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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Tee Keng Chai, Casey
Date: 12 & 13 December 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Management, Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Aslini Abdullah
Date: 13 & 14 December 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Training Needs Analysis Workshop By Aslini Abdullah

To provide proper skills and techniques in order to develop training needs analysis according to organizational needs.

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Pagadala Cyril Papiah
Date: 18 & 19 December 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Sri Devi Panchacharam
Date: 18 & 19 December 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Developing High EQ for Better Performance at Work By Sri Devi Panchacharam
We’ve always been moulded to believe that emotions have no place in an organisation.  Most of us are not strangers to the phrase “leave your emotions at home”, however recent scientific discoveries have proven that our thoughts and emotions are interwoven. Fundamental skills on handling emotions, managing conflicts amicably and working successfully with everyone are skills that can be constantly improved on. Human competencies such self-awareness, self control, listening skills and empathy has become compulsory in the corporate world today.

John Mayer and Peter Salovey’s ground-breaking research on Emotional Intelligence in the 1990s further strengthened the notion that EQ is as valuable as IQ. These days many perceive EQ to rank more important than IQ as it encourages healthier self-management and motivation, trustworthy relationships and productive work environments. 

This programme covers several exciting modules which are aimed to leverage on participants EQ which empowers them to become greater assets to their organisations.  This highly interactive and hands-on workshop is catered to add value to relationships at work, solve-problems whilst considering the organisational pulse, and achieving goals for overall personal and business success. 
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Ng Yong Hooi
Date: 19 & 20 December 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Time Concept, Self-Organization & Getting More Done In Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Pagadala Cyril Papiah
Date: 8 & 9 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Human Resources (HR) Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Tee Keng Chai, Casey
Date: 8 & 9 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Chin Siow Fong, Cerene
Date: 10 & 11 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Writing Skills For Business Environment Workshop By Chin Siow Fong, Cerene
Most people find writing business documents such as letters and memos challenging and their writing shows it. The wordings are fuzzy, repetitious, redundant with jargons and etc. Many times we write the way we think a business document should sound, instead of the way we would talk face-to-face with the other person. This program is designed to organize and structure the writing style that would produce the desired action of the reader.
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Aslini Abdullah
Date: 10 & 11 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Sri Devi Panchacharam
Date: 11 & 12 January 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Better Grammar, Better English & Greater Success By Sri Devi Panchacharam
A study conducted by The Star newspaper in 2010 shows that employers in Malaysia find that verbal and written communication skills (especially in English) is the top most important proficiency which is expected. More and more organisations are beginning to realise the importance of communicating well in English as customers are nowadays buying with their hearts. They like listening to well-spoken language and outstanding customer service and it is a fact that the business world today is all about “experience-economy”.

Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

In today’s competitive business world, the primary differentiation between one company and another is service. Participants who attend this workshop will be coached to become use better customer service language (in English) and will also be able to appreciate the importance of good writing skills. These skills, once mastered, is an effective tool which helps organisations increase the quality of customer service and creates solid professional relationships.   
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Tee Keng Chai, Casey
Date: 15 & 16 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Motivation & Emotional Intelligence (EQ) For Xtra-Ordinary Performance By Tee Keng Chai, Casey
Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic.

Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990).

Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion, and the ability to manage emotions.

According to Salovey and Mayer, the four branches of their model are, "arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the (relatively) simple abilities of perceiving and expressing emotion. In contrast, the highest level branch concerns the conscious, reflective regulation of emotion" (1997).

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Khairul Anuar Safiullah
Date: 15 & 16 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essential Management & Leadership Skills Workshop By Khairul Anuar Safiullah
Middle management are the crucial links between top management and the workforce on the ground. They are also the future top management who will set the direction of an organization going forward. Hence, Middle Management should be equipped and groomed with these essential skills and be as competent as possible to effectively carry out their daily duties as well as be prepared to lead the organization in the future.

