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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Sri Devi Panchacharam
Date: 3 & 4 July 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Effective Presentation Skills Workshop By Sri Devi Panchacharam
Here’s the hard reality- if you want to be noticed, and climb the corporate ladder with confidence and finesse, top notch presentation skills are imperative. Even some veteran managers squirm uncomfortably at the term ‘presentation’ despite the years of experience and knowledge about the subject matter. A vast majority of people suffer from glossophobia- fear of public speaking. Hence, this workshop is designed very thoroughly to  get the participants to understand fundamental presentation concepts and to master the right skills needed to reduce the level of nervousness which plagues them every time they are about to speak publicly.
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Aslini Abdullah
Date: 5 & 6 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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S Ananthy Sankaran
Date: 6 & 7 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Self Development & Staying Focus At Work By S Ananthy Sankaran

Faced with many challenges at work, we are often influenced by mood swings and negative feelings. In many organizations, people-related problems are main causes of declining productivity and work redundancy. Come and join the workshop to find out what the best attitude is and how to project it at work.

This workshop will focus on developing self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization. You will also discover how your attitude contributes towards your current communicative and leadership styles use them to achieve goals and contribute positively towards organizational growth.

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Pagadala Cyril Papiah
Date: 6 & 7 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Human Resources (HR) Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Aslini Abdullah
Date: 12 & 13 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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SUPER Administrator Workshop: Managing Deadlines, Last Minute Job, Demanding Requests & Administrative Crisis By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Devindran A/L Raju
Date: 13 & 14 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


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Gerald Peries A/L V. A. Peries
Date: 13 & 14 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Budgeting & Cost Control Workshop By Gerald Peries A/L V. A. Peries
In today’s competitive and uncertain business environment, an organisation’s control of cost, pricing strategy and budgeting can be a critical factor that can make the difference between success and failure.

Organisations that can have better control of their cost would have a clear competitive advantage, therefore accurate and timely cost information and proper budgeting techniques can go a long way in helping these organisations become successful.

All organizations would like to grow by taking on good projects. Proper project selection techniques would ensure that only the right projects are selected, thus positively contributing towards the overall profitability of the organization.

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Aslini Abdullah
Date: 19 & 20 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Perform & Succeed In A Challenging Situations Workshop By Aslini Abdullah
Organizational change has become a way of life. Mergers, takeovers, redundancies, deregulation, cutting staff, the introduction of new technology, and increased competition are daily occurrences. As a manager and leader they are under pressure to maintain performance under chaotic conditions. Their workforce may be confused, resistant and disheartened. Job security, company loyalty, and steady career development are no longer available as rewards for performance. What can they do to build a motivated and productive workforce under these conditions?

The skills and strategies outlined will help participants to understand their roles in the changing workplace, explore what the future workplace will be like, Lead their teams through organizational changes, deal with individual and group resistance and prepare staff for change.

As such, what are the techniques when dealing with different superiors, team members, work assignments and goal posts? Detailed requirements will be discussed in order to survive and produce the job effectively.
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Chin Siow Fong, Cerene
Date: 19 & 20 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Letter & Email Writing With Etiquette For Business Environment By Chin Siow Fong, Cerene
Letter & Email communication has become an important and common tool for communication at work.  Anything written in emails can be retained for future reference, forwarded to others, or used as a record of communication. When used appropriately, emails enhance effective business relationships and fruitful transactions.

This workshop is essential for employees who want to strengthen their writing styles, expressions and writing etiquette used in emails to achieve objectives and results of their messages.
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Ng Yong Hooi
Date: 19 & 20 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Time Concept, Self-Organization & Achieve More With Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Khairul Anuar Safiullah
Date: 20 & 21 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Relationship & Consultative Selling & Customer Service Using NLP By Khairul Anuar Safiullah
This Neuro Linguistic Programming (NLP) course is focused on taking participants’ existing sales and customer service skills to the next level or as a building block in sales and customer service expertise for new hires. Building on their experience as sales or a customer service front liners and knowledge of the sales and customer service process and skills, this course will help participants understand the principles of NLP and how they enhance the selling and buying, as well as customer service experience. For new hires, it gives them a base skill to polish and improve with experience.

