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Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Aslini Abdullah
Date: 20 & 21 August 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

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Devindran A/L Raju
Date: 21 & 22 August 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Melia Kuala Lumpur (Across From Berjaya Times Square)
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Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju
A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. 

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts. 

This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
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Aslini Abdullah
Date: 27 & 28 August 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Managing Complaints: The Professional Way Workshop By Aslini Abdullah
Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

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Sri Devi Panchacharam
Date: 29 & 30 August 2019 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Multi-Tasking Skills for Managing Daily Work Challenges By Sri Devi Panchacharam
It is an unavoidable fact that, at various stages in our lives, we will find ourselves in the stressful situation of having too much to do in too little time. The one thing which tends to happen when we have work overload is that we neglect to manage our time properly.  Real life takes over and we no longer ‘have time’ to manage our time!  Yet it is at times like this that excellent multi-tasking skills are needed the most.

Multi-tasking are crucial elements required by everyone in their business and personal life. Having said that, great care and emphasis needs to be placed on selecting the right tasks to multitask. One needs to be aware that some tasks require complete and utmost concentration. Without planning your time and prioritising what is important to you, it is impossible to identify which activities that are most productive and which activities can be multitasked. Where we are not focused on the elements that make us effective, we can begin to waste time and energy on the myriad of mundane tasks that tend to appear and this can lead to stress and anxiety. This is where the multi-tasking skills come in handy: to complete routine tasks during our down time in the most efficient manner possible.

It is really important to understand where you are spending most of your time and if you acknowledge that time is being wasted or you are spending time on less productive things, think of methods to overcome this. Prioritising your tasks in accordance with the techniques discussed in this training is the first step in planning your time. This training course will provide you with an awareness of the areas that you can improve in your day to day planning, as well as giving you some tips on practical multitasking strategies for dealing with popular time management issues.
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Chin Siow Fong, Cerene
Date: 4 & 5 September 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Excellent Customer Service Skills Workshop By Chin Siow Fong, Cerene
One way to ensure business growth is having the people in the organization to provide quality customer service with a heart. Customer service begins with one's attitude and serving passion. By learning and putting sound service skills into daily use, the service providers could truly be successful and more professional in providing excellent service in the course of customer interactions. Customer service done right indeed enhances any business successes especially in the hypercompetitive markets.

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Ng Yong Hooi
Date: 4 & 5 September 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Timeless Time Management Strategies Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Gerald Peries A/L V. A. Peries
Date: 5 & 6 September 2019 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Accounts Receivable Management Workshop By Gerald Peries A/L V. A. Peries
While sales are important to companies, it is more important that credit sales are collected on a timely basis with minimal bad debt losses but managing accounts receivable has never been an easy job. This workshop will show participants the important functions of Accounts Receivable Management, define and implement a credit policy, understand and interpret the fundamentalinformation presented in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
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Aslini Abdullah
Date: 11 & 12 September 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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"I Want Service NOW. I Am Your Customer!" (Customer Service Skills) By Aslini Abdullah
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally.

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Devindran A/L Raju
Date: 11 & 12 September 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Bengkel Pengurusan Operasi Gudang & Stor Latihan By Devindran A/L Raju
Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.

Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.

Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir,  hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi.
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Ng Yong Hooi
Date: 11 & 12 September 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Delivering Self-Leadership Initiatives Workshop By Ng Yong Hooi

Leadership is a lifelong journey that begins with self-awareness while looking into developing personal and interpersonal leadership initiatives of individuals.


Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that will hone their leadership qualities and propel them towards the achievement of personal, interpersonal and organizational excellence.

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Aslini Abdullah
Date: 18 & 19 September 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Working Smarter To Increase Your Productivity At Work By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

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Sri Devi Panchacharam
Date: 19 & 20 September 2019 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Embracing the Coaching Culture in Leadership By Sri Devi Panchacharam
Top-notch, high-performing and contemporary organisations in Malaysia and worldwide know that a company is only as good as its leaders. Organisations go through various stages of change, and such change and development in terms of skills and knowledge is also expected from their leaders and mentors. Gaps in the experience, knowledge, attitudes, skills, aspirations and behaviours create a need of outstanding leadership skills in companies these days.

