Organizations need employees to achieve organization’s goals. To be effective they need to be motivated with the right Human Resources Management (HRM) Systems. This workshop seeks to empower the manager with the necessary knowledge and skills to do just that .

The workshop focuses on the core aspects of HRM functions in an organization.

The core topics covered are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; grievances, discipline, termination.

Individuals often fail in negotiations because they have had no foundation in negotiation skills.

We are negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or even family members, the success of our outcomes depends entirely on our understanding of the negotiation and communication process. When engaged in negotiations where your skill as a negotiator may prevent losses, increase gains or enhance circumstances for you or your organisation, it is imperative that you invest in your capability to:

- Prepare effectively
- Understand the needs & interests of all parties involved
- Conclude better agreements through creativity
- Identify potential barriers or hindrances to the engagement
- Adopt a collaborative approach to ensuring trust, rapport and long term gains

There is also a growing awareness that conflict at all levels in society is not always best resolved through force and coercion. What is needed is an increased ability on the part of leaders to develop successful outcomes through influence and persuasion rather than coercion and heavy-handed tactics. In addition, more than ever before, individuals need to be able to influence others on a 360-degree basis rather than just those individuals who report to them. This programme will equip participants with vital skills to help in those processes. The course material is based on sound psychological approaches to negotiation, which include an understanding of personality, motivation and intelligence. The more practical approaches of NLP, transactional analysis and the development of rapport skills are also covered.

Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using “presentable” English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

This program provides valuable information and understanding regarding conflict management at work. During many conflict at office, the action taken to resolve it might be spontaneous or directed. However, we can manage conflict in a systematic manner, so it will contribute positively towards organizational growth. Participants will also learn how to manage conflict based on facts rather than emotions.

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

Mentoring is a process in which a more skilled or more experienced person, serving as a role model, teaches, sponsors, encourages, counsels and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and/or personal development. Mentoring functions are carried out within the context of an ongoing, supportive relationship between the mentor and mentee.

Counseling and coaching are skills that can be learned through persistence and patience. If you have a sincere desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient in these areas.

The rewards from improving your counseling and coaching skills are many. In our professional life, we can use these skills to create optimal working conditions which include: proper orientation and training for employees, establishing clear responsibilities and standards, providing appropriate guidance and support during times of transition and insuring increased motivation and productivity through effective feedback.

This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

Business operation require problems to be solve using creative thinking process. To improve individual’s problem-solving and decision-making skills by using various models that are introduced.

To develop managers or supervisors in Train-The-Trainer skills in order for them to develop and train dynamically and effectively through different techniques using appropriate visual aid as well as the right motivational techniques.

Being effective at work is the fundamental responsibility of every employee. Professional effectiveness is often linked to personal essence such as self-image, positive mindsets, confidence and constructive interpersonal relationships and etc. This program takes the participants through some level of inner power rediscovery and shows them the essential skills to enhance job performance and team cooperation.

This comprehensive workshop helps Executives complement their practical systems thinking with a thorough understanding of effective people skills using NLP (Neuro-Linguistic Programming). A few of the many important topics covered in the Group Dynamics for Executives Workshop include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for on-going personal development.

Understand the science of working in a team, discover the dynamic forces at work and learn how to best channel these forces to work for you instead of against you at the workplace.

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.

Most managers think they are good at interviewing. But it is not easy to do well. Researchers have shown, over and over again, that interviewers fail in their task because they make up their minds too early, fail to collect all the relevant information or don’t evaluate systematically what has emerged from the interview.

Furthermore, interviewers rarely get evidence that any of their rejected candidates would have been a better choice. So- unless the person they do appoint turns out to be obviously incompetent-they are rarely prompted even to reflect on their mistakes.

Nevertheless, interviews continue to be the most common method of selecting new staff. So it is worth thinking about how to avoid the major pitfalls.

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees’ salary and contribute together with employers’ contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees’ salary for income tax. Failure to follow the laws correctly may result in heavy penalties

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

Being a successful leader requires not only business knowledge, but also interpersonal and management skills. This course will teach you how to handle the challenges you face in your role as a manager and a leader in a team.

Discover the difference between leadership and management and what you can do to become a better leader. Understand your role in team communication and what you can do to ensure fewer misunderstandings. By applying NLP, the latest and proven scientific communication tool, you will be able to understand how to effectively communicate, deal with conflict and difficult people, and motivate and create a positive team atmosphere.

In this class, you'll learn how to build, motivate, and maintain an effective, high-performing team. Make the most of your employees' skills and abilities by delegating appropriately and avoiding micromanaging. Learn how to link feedback, coaching, performance management, and progressive discipline to ensure top performance and to deal effectively with underperformers. Also, learn how to manage time, set priorities for you and your team, and negotiate those priorities with your boss.

How would you feel if the people you are communicating with (be it customers, colleagues or even family members) will listen, understand and do what you say? How much better will the world we live in be for us? Too good to be true? Learn proven easy-to-use scientific approaches to realize your communication and interpersonal skills.

Being able to communicate effectively is an important asset. It can create superb rapport with colleagues and customers alike, increase sales and help you achieve and contribute towards your success and progression as well as theirs. So, why wouldn’t you want to be a better communicator?

This workshop incorporates tools and ideas used in Neuro-Linguistic Programming (NLP) that makes a real difference by enhancing and developing your communication and interpersonal skills to achieve significant results. By understanding how to use all your senses, using different styles and levels of language patterns and re-writing your thinking process you can achieve the things you want to at the workplace.

Will your managers be ready for the new responsibilities, competition and challenges of the 21st century? Will your managers earn the respect of those under their supervision? Will those who promoted the managers be pleased with their performance? The answers lie in how the managers go about motivating, leading and building relationship with those they supervise.  