Delegates will be able to utilize profiling tools, sales and service techniques using AIDA approach and NLP communication models for developing enhanced rapport with buyers and customers, truly understanding the client’s needs and making it easy to sell and service them meaningfully, whilst adopting the mindset and attitude of high performing sales and customer service people.
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Sri Devi Panchacharam
Date: 20 & 21 July 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Creative Thinking, Problem Solving & Decision Making Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Pagadala Cyril Papiah
Date: 24 & 25 July 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Malaysia Labours Laws Workshop (With Recent Changes) By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

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Sri Devi Panchacharam
Date: 25 & 26 July 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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My Job My Pride Workshop By Sri Devi Panchacharam
Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised, fall in love with your jobs all over again and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average person would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower people to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum.

A section of the workshpp will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in an entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.
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Tee Keng Chai, Casey
Date: 26 & 27 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sun Tzu's Art Of War Methodology: Management & Leadership Tools By Tee Keng Chai, Casey

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century. Will your managers earn the respect of those under their supervision. Will those who promoted the managers be pleased with their performance. The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.

Today's managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu's Art of War provides.

Sun Tzu's Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu's Art of War are well received by the world.

Sun Tzu's Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu's Art of War as an important source of wisdom and their secret weapon for victory.

Today, we have witnessed how the application of Sun Tzu's principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.

Thus, we can see how flexible Sun Tzu's strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

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Aslini Abdullah
Date: 26 & 27 July 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Organised Task & Paper Management That Leads To Effective Filing/Record Management Workshop By Aslini Abdullah

With the latest technology, information are stored, can be deleted and can also be amended. Documents, letters and mails are still required as evidence and also for tracking record, trends and forecasting future business strategy.

Organising paperwork, collecting them and storing them can be challenging at all times. As such a systematic way of receiving, collecting, sorting and storing documents must be implemented, educated to all staff as to ensure easy accessibility to the files.

Effective filing and record management will assist the departments to keep track of history, trends and ability to forecast future business strategy.

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S Ananthy Sankaran
Date: 1 & 2 August 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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How To Continuously Improve Performance At Work By S Ananthy Sankaran

Fast evolving workforce requires all employees to constantly upgrade knowledge and skills  in order to gain competitive edge in career.  The greatest contributing factor toward this effort is managing  attitude at work. More than 80 % of KPI is determined by your attitude.

Through this program, you will also find solutions to manage daily workload by working more effectively and prioritize according to requirement. At the end of the program, you will be able to understand how to apply these competencies immediately at work upon return.

Join the program and learn how to:

• Sustain excellent performance.
• How to turn “bad days” to become “good days”.
• Be more productive with well-managed workload.
• Create more “good days’ and positive thoughts at work.

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Sri Devi Panchacharam
Date: 7 & 8 August 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Boosting Your Productivity with Resourceful Multi-Tasking Strategies By Sri Devi Panchacharam
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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Aslini Abdullah
Date: 9 & 10 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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"I Want Service NOW. I Am Your Customer!" (Customer Service Skills) By Aslini Abdullah
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally.

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Sri Devi Panchacharam
Date: 9 & 10 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Developing High EQ for Better Performance at Work By Sri Devi Panchacharam
We’ve always been moulded to believe that emotions have no place in an organisation.  Most of us are not strangers to the phrase “leave your emotions at home”, however recent scientific discoveries have proven that our thoughts and emotions are interwoven. Fundamental skills on handling emotions, managing conflicts amicably and working successfully with everyone are skills that can be constantly improved on. Human competencies such self-awareness, self control, listening skills and empathy has become compulsory in the corporate world today.

John Mayer and Peter Salovey’s ground-breaking research on Emotional Intelligence in the 1990s further strengthened the notion that EQ is as valuable as IQ. These days many perceive EQ to rank more important than IQ as it encourages healthier self-management and motivation, trustworthy relationships and productive work environments. 