Employees will not likely stretch to their full potential without dedicated mentors that inspire, energise and facilitate them to reach greater heights. Unlike conventional training, the focus of this programme is on developing mentoring skill sets, and not purely on the theoretical aspects of the subject. In today’s corporate world, the primary differentiation between an average mentor and an excellent mentor is leadership through well-programmed language, and that is the magnificence of Mentoring with Neuro Lingustic Programming (NLP). Participants who attend this workshop will be coached to become better mentors by using several effective NLP techniques. These skills, once mastered, is an effective tool which helps organisations increase the quality of leaders and creates solid professional relationships.
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Pagadala Cyril Papiah
Date: 23 & 24 September 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Essential Human Resources (HR) Laws For Manager & Executive Workshop By Pagadala Cyril Papiah
This workshop introduces the participants to the following employment laws: 
   
(1)The Employment Act 1955 and the Labour Ordinances (Sabah 2004) (Sarawak 2005)  which form the basis of employment contracts. They provide the minimum benefits that must be provided to certain categories of employees.  

(2) The EPF Act 1991 which is a compulsory national retirement scheme for employees. 

(3) The SOCSO Act 1969 which is a compulsory national insurance scheme for Malaysian employees against employment injury and invalidity. 

(4) THE EIS Scheme (2018) which is compulsory scheme for retrenched employees. 

(5) The latest Minimum Wages Order which specifies the minimum wages that should be paid in West and East Malaysia. 
 
(6) The Minimum Retirement Age Act 2012 which relates to age of retirement for all employees and related issues.  

(7) The Trade Unions Act 1959 which deals with the formation of trade unions in the organisation. 

(8) The Industrial Relations Act 1967 which deals with trade union relations and termination of employees from employment.
 
(9) The Employment of Part-timers Order 2010 which provides rights and benefits to part-timers including OT.  

(10) (Overview) The Occupational Safety and Health Act 1990 which deals with safety and health preventive measures and requirement for Safety and Health Officers and safety committees.   


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Aslini Abdullah
Date: 24 & 25 September 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Turning Difficult Customers Into Great Supportive Customers Workshop By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Khairul Anuar Safiullah
Date: 1 & 2 October 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Action + Commitment = Results (ACR) : Bringing Out The Best of You By Khairul Anuar Safiullah
Action + Commitment = Results (ACR)

This Neuro Linguistic Programming based course is focused on recharging the mindset and attitudes of the participants through experiential learning. 
Often, work pressure and the need to achieve goals and objectives at the workplace puts second the realization on why and how the things we do are important.  We lose the joy and higher purpose of self-development, camaraderie and team spirit.

In this 2 days workshop, participants focus on rebuilding their characters by revisiting the long-lost passion in what they do through a series of lectures, games, videos and group works. These experiential learning methods builds on the self-rediscovery and self-realization by the participants.

The process extends not only to personal developments but also in bringing out the best in others to create a meaningful work relationship based on trust, credibility and rapport, building a solid base for teamwork and collaboration.
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Tee Keng Chai, Casey
Date: 7 & 8 October 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Management & Leadership Skills for Supervisors & Managers Workshop By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

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Aslini Abdullah
Date: 8 & 9 October 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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SIX-STEP Cycle To Nurture Effective Employees Workshop By Aslini Abdullah
Much of our success as a manager or supervisor will depend on the quality of the people whose work you are responsible. It is true that most of us inherit a ready-made team when we first take on a managerial role, sooner or later vacancies arise and you get the chance to appoint people of your own choosing. Besides which, you can expect to influence the morale and productivity of your team by the way you set about understanding their strengths and weaknesses, developing their competences, improving people’s jobs, counseling them, appraising their work, encouraging their efforts, ensuring equal opportunities and where necessary applying disciplinary procedures.
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Chin Siow Fong, Cerene
Date: 8 & 9 October 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

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Pagadala Cyril Papiah
Date: 9 & 10 October 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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The Employment Act 1955, SOCSO Act 1969 & EPF Act 1991 Workshop (latest amendments) By Pagadala Cyril Papiah

The Employment Act 1955, EPF Act, SOCSO ACT are among the main laws governing employees
   
The Employment Act 1955 forms the basis of employment contracts between employer and certain categories of mostly non-management employees. It also serves as a guideline for employees who are not protected under the EA. The EA provides minimum benefits that must be provided to employees. The new amendments also cover some employees who were previously not protected under the EA 