Today’s managers are required to create a positive working climate, make quality decisions, demonstrate effective skills in handling a wide variety of human problems, manage time, set priorities, mould employees from different cultures into a team and show excellent leadership in their managerial style.  

Common sense will help your managers somewhat in becoming good managers. However, to make a really successful manager, one needs the kind of knowledge and skills that Sun Tzu’s Art of War provides.  

Sun Tzu’s Art of War offers the most comprehensive and effective way to manage a team in the Malaysian environment. The leadership and management principles of Sun Tzu’s Art of War are well received by the world.  

Sun Tzu’s Art of War is the oldest and most well known military manual in the world. Politicians, military experts and businessmen throughout history have all regarded Sun Tzu’s Art of War as an important source of wisdom and their secret weapon for victory  

Today, we have witnessed how the application of Sun Tzu’s principles have expanded beyond the battlefield into everyday life. Its influence is felt not only in military and state administration, but also in business, public relations, sales, marketing, corporate strategies, diplomacy and even sports.  

Thus, we can see how flexible Sun Tzu’s strategizing principles can be applied, making it a useful resource for anyone desiring to meet any challenge.

On-going sales of your products and services are critical to business profitability. This calls for a consistent and integrated marketing communications of your brand to your target market.

Who buys your products? Do you know your market segments? Do you have insights into your consumers’ usage, attitudes, habits and behaviour? When you have all this information in hand, how do you communicate with them effectively to meet your marketing objectives?

Learning how to influence your consumers, through the various marketing communication touch-point, to choose your brand is crucial to a more power-packed performance for your brands, products and services.

People who learn to write well are increasing their value to the company, helping to create and enhance the company’s corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

This workshop will enable executives to identify core competencies that enables them to become peak performers at work. It also helps them understand the true concepts of performance evaluation and how they can play an effective role to contribute positively towards organizational growth.

A high performance manager is one who is both effective and efficient in getting things done with and through others. It is essential that a combination of competencies such as personal competence, Interpersonal Competence and work competence entails both effectiveness in goal attainment and efficiency in resource utilization.

As such the core competencies under the personal competence cluster are achievement orientation, high self- esteem, integrity assertiveness and self-objectivity.

Interpersonal competence is the ability to communicate effectively with, understand, and motivate people towards attaining organizational goals. The key interpersonal skills are being inspiring, good communication skills, developing others/ supportive, fostering teamwork, getting along well with people and managing conflict constructively, and networking.

As for work competence it is an integral cluster of superior performance. To produce quality products and service which facilitate the attainment of organisational goals, managers need to have particular work-related competencies. They should be technically competent; capable of establishing goals; formulating action plans; allocating resources optimally; and making logical and timely decisions. The crucial work-related competencies are technical expertise, planning and organizing skills, problem-solving and decision-making skills.

Finally to attain peak performance at the workplace, managers must learn how to do the right things right with and through other people.

To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

The Employment Act and Regulations 1955 forms the basis of employment contracts between employer and employee. It details the rights and responsibilities of both employer and employee.

The Employment Act is different from other laws. Although there are many provisions laid out in a straight forward manner, it does not allow the employer to take a purely legal approach in following the Employment Act.

This ‘humane’ law has to satisfy certain conditions before the legal approach can be taken Wrong or inequitable or ‘inhumane’ administration of the contract or Employment Act by ‘people managers’ leads to conflicts in an organization. Knowing the Employment Act 1955 prevents such conflicts.

The workshop is not only for HR professionals but also for all managers who supervise employees as the non-HR Managers counter problems first on a daily basis and sometimes the HR professional may not be readily available at that time.

This is a very detailed and comprehensive workshop. It is delivered in a straight forward, easy-to-understand and down-to-earth manner, cutting down on legal jargon wherever possible, which will also appeal to the non-legal mind. It is interpreted in practical terms and many practical workshops are conducted for ease of understanding.

" DO YOUR BEST!!!....BE THE BEST!!! "

Many companies have fantastic products, a great team of people, and provide excellent customer service – and yet competitors seem to always have the upper hand. Sounds familiar?

The fact is this: Everyone in your business, who has anything to do with your customers, needs to know how to sell. If they don't have the right Marketing & Selling Skills, you’re throwing cash out of the window.

What’s the point in spending another penny on brochures, advertising and websites if your team doesn’t know how to get people to buy?

If you want to stop losing sales to competition then you've got to sharpen your professional selling skills, and make sure your people demonstrate positive selling skills behaviors – all the time. It’s one thing to provide knowledge, and enhance selling skills levels – but without the right attitudes and beliefs supporting these, it’s unlikely that results will last.

This is where your course leader ,Mr Casey Tee’s The Psychology of Selling make the differences that count. As well as professional selling skills and knowledge sets, we also focus on the beliefs, behaviors and motivations needed for success.

One way to ensure business growth is having the people in the organization to provide quality customer service with a heart. Customer service begins with one's attitude and serving passion. By learning and putting sound service skills into daily use, the service providers could truly be successful and more professional in providing excellent service in the course of customer interactions. Customer service done right indeed enhances any business successes especially in the hypercompetitive markets.

Key Performance Indicator (KPI) is a very important management tool to corporate managers. It helps to set clear expectation of the management, and also direct the focus of every employee to put their efforts to achieve what the management expects. To define KPI, we have to first define the Key Results Areas (KRA) via the Business Strategic Issues. This would assist us to align our focus to strategically achieve our business bottom line. If we could cascade down these KPIs to every single employee, they would be more productive, and strategic in every of their single contribution!