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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Sri Devi Panchacharam
Date: 2 & 3 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Administrative & Office Management Skills Workshop By Sri Devi Panchacharam
Very often, executive secretaries, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership. 

Most of their days incorporate tasks which are ad hoc; but this training will mould them to understand that there are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average executive secretaries / administrative personnel would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower secretaries and administrators to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum. 

This workshop serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of dealing with people, telephone etiquette, time management and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star clerical / administrative personnel.
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Ng Yong Hooi
Date: 4 & 5 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Time Concept, Self-Organization & Getting More Done In Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Aslini Abdullah
Date: 4 & 5 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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"I Want Service NOW. I Am Your Customer!" (Customer Service Skills) By Aslini Abdullah
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally.

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Sri Devi Panchacharam
Date: 9 & 10 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Realistic Customer Service Workshop: Revitalise Your People Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


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Devindran A/L Raju
Date: 10 & 11 March 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Bengkel Pengurusan Operasi Gudang & Stor By Devindran A/L Raju
Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.

Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.

Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir,  hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi.
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Chin Siow Fong, Cerene
Date: 10 & 11 March 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Aslini Abdullah
Date: 11 & 12 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
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Danny Lim Tou Kenn
Date: 11 & 12 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Enhancing Bookkeeping Skills Workshop By Danny Lim Tou Kenn
Nowadays, most executives from various departments across the company begin to realize that financial “number” connect each of them in every aspect of their daily job functions. By knowing the application of bookkeeping and accounting basics in their daily work, how the daily operation results are being captured in the financial reports to assist them to make better business decision will give them an edge as compared to those who don’t.

This 2-day practical workshop is aimed to provide an introduction to bookkeeping and its basic principles so as to help you to be a step ahead when it comes to taking on more responsibilities in your job that come with better career advancement opportunity.
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Gerald Peries A/L V. A. Peries
Date: 16 & 17 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Full Set Of Accounts Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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Ng Yong Hooi
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Understanding Business/Service Excellence & Complaint Handling Workshop By Ng Yong Hooi

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

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Devindran A/L Raju
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Kaizen: The Culture of Continuous Improvement By Devindran A/L Raju
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
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Aslini Abdullah
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Effective Filing & Record Management At Workplace By Aslini Abdullah

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Tee Keng Chai, Casey
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Management & Leadership Skills for Supervisors & Managers Workshop By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Pagadala Cyril Papiah
Date: 23 & 24 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Misconduct & Carrying Out A Domestic Inquiry Workshop By Pagadala Cyril Papiah

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

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Devindran A/L Raju
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Store/Warehouse & Inventory Management Workshop By Devindran A/L Raju
Stores/Warehouses and Inventory Management are critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mis-management can lose an enterprise money, customers and production.. Inventories constitute a significant portion of most firms’ assets. 

Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course focuses on the operational and strategic management of warehouse and inventory. It covers the most important aspects of Stock Control from warehouse design, operation, control and effective inventory management.

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Aslini Abdullah
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Chin Siow Fong, Cerene
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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English Grammar Communication At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using ?presentable? English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Tee Keng Chai, Casey
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
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Tee Keng Chai, Casey
Date: 6 & 7 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Effective Communication Skills With NLP Workshop By Tee Keng Chai, Casey
The purpose of this workshop is to impart the necessary NLP communication; influencing and interpersonal skills to the staff as well as any stakeholders who need to use them. Emphasis will be given to train the participants on the NLP methods and techniques in providing excellent communication and persuasive skills to increase effectiveness. They will also learn professional NLP methods to deal with difficult and challenging situation.
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Aslini Abdullah
Date: 6 & 7 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Ng Yong Hooi
Date: 8 & 9 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Chin Siow Fong, Cerene
Date: 8 & 9 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 9 & 10 April 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Leadership Empowerment For Productivity Workshop By Sri Devi Panchacharam
High-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its leaders. Organisations go through various stages of change, and such development in terms of skills and knowledge is also expected from their team of employees. Gaps in the experience, knowledge, attitudes, skills, aspirations and behaviours create a need of outstanding personal and team leadership skills in the newly promoted as well as seasoned executives. 