The EPF Act 1991 is a retirement scheme for employees and has a lot of rules regarding contributions and withdrawal

The SOCSO Act 1969 is an insurance scheme for Malaysian employees for employment injury or invalidity. Both employer and employee are required by law to contribute to EPF and SOCSO

The Minimum Wages Order (2013) specifies the minimum wages that should be paid in West and East Malaysia  

For the first time ever the Malaysia government has introduced the Minimum Retirement Age Order (2013)

Part-timers are now also protected under the law. They are entitled to certain benefits including OT   
 
The workshop covers all the relevant aspects of the EA, EPF and SOCSO Acts ie duties and liabilities of employers, the benefits and conditions for benefits and procedures for making claims. It also covers the Minimum Wages Order, The Minimum Retirement Age Order, and Part-timers (Employment) Order.     

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Devindran A/L Raju
Date: 9 & 10 October 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Pembentukan Penyelia Yang Berkualiti Latihan By Devindran A/L Raju
Penyelia merupakan aset penting untuk sebarang perniagaan, terutamanya syarikat besar, dan industri. Beberapa kemahiran penyeliaan teras diperlukan untuk menjadi seorang penyelia yang lebih baik. Penyelia memimpin pasukan, mengurus tugas, menyelesaikan masalah, membuat laporan dan banyak lagi. Salah satu tonggak pertumbuhan dalam perniagaan adalah untuk mempunyai kepimpinan yang baik dan kemahiran pengawasan terhadap pekerja dan ahli pasukan. 

Oleh itu, amat penting bagi penyelia untuk dilengkapi dengan pengetahuan dan kemahiran yang diperlukan dalam kepimpinan, pengurusan dan penyeliaan agar mereka dapat menjalankan tugas dan tanggungjawab mereka dengan lebih berkesan dan berjaya. Kursus penyeliaan ini meliputi bidang penting yang diperlukan oleh penyelia. Melalui latihan, kajian kes, contoh praktikal dan garis panduan yang jelas, kursus ini akan membangunkan kemahiran dan pengetahuan yang diperlukan untuk mencapai hasil melalui penyeliaan kakitangan yang berkesan.
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Pagadala Cyril Papiah
Date: 14 & 15 October 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Drawing Up Your Salary Structures & Benefits Plan Workshop By Pagadala Cyril Papiah
What Do Employees Look for in an Organisation?

One of the main attractions for an employee in any organization is a good salary and benefits plan 

They specifically look for:
• A salary structure that reflects both fairness in relation to their work and to others in the organization
• A salary structure that provides salary increases over time and on merit so that they can grow with the company as they continue to contribute more
• A minimum salary and benefits plan according to the law 
• A salary structure and benefits plan that is comparable to what other employers provide so as to remain in the organisation    

How Does This Workshop Help?
• It shows you how to use the job evaluation methods to arrive at an equitable salary structure
• It informs you of the minimum legal standards of salary and benefits
• It shows you how to compare salaries with the market
• It discusses the benefits in the market    

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Tee Keng Chai, Casey
Date: 14 & 15 October 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
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Gerald Peries A/L V. A. Peries
Date: 14 & 15 October 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Full Set Of Accounts Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

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Aslini Abdullah
Date: 15 & 16 October 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

 Register Now Find Out More 
Devindran A/L Raju
Date: 16 & 17 October 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Fundamental of Warehouse/Store Operations & Safety Workshop By Devindran A/L Raju
Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Warehouses as an industrial facility evoke the image of a simple operation moving materials around with forklifts, powered hand jacks, conveyors or by hand. As a result, when safety or security fails, warehouse losses can be tremendous varying from liability on stock and penalties to law suits by injured employees and even facility shut-down and business closures. The Warehousing Safety and Security covers in detail the different aspects and requirements of safety and security in the warehouse.

By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and safety. The course will suit both beginners and those who have basic understanding on warehouse/store operation & safety.
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Ng Yong Hooi
Date: 16 & 17 October 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Understanding Business/Service Excellence & Complaint Handling Workshop By Ng Yong Hooi

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

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Tee Keng Chai, Casey
Date: 21 & 22 October 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
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Chin Siow Fong, Cerene
Date: 21 & 22 October 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Effective English Speaking Skills At Work By Chin Siow Fong, Cerene
Being able to speak better English enhances personal worth. It adds merits to a person’s versatility and could open avenues for career advancement. This workshop helps shift the participants’ paradigms towards English learning and shows them the essential language skills for better performance.