This programme covers several exciting modules which are aimed to leverage on participants EQ which empowers them to become greater assets to their organisations.  This highly interactive and hands-on workshop is catered to add value to relationships at work, solve-problems whilst considering the organisational pulse, and achieving goals for overall personal and business success. 
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Khairul Anuar Safiullah
Date: 14 & 15 August 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essential Management & Leadership Skills Workshop By Khairul Anuar Safiullah
Middle management are the crucial links between top management and the workforce on the ground. They are also the future top management who will set the direction of an organization going forward. Hence, Middle Management should be equipped and groomed with these essential skills and be as competent as possible to effectively carry out their daily duties as well as be prepared to lead the organization in the future.

The workshop introduces the core skills needed by a manager to lead, manage, motivate and build a cohesive and results oriented team resulting in improved bottom line, lower employee turnover and an improved work culture.
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Ng Yong Hooi
Date: 14 & 15 August 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Negotiation & Influencing Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business climate, the importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become an influential communicator in order to arrive at a desirable outcome.

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Chin Siow Fong, Cerene
Date: 14 & 15 August 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Back To Basics : Business Writing Skills At Work By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Pagadala Cyril Papiah
Date: 14 & 15 August 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Sri Devi Panchacharam
Date: 16 & 17 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mastering Communication Skills with NLP By Sri Devi Panchacharam
Neuro-Linguistic Programming (NLP) is an extremely influential concept. The practitioners in the field of NLP has vouched that it has the most powerful aspects modern psychology and can be useful in almost every aspect of personal and interpersonal relationships. NLP enables improved awareness and control of oneself and helps develop better appreciation of the other person's feelings, communication and behaviour style, which creates great rapport. NLP improves understanding in all one-to-one communications and is a powerful tool of Emotional Intelligence (EQ).

A study conducted by The Star newspaper in 2010 shows that employers in Malaysia find that verbal and written communication skills (especially in English) is the top most important proficiency which is expected. More and more organisations are beginning to realise the importance of communicating well as customers are nowadays buying with their hearts. They like listening to well-spoken language and outstanding customer service and it is a fact that the business world today is all about “experience-economy”.

In today’s competitive business world, the primary differentiation between one company and another is service through well-programmed language, and that is the magnificence of Neuro Lingustic Programming (NLP). Participants who attend this workshop will be coached to become better communicators by using several effective NLP techniques. These skills, once mastered, is an effective tool which helps organisations increase the quality of customer service and creates solid professional relationships.   
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Aslini Abdullah
Date: 16 & 17 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

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Devindran A/L Raju
Date: 21 & 22 August 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Procurement Management Workshop By Devindran A/L Raju
Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision.

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts.

This course is suitable for staff of all grades that require knowledge and skills in   operation or management of procurement. . This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
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Gerald Peries A/L V. A. Peries
Date: 23 & 24 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Full Set Of Accounts/Book-Keeping Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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Chin Siow Fong, Cerene
Date: 23 & 24 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Back To Basics : English Speaking Skills At Work By Chin Siow Fong, Cerene
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Aslini Abdullah
Date: 23 & 24 August 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Difficult Customers: The Professional Way By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Pagadala Cyril Papiah
Date: 24 & 25 August 2016 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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8 Essential Human Resources Skills Workshop By Pagadala Cyril Papiah
It used to be that only HR Managers needed certain skills or competencies as only they performed HR functions and all others had to refer to them in these areas.

Now this view has changed to: ALL managers, irrespective of their rank or department perform HRM functions. It has become essential that they know the basic functions of HRM and attain competencies and skills in order to perform effectively as day-to-day managers of people. The HR Specialist acts as a resource person and provides specialist advice and services.

The workshop deals only with the narrow essential or core competencies or skills that management in every position should know in order to function effectively at department or organizational level.

The competencies and skills include writing effective job descriptions and specifications, calculating headcount numbers, interviewing, counseling, TNA, performance appraisals, taking disciplinary action and motivating employees.