Employees will not likely stretch to their full potential without dedicated leadership that inspires, energises and facilitates them to reach greater heights. Unlike conventional training, the focus of this workshop is on developing leadership skill sets, and not purely on the theoretical aspects of the subject. In today’s corporate world, the primary differentiation between an average leader and an excellent leader is leadership through well-programmed language, and that is the magnificence of this leadership workshop.  

Participants who attend this workshop will be coached to become better leaders by using several effective techniques. These skills, once mastered, is an effective tool which helps organisations increase the quality of leaders and creates solid professional relationships.
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Tee Keng Chai, Casey
Date: 13 & 14 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Professional Techniques To Upsell , Generate Leads & Value Creation for Sales Executives Workshop By Tee Keng Chai, Casey
The intensive workshop is an international sales training workshop aims to improve sales team competency in selling and closing deals. It means to use the power of Persuasion, Communication Skills and Selling System to achieve personal and organizational goals.

This workshop will coach the participants to apply the right and most effective selling skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.

The purpose of this workshop is to turn sales executives to become excellent sales stars. Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the right techniques to achieve their sales target.

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Danny Lim Tou Kenn
Date: 14 & 15 April 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Credit Control Management Workshop By Danny Lim Tou Kenn
All executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial reports and how can they analyse financial performance of the business as well as their customers.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective credit control management strategies.
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Aslini Abdullah
Date: 14 & 15 April 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Devindran A/L Raju
Date: 15 & 16 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

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Chin Siow Fong, Cerene
Date: 15 & 16 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Personal & Professional Effectiveness At Work By Chin Siow Fong, Cerene
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Tee Keng Chai, Casey
Date: 20 & 21 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Aslini Abdullah
Date: 21 & 22 April 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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How Administrator Manage The Office Professionally Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Ng Yong Hooi
Date: 22 & 23 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Delivering Self-Leadership Initiatives Workshop By Ng Yong Hooi

Leadership is a lifelong journey that begins with self-awareness while looking into developing personal and interpersonal leadership initiatives of individuals.


Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that will hone their leadership qualities and propel them towards the achievement of personal, interpersonal and organizational excellence.

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Gerald Peries A/L V. A. Peries
Date: 22 & 23 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Finance For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and volatile business environment, it is crucial for all non-finance managers to develop and sharpen their financial skills.

It is crucial for them  to understand  and speak the language of finance and accounting  in order to achieve their goals, objectives and bottom-line results.

In this non-technical, real-world-oriented training, you will gain the finance and accounting knowledge that you need to plan budgets, analyse financial statements, justify requests for resource allocation,  evaluate and make recommendation for capital expenditure and spot any problems in your business organisation  before they get out of  hand.   

You will  improve  your understanding of the practical financial concepts and skills that is needed  to help you  to make better management decisions.  This comprehensive two-day programme  shows you how to become more competent in the areas of finance and accounting which is so critical to your and your organisation’s success.  

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Devindran A/L Raju
Date: 22 & 23 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju
A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. 

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts. 