The workshop aims to enhance the level of English used by non-native English speaking employees as well as their general English proficiency. The learning results can be reflected in improved customer service and care given by these employees.

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Aslini Abdullah
Date: 22 & 23 October 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Essential Skills For Effective Managers/Supervisors Workshop By Aslini Abdullah
Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

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Pagadala Cyril Papiah
Date: 23 & 24 October 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Human Resources (HR) Policies & The Employee Handbook Under Malaysia Law & Practice Workshop By Pagadala Cyril Papiah

HR Policies are the organisation’s top management philosophy and general guidelines as to aims, objectives, responsibilities and accountabilities regarding the organisation’s prerogatives and its employees’ entitlements and benefits at all levels.

The Employee Handbook on the other hand contains the specific terms and conditions of employment. This handbook forms the bulk of the employment contract.      
 
These documents are fundamental to every organization even though the content and standards may vary widely according to differing needs. 

This workshop shows what factors need to be taken into account in drawing up HR Policies and the Employee Handbook. It also discusses related legal and human issues and gives an insight into market trends in HR policies and employee benefits.

As it is strategic in nature, this workshop will appeal to HR Policy decision makers and those responsible for drafting them.   

A well developed written HR Policies Manual would provide clear guidelines for management decisions, while a clearly written Employee Handbook would provide transparency for better communication and employee relations. 

Participants will receive a clearly written sample of the HR Policies Manual and the Employee Handbook which can be easily customised for different organizations.       

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Ng Yong Hooi
Date: 23 & 24 October 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

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Sri Devi Panchacharam
Date: 24 & 25 October 2019 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Creative Thinking, Problem Solving & Decision Making Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

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Khairul Anuar Safiullah
Date: 4 & 5 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Essential Management & Leadership Skills Workshop By Khairul Anuar Safiullah
Middle management are the crucial links between top management and the workforce on the ground. They are also the future top management who will set the direction of an organization going forward. Hence, Middle Management should be equipped and groomed with these essential skills and be as competent as possible to effectively carry out their daily duties as well as be prepared to lead the organization in the future.

The workshop introduces the core skills needed by a manager to lead, manage, motivate and build a cohesive and results oriented team resulting in improved bottom line, lower employee turnover and an improved work culture.
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Pagadala Cyril Papiah
Date: 4 & 5 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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HR Management & Malaysian Labour Laws For HR & NON HR Practitioners By Pagadala Cyril Papiah
Organizations need employees to achieve organisation’s goals. To be effective employees need to be motivated with the right HR management systems within the law. All management practitioners are involved in this including HR and Non-HR.
  
This workshop focuses on the core aspects of HRM functions in an organization; the essentials of the Employment Act 1955 which provides certain benefits for employees and places some restrictions on employer and employee; and Industrial Relations Act 1967 which deals with disciplinary action.

At the end of the workshop, participants will have a holistic understanding of managing employees.  
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Aslini Abdullah
Date: 5 & 6 November 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Administrative & Clerical Skills Development Towards Productivity By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude. Equip your staffs with the essential skills needed to manage daily task with enthusiasm and interest.

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Ng Yong Hooi
Date: 6 & 7 November 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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The NON-Negotiable Negotiation Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business environment. The importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become a conscious communicator in order to arrive at a suitable outcome.

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Devindran A/L Raju
Date: 11 & 12 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

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Tee Keng Chai, Casey
Date: 11 & 12 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
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Aslini Abdullah
Date: 12 & 13 November 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Improve Office Filing & Record Management Workshop By Aslini Abdullah
Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

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Gerald Peries A/L V. A. Peries
Date: 12 & 13 November 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Enhancing Accounting Skills Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable accounting staff to understand and appreciate the steps performed in the accounting process and their contribution to management decision making.

In today’s computerised accounting world, accounting staff may perform very specific duties as part of the accounting process.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, etc.  As a result, they are often very focused in their respective areas of work that they may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  Knowledge in these other areas of accounting will enable the staff to contribute more effectively to the organisation.