The workshop introduces the core skills needed by a manager to lead, manage, motivate and build a cohesive and results oriented team resulting in improved bottom line, lower employee turnover and an improved work culture.
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Ng Yong Hooi
Date: 15 & 16 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Understanding Business/Service Excellence & Complaint Handling Workshop By Ng Yong Hooi

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

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Gerald Peries A/L V. A. Peries
Date: 17 & 18 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Finance For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and volatile business environment, it is crucial for all non-finance managers to develop and sharpen their financial skills.

It is crucial for them  to understand  and speak the language of finance and accounting  in order to achieve their goals, objectives and bottom-line results.

In this non-technical, real-world-oriented training, you will gain the finance and accounting knowledge that you need to plan budgets, analyse financial statements, justify requests for resource allocation,  evaluate and make recommendation for capital expenditure and spot any problems in your business organisation  before they get out of  hand.   

You will  improve  your understanding of the practical financial concepts and skills that is needed  to help you  to make better management decisions.  This comprehensive two-day programme  shows you how to become more competent in the areas of finance and accounting which is so critical to your and your organisation’s success.  

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Chin Siow Fong, Cerene
Date: 17 & 18 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your Customer Service Skills Workshop By Chin Siow Fong, Cerene
One way to ensure business growth is having the people in the organization to provide quality customer service with a heart. Customer service begins with one's attitude and serving passion. By learning and putting sound service skills into daily use, the service providers could truly be successful and more professional in providing excellent service in the course of customer interactions. Customer service done right indeed enhances any business successes especially in the hypercompetitive markets.

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Aslini Abdullah
Date: 17 & 18 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Khairul Anuar Safiullah
Date: 17 & 18 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Coaching – NLP Applications in Building A Performing Sales Team By Khairul Anuar Safiullah
This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team.
  
The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.

While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coachees.

This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.

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Devindran A/L Raju
Date: 22 & 23 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Bengkel Pengurusan Operasi Gudang & Stor By Devindran A/L Raju
Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.

Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.

Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir,  hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi.
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Tee Keng Chai, Casey
Date: 22 & 23 January 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Mastering The Art Of Powerful Presentation Skills By Tee Keng Chai, Casey

This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation. Over and above equipping the presenters with techniques , this course also aims to teach participants the keys to making presentation interesting , more fun and exciting.

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Aslini Abdullah
Date: 24 & 25 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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SUPER Administrator Workshop: Managing Deadlines, Last Minute Job, Demanding Requests & Administrative Crisis By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Tee Keng Chai, Casey
Date: 24 & 25 January 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
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Pagadala Cyril Papiah
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Human Resources Management Workshop By Pagadala Cyril Papiah
Organizations need employees to achieve organization's goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

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Tee Keng Chai, Casey
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Master The Management, Leadership & Team Development Skills Workshop By Tee Keng Chai, Casey
Investing in the next generation of professionals such as engineers , IT staff , accounting professional  and many others technical staff are critical to sustain competitive advantage through the downturn and achieve corporate growth over the long term. This workshop equips technical professionals with the practical managerial skills, leadership styles, decision-making and execution skills they need to excel as multifaceted leaders. Participants emerge well equipped to take on greater cross-functional responsibilities and ultimately drive performance throughout the organization.
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Gerald Peries A/L V. A. Peries
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Understanding & Analysing Financial Statements Workshop By Gerald Peries A/L V. A. Peries
Financial Statements represents the medium of communication of a company’s financial performance to its stakeholders like shareholders, lenders, the tax department and the company’s staff.

It is therefore, vital for all staff to be able to read, understand and analyse the company’s financial statement in order to be in a better position to understand the direction of the company and to contribute effectively towards decision making.
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Aslini Abdullah
Date: 5 & 6 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Train The Trainer Workshop By Aslini Abdullah

To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.

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Sri Devi Panchacharam
Date: 7 & 8 February 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Khairul Anuar Safiullah
Date: 7 & 8 February 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Bridging The Generation Gap at Work By Khairul Anuar Safiullah
This Neuro Linguistic Programming course is focused on bridging the generation gap between Traditionalists, Baby Boomers, Gen X, Geny and Gen Z by understanding the unique characteristics of each generation and gelling the differences into strengths to achieve the vision and mission of the company.

