all staff as to ensure easy accessibility to the files.

Effective filing and record management will assist the departments to keep track of history, trends and ability to forecast future business strategy.

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business climate, the importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become an influential communicator in order to arrive at a desirable outcome.

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.

It sounds simple, doesn’t it? But as a manager/supervisor, you know that motivating employees is one of the toughest challenges you’ve got.
Sure, you want to inspire them to heroic achievement, yet most days you’re lucky if you can just get them to get the job done at all. Plus, you’re so busy with dozens of other pressing responsibilities that you often don’t notice an employee’s performance is floundering until it’s too late and the damage is done.

Truth is, motivating employees doesn’t come easily to most managers. That’s why we’ve developed this essential workshop. Attend this workshop, and you’ll discover exactly how to encourage your team to become more self-sufficient … to bring you solutions instead of problems … to eagerly take on more responsibility … to take the initiative … and to go the extra mile. 

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. In processing the export consignment, documentation may be executed in up to four contracts: the export sales contract, the contract of carriage, the contract of finance and the contract of cargo insurance. It is therefore important to understand the role of each document and its requirements in international trade.

Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.  

This workshop will provide a complete and comprehensive insight into import & export procedures. The workshop will suit both beginners and those who have more than a basic understanding of import regulations. 

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don?t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter?s professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

The effective supervisor can multiply the value and benefits she or he contributes to the organization by keeping in mind these considerations covering supervisory responsibility:

It is their job to develop and foster the high morale, enthusiasm and esprit de corps of your team.

Make it a point to know and understand the objectives of your boss, department and company. Make sure your employees know what their individual objectives are and how they fit into and contribute to the organization?s objectives.

Keep all members of the team informed about all aspects of their jobs and of the work unit in general.

Be familiar with and able to interpret and enforce all company and departmental policies and regulations. To the employee, the supervisor is the company.

Assign work overtime, discipline and rewards on an impartial basis that is known and understood by all your team members.

Make a continual effort yourself and solicit suggestions from team members on work method improvements.