The accounting staff should also be aware of the types of decision made by management like performance evaluation, budgeting and managing working capital.

An understanding of these management decisions would enable them to appreciate how their functions and information they provide fits into the overall objectives of the organisation.

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Devindran A/L Raju
Date: 18 & 19 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


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Aslini Abdullah
Date: 19 & 20 November 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
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Sri Devi Panchacharam
Date: 20 & 21 November 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Managing Interactions & Relationships Workshop By Sri Devi Panchacharam
Communication is power. Empowering communication is leadership. Inspiring communication is teamwork.  In whichever position we are in life, having the ability to communicate positively is the foundation of success. In an organisation, influence is pivotal for productive teamwork. It is about bringing the response that we desire from others and expanding our influence into the psychology of what really prompts people to say yes or no. 

It begins with understanding the basic model of communication in a human mind and then learning the communication style of a person that can actually help one clearly to help predict their states and actions. In creating a powerful influence, it is significant to build strong rapport.

This workshop will offer participants a step by step guide on communication which involves changing the way we speak on a day to day basis to sound empowering, executing powerful discussions and handling objections. There are numerous strategies that one can use to cultivate these characteristics which will be emphasized in this highly interactive workshop.


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Pagadala Cyril Papiah
Date: 25 & 26 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Competency Based Interviewing And Selection Skills Workshop By Pagadala Cyril Papiah
Interviewing and selecting the right employee is the right of every manager, executive and supervisor as they are the only ‘users’ of the employee. 
They have to ensure that the selected employee has the right demonstrated skills through learning and experience and also the right attitude towards the user department’s stakeholders in order to carry out their duties effectively. 
While no interview and selection method or technique can absolutely guarantee getting the perfect candidate, interviewers will nevertheless have to try their best.The best approach to ‘try their best’ is to have a methodical way of doing it

The workshop focuses on the core areas of interviewing and selection in a comprehensive way. It covers the system of designing and asking structured questions, and evaluating responses in an objective way. It also contains an overview of the various types of selection tests that can be applied to candidates in a simple way.  

The workshop gives participants a broader aspect of the interviewing and selection function so as to develop flexibility in designing questions and making decisions. 

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Sri Devi Panchacharam
Date: 25 & 26 November 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Get Out Of The Box & Think Creatively Workshop By Sri Devi Panchacharam

In our complex and fast changing world where the focus is always on how business and its processes can be improved. It is not uncommon to see changes made for the better almost on a monthly basis in certain organizations. Executives and leaders are expected to think on their feet, and emerge with brilliant ideas as and when required, which might be a challenge to most. “Off-the-shelf” or standard thinking is just not enough! To survive the cut-throat corporate world, creativity and differentiation is the key to find innovative solutions to difficult problems and make decisions in an environment in which there are lots of unknowns.

How many of us have said “I am not the creative kind…”, especially when faced with tasks that require a degree of creativity. The fact of the matter is, creativity, in the business world at least, can be honed with awareness, knowledge and practice. It is a skill which can be learnt- at any age. Once you’ve learnt the pre-requisites and understand how it applies to you, the next step would be to organise the thinking methodically, and then move on to the action phase. And this is precisely what this programme is going to help you do, and it will be a lesson learnt for life.

 Register Now Find Out More 
Aslini Abdullah
Date: 26 & 27 November 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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How Administrator Manage The Office Professionally Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
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Tee Keng Chai, Casey
Date: 28 & 29 November 2019 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Enhancing Motivation Techniques Skills At Work By Tee Keng Chai, Casey

It sounds simple, doesn’t it? But as a manager/supervisor, you know that motivating employees is one of the toughest challenges you’ve got.
Sure, you want to inspire them to heroic achievement, yet most days you’re lucky if you can just get them to get the job done at all. Plus, you’re so busy with dozens of other pressing responsibilities that you often don’t notice an employee’s performance is floundering until it’s too late and the damage is done.

Truth is, motivating employees doesn’t come easily to most managers. That’s why we’ve developed this essential workshop, Highly Effective Motivation Techniques. Attend this workshop, and you’ll discover exactly how to encourage your team to become more self-sufficient … to bring you solutions instead of problems … to eagerly take on more responsibility … to take the initiative … and to go the extra mile. 