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Devindran A/L Raju
Date: 7 & 8 September 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

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Khairul Anuar Safiullah
Date: 11 & 12 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Entrepreneurial Leadership Skills in A Rapidly Changing World By Khairul Anuar Safiullah
Entrepreneurial leadership core competencies involve organizing a group of people to achieve a common goal using proactive entrepreneurial behavior by optimizing risk, innovating to take advantage of opportunities, taking personal responsibility and managing change within a dynamic environment for the benefit of the organization. 

These are skills required to manage an organization with an entrepreneurial mindset that is united n its goals towards profitability, sustainability and growth.
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Tee Keng Chai, Casey
Date: 11 & 12 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Aslini Abdullah
Date: 11 & 12 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Train-The-Trainer & On-The-Job-Training (OJT) Workshop By Aslini Abdullah
To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.
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Chin Siow Fong, Cerene
Date: 13 & 14 September 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your Business Writing Skills At Work By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Sri Devi Panchacharam
Date: 13 & 14 September 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Better Grammar, Better English & Greater Success By Sri Devi Panchacharam
A study conducted by The Star newspaper in 2010 shows that employers in Malaysia find that verbal and written communication skills (especially in English) is the top most important proficiency which is expected. More and more organisations are beginning to realise the importance of communicating well in English as customers are nowadays buying with their hearts. They like listening to well-spoken language and outstanding customer service and it is a fact that the business world today is all about “experience-economy”.

Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

In today’s competitive business world, the primary differentiation between one company and another is service. Participants who attend this workshop will be coached to become use better customer service language (in English) and will also be able to appreciate the importance of good writing skills. These skills, once mastered, is an effective tool which helps organisations increase the quality of customer service and creates solid professional relationships.   
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Ng Yong Hooi
Date: 13 & 14 September 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Gerald Peries A/L V. A. Peries
Date: 18 & 19 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Financial Skills For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and ever changing business environment, it is crucial for all non-finance managers, executives & officers to develop and sharpen their financial skills.

These skills will enable them to understand and analyse financial statements, contribute effectively in pricing, planning and control decisions and make positive contributions towards effective project selection.

Acquisition of these skills would also enable these personnel to appreciate how their function fits into the overall objectives of the organisation, thus enabling them to better contribute to the organisation’s goal.

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Tee Keng Chai, Casey
Date: 18 & 19 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improving Your Assertiveness In The Workplace By Tee Keng Chai, Casey
Assertiveness is a skill regularly referred to in social and communication skills training.  Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people.

Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and, therefore, are inappropriate expressions of what such people really need to say.
 
Being assertive means knowing where the fine line is between assertion and aggression and balancing on it. It means having a strong sense of yourself and acknowledging that you deserve to get what you want. And it means standing up for yourself even in the most difficult situations.

Assertiveness can be learned and developed, and although it won't happen overnight, by practicing the techniques presented here you will slowly become more confident in expressing your needs and wants. As your assertiveness improves, so will your productivity and efficiency. Start today and begin to see how being assertive allows you to work with people to accomplish tasks, solve problems, and reach solutions.

Many people adopt a passive response because they have a strong need to be liked by others.  Such people do not regard themselves as equals because they place greater weight on the rights, wishes and feelings of others.  Being passive results in failure to communicate thoughts or feelings and results in people doing things they really do not want to do in the hope that they might please others.  This also means that they allow others to take responsibility, to lead and make decisions for them.

Some people are naturally more assertive than others. If your disposition tends more towards being either passive or aggressive, you need to work on the following skills to develop your assertiveness.
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Aslini Abdullah
Date: 18 & 19 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Mentoring, Coaching & Counselling Workshop By Aslini Abdullah

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development.

Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counselling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

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Chin Siow Fong, Cerene
Date: 20 & 21 September 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Personal & Professional Effectiveness At Work By Chin Siow Fong, Cerene
Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

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Devindran A/L Raju
Date: 21 & 22 September 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


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Tee Keng Chai, Casey
Date: 25 & 26 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essential Motivation Techniques Skills for Managers & Supervisors Workshop By Tee Keng Chai, Casey

It sounds simple, doesn’t it? But as a manager/supervisor, you know that motivating employees is one of the toughest challenges you’ve got.
Sure, you want to inspire them to heroic achievement, yet most days you’re lucky if you can just get them to get the job done at all. Plus, you’re so busy with dozens of other pressing responsibilities that you often don’t notice an employee’s performance is floundering until it’s too late and the damage is done.