The differences in each generation is causing serious friction between each generation at work. Each generation has a unique characteristic and desires, and may at time cause conflict when faced with the different desires between the generations.

By understanding the driving factors of each generation and creating a common platform of understanding, it is possible to bridge the gap between generations and create a productive working environment while leveraging on the strengths of each generation.

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Aslini Abdullah
Date: 7 & 8 February 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Filing & Record Management At Workplace By Aslini Abdullah

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Devindran A/L Raju
Date: 8 & 9 February 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Procurement Management Workshop By Devindran A/L Raju
Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.

This course is suitable for staff of all grades that require knowledge and skills in   operation or management of procurement. . This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
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Ng Yong Hooi
Date: 26 & 27 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Aslini Abdullah
Date: 26 & 27 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Professional Secretaries In Business Environment By Aslini Abdullah
To foster better working relationship between bosses and secretaries through appropriate Communication & Interpersonal skills techniques. The quality of the ultimate working relationship will be made up of countless small incidents which demonstrate to each of the secretary  what to expect from the other.

The secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself. As the secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
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Tee Keng Chai, Casey
Date: 26 & 27 February 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Analytical Skills Workshop By Tee Keng Chai, Casey

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

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Sri Devi Panchacharam
Date: 28 February & 1 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Boosting Your Productivity with Resourceful Multi-Tasking Strategies By Sri Devi Panchacharam
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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Tee Keng Chai, Casey
Date: 5 March 2018 (Monday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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2018 SME SALES TRAINING - The Consultative Selling Skills (Kuala Lumpur Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
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Tee Keng Chai, Casey
Date: 7 March 2018 (Wednesday)
Time: 9:00am to 5:00pm
Venue:
Horizon Hotel
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2018 SME SALES TRAINING - The Consultative Selling Skills (Kota Kinabalu Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
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Chin Siow Fong, Cerene
Date: 7 & 8 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Aslini Abdullah
Date: 7 & 8 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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How Administrator Manage The Office Professionally (Administrative and Clerical Skills) Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Tee Keng Chai, Casey
Date: 8 March 2018 (Thursday)
Time: 9:00am to 5:00pm
Venue:
Grand Margherita Hotel
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2018 SME SALES TRAINING - The Consultative Selling Skills (Kuching Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 12 March 2018 (Monday)
Time: 9:00am to 5:00pm
Venue:
KSL Hotel & Resort (Johor Bahru)
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2018 SME SALES TRAINING - The Consultative Selling Skills (Johor Bahru Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 13 March 2018 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Equatorial Melaka
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2018 SME SALES TRAINING - The Consultative Selling Skills (Melaka Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 14 & 15 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Income Tax MTD/PCB Calculations + EPF & SOCSO Contributions & Claims (Latest Updates) By Pagadala Cyril Papiah
The EPF Act 1991 is a retirement scheme for employees. The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO. Both schemes have benefits for employees and there are rules on how to avail of them.

The Monthly Tax Deduction (MTD) scheme is a compulsory pay-as-you-earn (PAYE) scheme whereby employers are required to deduct employees’ tax on a monthly basis using the schedule, formula, approved vendor software or e-calculator methods.    
     
This workshop describes the wages / remuneration for which there should be deduction and contribution for SOCSO, EPF and MTD; and also describes the benefits under SOCSO and EPF. Other employee tax issues are also discussed.

It also demonstrates how the MTD is computed using the manual formula method so that the participant is able to explain to other employees the process; and answer the golden question: ‘why does MTD vary from month to month?’.