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Pagadala Cyril Papiah
Date: 2 & 3 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Payroll According to Malaysia Laws + Final Tax Workshop By Pagadala Cyril Papiah

The main reason why employees work is because of wages. Employees expect employers to pay wages according to the agreed terms in the contract of employment.

On the other hand Malaysian laws also state how pay should be paid and the benefits that should be provided either in cash or in kind. Laws also require that employers deduct employees' salary and contribute together with employers' contribution to SOCSO and the EPF. Further the laws also require employers to deduct employees? salary for income tax. Failure to follow the laws correctly may result in heavy penalties.

The workshop looks at the various benefits in kind or cash that should be paid to employees as well as making the necessary deductions and contributions for SOCSO, EPF and income tax

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Tee Keng Chai, Casey
Date: 2 & 3 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Enhancing Analytical Skills At Work By Tee Keng Chai, Casey

What is Analytical Skills ? Analytical Skills is :1.The ability to apply logical thinking to the gathering and analyzing of information .2.The ability to visualize, articulate, and solve problems and concepts .3.The ability to make decisions that make sense based on available information.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn analytical skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced analyst, the Analytical Skills workshop is designed to enable you to develop the critical core abilities essential to success. Learn how to manage all aspects of completing analytical work assignments using effective strategies and approved work formats in order to meet organizational missions, management visions, and customer expectations.

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Aslini Abdullah
Date: 3 & 4 December 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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SUPER-Administrator: Managing Workload (Office Administration Skills) By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.

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Ng Yong Hooi
Date: 4 & 5 December 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Time Concept, Self-Organization & Getting More Done In Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

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Devindran A/L Raju
Date: 9 & 10 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Mastering INCOTERMS 2010 Workshop By Devindran A/L Raju
International Commercial Terms (Incoterms) are a set of international rules for the interpretation of the most commonly used trade terms in foreign trade. They are "Terms of Sale" which define the obligations, risks, and costs of the seller and buyer for delivery. They are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. Incoterms rules have been known and respected worldwide for more than 70 years as the rules of the International Chamber of Commerce (“ICC”), which reflect international trade practice of exporters and importers.  

Incoterms rules are applied and understood by traders, contract drafters as well as by courts and arbitrators in a uniform way.  Since Incoterms define the obligations of the seller and the buyer regarding delivery, transfer of risk, loading of the goods, export or import clearance, conclusion of transport contracts, Incoterms rules are an essential tool in the negotiation of international contracts. 

The choice of an Incoterms has a direct impact on the allocation of cost and risk. The course will suit both beginners and those who have more than a basic understanding of Incoterms 2010.

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Pagadala Cyril Papiah
Date: 9 & 10 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Essential Skills For Human Resources (HR) Administrator Workshop By Pagadala Cyril Papiah

An HR Administrator is a powerful employee.

He keeps records and communicates with employees and others on a daily basis. He is in touch with all employees and employees in turn seek him out. Higher level management also rely on him for the necessary data for decision making and trust him to keep all records and communicate well with the other employees 

Without the services of a powerful and professional HR Administrator, many decisions and policies of the company cannot be executed effectively.


This workshop seeks to sharpen the participant’s administrative skills in HR by being well  organized to be efficient and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact.

To be even more powerful, participants are exposed to the legal aspects of HR administration  under the Employment Act 1957, Labour Ordinances of Sabah 2004 & Sarawak 2005,  The EPF Act 1991 and the SOCSO Act 1967

In this process it seeks to empower the HR Administrator so that he can go about his work with confidence and independence 

This unique workshop is a combination of office administration skills, HR operational skills, soft skills, personal organising and time management skills, and legal skills which makes for a holistic powerful and professional HR administrator.

Participants will also receive samples of the various HR letters and other documentation.          

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Tee Keng Chai, Casey
Date: 9 & 10 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

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Khairul Anuar Safiullah
Date: 16 & 17 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Effective Communications and Engagement Using NLP Workshop By Khairul Anuar Safiullah
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This workshop develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.

The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

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Devindran A/L Raju
Date: 16 & 17 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Integration of Supply Chain & Logistics Management Workshop By Devindran A/L Raju
Supply Chain Management (SCM) involves optimizing your operations to maximize both speed and efficiency. Supply chain management influences your ability to satisfy the expectations of your customers and achieve competitive advantage. It determines the effectiveness and efficiency with which you handle ordering, production, storage and distribution activities. Because of the vital role SCM plays within organizations, employers seek employees with an abundance of SCM skills and knowledge. SCM impacts customer service by making sure the right product assortment and quantity are delivered in a timely fashion.