This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
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Chin Siow Fong, Cerene
Date: 4 & 5 May 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Professional Receptionist & Telephonist Skills Workshop By Chin Siow Fong, Cerene
Customers and visitors could judge a company's professionalism through a number of ways and one of the ways is their encounters with the employees serving them. First impressions created by competent frontline employees are very important in that positive customer perceptions and pleasant encounters help promote company image and business opportunities. Thus, employees need to know and do all the essentials to succeed in today's business environment. By learning and putting sound reception and telephone skills into daily use, these employees could truly be more effective and professional in enhancing business and corporate image.
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Devindran A/L Raju
Date: 13 & 14 May 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Understanding Licensed Manufacturing Warehouse (LMW) Workshop By Devindran A/L Raju
A Licensed Manufacturing Warehouse (LMW) is a premise licensed under Section 65A of the Customs Act 1967 and is directly controlled by the Royal Malaysian Customs, by way of documentation and subject to all Customs rules and regulations. LMW was introduced line with Government’s policy to further promote the development of the export-oriented industries.  LMW enables manufacturing processes to be carried out in licensed warehouses subject to minimal customs procedures. Raw Materials/ components used directly in the manufacturing process are exempted from customs duties and SST. 

This workshop is meant for employees from manufacturing and Logistics who are keen to enhance their knowledge and understanding on the LMW concept, Import/Export procedures, documentation, restrictions and new regulations in respect to the facilities. 

This workshop also is designed to provide in depth explanation pertaining to the policies and regulations such as Eligibility, Types of Premises, Location of LMW, Application for License and Renewal of License. In addition, this Course also serves as an avenue for the participants to clarify any doubts or problems and issues related to LMW.
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Chin Siow Fong, Cerene
Date: 18 & 19 May 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Sri Devi Panchacharam
Date: 18 & 19 May 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Professional and Engaging Presentation Skills Workshop By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
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Ng Yong Hooi
Date: 20 & 21 May 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Effective Negotiation & Influencing Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business climate, the importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become an influential communicator in order to arrive at a desirable outcome.

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Ng Yong Hooi
Date: 3 & 4 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line. 

This workshop aims to increase participants’ awareness on their interpersonal communication styles and overcome communication challenges in order to create positive exchanges and manage workplace diversities for enhanced collaboration.

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Sri Devi Panchacharam
Date: 9 & 10 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Gerald Peries A/L V. A. Peries
Date: 9 & 10 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Accounts Receivable Management Workshop By Gerald Peries A/L V. A. Peries
While sales are important to companies, it is more important that credit sales are collected on a timely basis with minimal bad debt losses but managing accounts receivable has never been an easy job. This workshop will show participants the important functions of Accounts Receivable Management, define and implement a credit policy, understand and interpret the fundamentalinformation presented in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
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Aslini Abdullah
Date: 9 & 10 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Challenging Staff Workshop By Aslini Abdullah

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.


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Chin Siow Fong, Cerene
Date: 9 & 10 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Essential English Speaking Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 11 & 12 June 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Realistic Customer Service Workshop: Revitalise Your People Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


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Danny Lim Tou Kenn
Date: 11 & 12 June 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Accounting Skills For NON-Accountants Workshop By Danny Lim Tou Kenn
Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.

Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial management for your department.

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Aslini Abdullah
Date: 16 & 17 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

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Danny Lim Tou Kenn
Date: 16 & 17 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Financial Analysis & Credit Control Management Strategies Workshop By Danny Lim Tou Kenn
All level of managers and executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial statements and how can they analyse financial performance of the business as well as their customers and potential business to be acquired.

This 2-day practical workshop is designed to provide an introduction to accounting and the financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective financial analysis and credit control management strategies.
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Devindran A/L Raju
Date: 17 & 18 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


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Ng Yong Hooi
Date: 17 & 18 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Essentials Presentation Skills For Effective Delivery Workshop By Ng Yong Hooi

For many of us, any types of business presentations can be one of the great challenges of communication at work. With limited amount of time, we are expected to give the audience what it wants, from information to inspiration. As such, having the right preparation and delivery techniques truly matters in determining our success.

This workshop aims to help participants overcome the fear of public speaking and to guide them in preparing, organizing and delivering their presentations effectively so that they come across clearly and connect positively with the audience.

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Chin Siow Fong, Cerene
Date: 22 & 23 June 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Aslini Abdullah
Date: 23 & 24 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Devindran A/L Raju
Date: 24 & 25 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. 

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. 

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
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