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Sri Devi Panchacharam
Date: 14 & 15 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Devindran A/L Raju
Date: 15 & 16 March 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

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Aslini Abdullah
Date: 15 & 16 March 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Ng Yong Hooi
Date: 19 & 20 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Khairul Anuar Safiullah
Date: 19 & 20 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Action + Commitment = Results (ACR) : Bringing Out The Best of You By Khairul Anuar Safiullah
Action + Commitment = Results (ACR)

This Neuro Linguistic Programming based course is focused on recharging the mindset and attitudes of the participants through experiential learning. 
Often, work pressure and the need to achieve goals and objectives at the workplace puts second the realization on why and how the things we do are important.  We lose the joy and higher purpose of self-development, camaraderie and team spirit.

In this 2 days workshop, participants focus on rebuilding their characters by revisiting the long-lost passion in what they do through a series of lectures, games, videos and group works. These experiential learning methods builds on the self-rediscovery and self-realization by the participants.

The process extends not only to personal developments but also in bringing out the best in others to create a meaningful work relationship based on trust, credibility and rapport, building a solid base for teamwork and collaboration.
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Sri Devi Panchacharam
Date: 19 & 20 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Effective Report Writing Skills Workshop By Sri Devi Panchacharam
There is no escape; report writing is inevitable at any stage of one’s career. How difficult can writing a report be? Well, pretty easy, but most people fall prey to the top 10 mistakes made when penning down their thoughts in the form of a formal report. Hence, a lot of essential information is lost.

Business reports are a company’s primary tool to disseminate information and support critical decision-making ideas. A well-written report is one’s best advocate for almost any course. It takes a great amount of skill and practice to communicate information in a document. This course has been designed exclusively to coach participants on writing a report with ease and great style, whilst learning the secrets of writing a perfect report.

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Chin Siow Fong, Cerene
Date: 20 & 21 March 2018 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Personal & Professional Effectiveness At Work By Chin Siow Fong, Cerene
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Pagadala Cyril Papiah
Date: 21 & 22 March 2018 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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HR Management & Malaysian Labour Laws For HR & NON HR Practitioners By Pagadala Cyril Papiah
Organizations need employees to achieve organisation’s goals. To be effective employees need to be motivated with the right HR management systems within the law. All management practitioners are involved in this including HR and Non-HR.
  
This workshop focuses on the core aspects of HRM functions in an organization; the essentials of the Employment Act 1955 which provides certain benefits for employees and places some restrictions on employer and employee; and Industrial Relations Act 1967 which deals with disciplinary action.

At the end of the workshop, participants will have a holistic understanding of managing employees.  
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Aslini Abdullah
Date: 22 & 23 March 2018 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
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Tee Keng Chai, Casey
Date: 26 March 2018 (Monday)
Time: 9:00am to 5:00pm
Venue:
Hotel Equatorial Penang
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2018 SME SALES TRAINING - The Consultative Selling Skills (Penang Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 26 & 27 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Realistic Customer Service: Revitalise Your People Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


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Aslini Abdullah
Date: 26 & 27 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Essential Skills For Effective Managers/Supervisors Workshop By Aslini Abdullah
Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

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Gerald Peries A/L V. A. Peries
Date: 26 & 27 March 2018 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Empire Hotel Subang
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Handling Full Set Of Accounts/Book-Keeping Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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Tee Keng Chai, Casey
Date: 27 March 2018 (Tuesday)
Time: 9:00am to 5:00pm
Venue:
Weil Hotel Ipoh
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2018 SME SALES TRAINING - The Consultative Selling Skills (Ipoh Session) By Tee Keng Chai, Casey
The Consultative Selling is an international sales training programme. This training teaches your sales personnel’s not to become a product pusher but become a consultant to the clients.

This programme will coach the participants to apply the professional and most excellent sales stars. The basic belief of this programme is that we are responsible to awaken and utilise the potential stored within us. Our past success becomes our enemy if we settle for what we have. Do not let what you cannot do interfere with what you can do. In essence, we must refuse to be satisfied with our last accomplishment or discouraged by our present failure or obstacles because potential never has a retirement plan.

Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the power of their mind to achieve effective selling and negotiation skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.
.

 Register Now Find Out More