Logistics is the main component of SCM. Logistics can be considered as a tool for getting the products and services where they are needed and when they are desired. It involves the integration of information, transportation, inventory, warehousing, material handling, and packaging. The operating responsibility of logistics is the geographical repositioning of raw materials, work in process, and finished inventories where required at the lowest cost possible. Promptness is of utmost importance, as delayed delivery can result in significant losses to the recipient of the consignment in most cases. 

This workshop is suitable for staff of all grades that seeking to increase their knowledge and skills in this area.
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Sri Devi Panchacharam
Date: 16 & 17 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Developing a Professional Personal Image with Strong Values & Ethics Workshop By Sri Devi Panchacharam
Most employees today have day-to-day tasks that require them to work closely with many individuals across different ranks and departments, whilst ensuring the accurate flow of information across all stakeholders. More often than not, they are expected to be able to juggle their job responsibilities and adhere to the timelines and budgets specified. Throw managing the different personalities and tantrums of people into the mix, and these make the job of people in the that much more unique in terms of its challenges.

There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average person would get rattled at the slightest challenge in life is poor mental conditioning and misaligned values. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with wrong ethics, values, negativity, any amount of professional rebranding exercises activities will not bear fruit. Clear thoughts and the correctly aligned value system leads to a focused mind, which operates at its optimum. 

This is a complete workshop for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in an entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.

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Gerald Peries A/L V. A. Peries
Date: 16 & 17 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Finance For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and volatile business environment, it is crucial for all non-finance managers to develop and sharpen their financial skills.

It is crucial for them  to understand  and speak the language of finance and accounting  in order to achieve their goals, objectives and bottom-line results.

In this non-technical, real-world-oriented training, you will gain the finance and accounting knowledge that you need to plan budgets, analyse financial statements, justify requests for resource allocation,  evaluate and make recommendation for capital expenditure and spot any problems in your business organisation  before they get out of  hand.   

You will  improve  your understanding of the practical financial concepts and skills that is needed  to help you  to make better management decisions.  This comprehensive two-day programme  shows you how to become more competent in the areas of finance and accounting which is so critical to your and your organisation’s success.  

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Tee Keng Chai, Casey
Date: 16 & 17 December 2019 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Motivation & Emotional Intelligence (EQ) For Xtra-Ordinary Performance By Tee Keng Chai, Casey
Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic.

Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990).

Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion, and the ability to manage emotions.

According to Salovey and Mayer, the four branches of their model are, "arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the (relatively) simple abilities of perceiving and expressing emotion. In contrast, the highest level branch concerns the conscious, reflective regulation of emotion" (1997).

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Aslini Abdullah
Date: 17 & 18 December 2019 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Handling Difficult Customers: The Professional Way By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

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Ng Yong Hooi
Date: 18 & 19 December 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
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Building A Service Culture Workshop By Ng Yong Hooi
In today’s customer-oriented business environment, providing a consistent customer experience will give the organization the competitive edge it needs to survive in a tough business climate. Therefore, putting in place an effective customer service management plan is imperative to create a corporate culture that will continuously promote service excellence.

This workshop will help those managing service initiatives in their organization to acquire skills, useful tips and techniques in this direction so that it will become a source of profit for their organization.
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Sri Devi Panchacharam
Date: 18 & 19 December 2019 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Better Grammar, Better English & Greater Success By Sri Devi Panchacharam
A study conducted by The Star newspaper in 2010 shows that employers in Malaysia find that verbal and written communication skills (especially in English) is the top most important proficiency which is expected. More and more organisations are beginning to realise the importance of communicating well in English as customers are nowadays buying with their hearts. They like listening to well-spoken language and outstanding customer service and it is a fact that the business world today is all about “experience-economy”.

Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

In today’s competitive business world, the primary differentiation between one company and another is service. Participants who attend this workshop will be coached to become use better customer service language (in English) and will also be able to appreciate the importance of good writing skills. These skills, once mastered, is an effective tool which helps organisations increase the quality of customer service and creates solid professional relationships.   
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