Truth is, motivating employees doesn’t come easily to most managers. That’s why we’ve developed this essential workshop. Attend this workshop, and you’ll discover exactly how to encourage your team to become more self-sufficient … to bring you solutions instead of problems … to eagerly take on more responsibility … to take the initiative … and to go the extra mile. 

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Pagadala Cyril Papiah
Date: 25 & 26 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Welcome To HR Department Workshop By Pagadala Cyril Papiah
Have you been newly posted to the HR Department? Are you now also doing HR functions, in additional to your regular job? Do you supervise others? Do you feel that you need to have an overall understanding of how the various functions / units and roles in HR relate to one another and to the organization? Do you need to know what laws you need to know about and why?    
If your answer is YES to most or all of these questions, this workshop may be exactly what you looking for.

The workshop provides an overview of all areas in HR and is specially targeted at new HR personnel

As the workshop covers a wide area of HR, you will have an overview knowledge and skill of the HR function. You will learn enough to be effective and understand what it takes to be a more effective HR professional. You will not only be able to carry out the daily HR roles, but also be able to improve yourself on the job by asking the right questions of your mentors and seeking new challenges.

To help you to start off your career in HR, the workshop is facilitated by an experienced practitioner and trainer. The many case-studies, role-plays and other exercises are designed to help you achieve your career goals in HR.       
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Aslini Abdullah
Date: 25 & 26 September 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Handling Challenging Staff Workshop By Aslini Abdullah

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.


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Sri Devi Panchacharam
Date: 27 & 28 September 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Realistic Customer Service: Revitalise Your People Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


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Sri Devi Panchacharam
Date: 4 & 5 October 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Coaching for Results through NLP Workshop By Sri Devi Panchacharam
Top-notch, high-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its leaders. Gaps in the experience, knowledge, attitudes, skills, aspirations and behaviours need to be communicated by leaders to their teams and the most essential aspect of leadership is being able to coach their teams effectively.

The primary differentiation between a successful leader / manager and another is the ability to coach their teams using company well-programmed language, and that is the magnificence of Neuro Lingustic Programming (NLP). Neuro-Linguistic Programming is an extremely influential concept. The practitioners in the field of NLP has vouched that it has the most powerful aspects modern psychology and can be useful in almost every aspect of personal and interpersonal relationships and is phenomenal in building dynamic teams. NLP enables improved awareness and control of oneself and helps develop better appreciation of the other person's feelings, communication and behaviour style, which creates great rapport.

Participants who attend this workshop will be trained to become better coaches and will be able to provide sound feedback by using several effective NLP techniques. These skills, once mastered, is an effective tool which helps leaders and its organisations create solid professional relationships.
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Aslini Abdullah
Date: 4 & 5 October 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Pagadala Cyril Papiah
Date: 5 & 6 October 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Performance Management, Action For Poor Performance & Dismissal Workshop By Pagadala Cyril Papiah
Effective organizations conduct performance evaluation of their employees periodically. Sometimes this results in dissatisfaction for both employees as well as appraisers. This is because appraisers may not have the right appraisal instrument or know how to conduct an appraisal which may be perceived as fair by the employees, amongst other reasons.

This workshop addresses the main issues of designing an appropriate appraisal instrument by understanding KPIs, KRAs and the various types of appraisal methods;  how to conduct an appraisal interview, and rate performance equitably. Finally, how to reward good performers and how to handle poor performers. 
It focuses also on the importance of proper performance management and how to go about it, so that employees look forward to performance appraisals.

This workshop is targeted at all management and executive staff as input from line managers is vital for drawing up criteria for appraisal, as it is their employees who are going to be appraised.  
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Devindran A/L Raju
Date: 5 & 6 October 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Shipping Procedures, Documentation & INCOTERMS 2010 Workshop By Devindran A/L Raju


Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. In processing the export consignment, documentation may be executed in up to four contracts: the export sales contract, the contract of carriage, the contract of finance and the contract of cargo insurance. It is therefore important to understand the role of each document and its requirements in international trade.

Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.  

This workshop will provide a complete and comprehensive insight into import & export procedures. The workshop will suit both beginners and those who have more than a basic understanding of import regulations. 

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Pagadala Cyril Papiah
Date: 9 & 10 October 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Employing, Retaining & Retrenching Workshop By Pagadala Cyril Papiah
The workshop focuses on the ‘problem’ areas of developing and writing effective job descriptions and specifications, designing self-selecting job advertisements, designing simple employment tests, preparing questions for interviews, carrying out the interview, evaluating responses, and selecting the right employees in a comprehensive way. 

Retention plans are discussed.

The workshop also covers the human and legal aspects of retrenching employees
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Sri Devi Panchacharam
Date: 10 & 11 October 2017 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Chin Siow Fong, Cerene
Date: 11 & 12 October 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your Customer Service Skills Workshop By Chin Siow Fong, Cerene
One way to ensure business growth is having the people in the organization to provide quality customer service with a heart. Customer service begins with one's attitude and serving passion. By learning and putting sound service skills into daily use, the service providers could truly be successful and more professional in providing excellent service in the course of customer interactions. Customer service done right indeed enhances any business successes especially in the hypercompetitive markets.

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Aslini Abdullah
Date: 11 & 12 October 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Essential Skills For Effective Managers/Supervisors Workshop By Aslini Abdullah

Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

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Gerald Peries A/L V. A. Peries
Date: 11 & 12 October 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Accounting Skills For Accounts Clerks & Assistants Including GST Entries Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

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Sri Devi Panchacharam
Date: 12 & 13 October 2017 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Professional Etiquette & Grooming Workshop By Sri Devi Panchacharam

Etiquette comes from a Latin word, which means “to attach” and that is exactly the objective of this training programme: to get people; clients, colleagues, employers alike, attached to your highly professional and exceptional work behaviour. This two-day intensive programme will cover many crucial aspects of business etiquette, chiefly the fundamental knowledge of business etiquette, the power of professional image, the impact of communication, interpersonal skills and the art of meal meetings.

It is true that professional business etiquette will not be able to make up for technical knowledge and expertise of a job, but it weights just the same in terms of importance. It may seem unjust, but we ARE judged based on our appearance. The good news is, this is an area which we can take charge of and groom to perfection, resulting in positive career outcomes. Excellent etiquette boosts one’s confidence whilst enhancing the corporate brand. When it comes to sealing a deal, professional etiquette can very well be the differentiating factor between success and failure. This course focuses on real-world scenarios and is packed with hands-on learning activities to reinforce learning points and improve the levels of professionalism of all participants.

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Ng Yong Hooi
Date: 16 & 17 October 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line.

This workshop aims to help participants understand how perception affects communication success and to acquire powerful interpersonal communication tools and principles to manage workplace diversities and maximize all business interactions.

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Khairul Anuar Safiullah
Date: 16 & 17 October 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Action + Commitment = Results (ACR) : Bringing Out The Best of You and I By Khairul Anuar Safiullah
Action + Commitment = Results (ACR)

This Neuro Linguistic Programming based course is focused on recharging the mindset and attitudes of the participants through experiential learning. 
Often, work pressure and the need to achieve goals and objectives at the workplace puts second the realization on why and how the things we do are important.  We lose the joy and higher purpose of self-development, camaraderie and team spirit.

In this 2 days workshop, participants focus on rebuilding their characters by revisiting the long-lost passion in what they do through a series of lectures, games, videos and group works. These experiential learning methods builds on the self-rediscovery and self-realization by the participants.

The process extends not only to personal developments but also in bringing out the best in others to create a meaningful work relationship based on trust, credibility and rapport, building a solid base for teamwork and collaboration.
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Chin Siow Fong, Cerene
Date: 23 & 24 October 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

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Aslini Abdullah
Date: 25 & 26 October 2017 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

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Aslini Abdullah
Date: 30 & 31 October 2017 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
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