|  |  | 
Home
Welcome To TrainingZone
Many organisations in Malaysia realise that to excel in today's competitive market, we must have highly skilled and well-trained employees within the teams. Professional skills, information, and knowledge are now a pre-requisite in the corporate or business world. Training employees has become a core strategy for many companies to motivate and re-energize their employees to peak performance.

At TrainingZone, we focus on providing the best possible high quality training and development programmes that will deliver high performance results for our customers. We are continuously driven to be the training provider that you can depend on for all your training needs.
Latest Training Programmes:
Aslini Abdullah
Date: 5 & 6 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 11 & 12 February 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your English Communication Skills At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using "presentable" English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 11 & 12 February 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Accounting Skills For NON-Accountants Workshop By Danny Lim Tou Kenn
Increasingly, all executives, especially those moving into managerial level need to understand and apply financial know-how in their daily work and know how the business’s operation activities are being captured in the financial reports and what can they do to help improve the business performance.

Gaining financial acumen as part of the management skills is very important for anyone wishing to progress up the career path in any organisation, regardless of their current role and responsibilities.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills to help you be a step ahead when it comes to taking on more responsibilities in the future, including financial management for your department.

 Register Now Find Out More 
Devindran A/L Raju
Date: 12 & 13 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. 

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. 

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
 Register Now Find Out More 
Aslini Abdullah
Date: 12 & 13 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Professional Secretaries In Business Environment By Aslini Abdullah
To foster better working relationship between bosses and secretaries through appropriate Communication & Interpersonal skills techniques. The quality of the ultimate working relationship will be made up of countless small incidents which demonstrate to each of the secretary  what to expect from the other.

The secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, has strong initiatives, is quite capable of stepping into an executive position, and is constantly upgrading herself. As the secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 12 & 13 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Your "5Cs Skills" At Work By Tee Keng Chai, Casey
What are 5Cs Skills. The 5Cs skills are Creativity, Critical Thinking, Communication, Commitment and Co-operation:

 1. The ability to apply creative thinking to the gathering and analyzing of information.
 2. The ability to look at problems critically 
 3. The ability to communicate effectively that make sense based on available information.
 4. The ability to commit yourself to do an excellent job
 5. The ability to co-operate with others and therefore others love to work with you.

Are you flooded with information and new knowledge on a daily basis? Unsure how to assess the credibility of new information? Not 100% confident you’re making valid decisions?

With interactive learning, combined with discussion, lecture, and case studies, this is your opportunity to learn creative skills to solve problem and make decisions to the best advantage of your business and career.

Whether you are a new or an experienced staff, this workshop is designed to enable you to develop the critical core abilities essential to success.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 17 & 18 February 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Decision Making & Root Cause Analysis Workshop By Tee Keng Chai, Casey

This training workshop adopts a common sense approach to effective and proven problem solving and decision making and provides a wealth of effective techniques in root cause analysis which can be applied and implemented immediately on the job.

The approach presented in this workshop is a simple and easy-to-use problem solving and decision making process which is explained in a step- by- step fashion.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 17 & 18 February 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Creating A Positive Mind For Success Workshop By Sri Devi Panchacharam
Wouldn’t it be fantastic if you are able to wake up every morning, and feel fully energised and equipped to handle the day with the best attitude possible? There are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  This highly interactive course will open with discussions on the ultimate challenges we face when wanting to achieve the life we desire.

A section of the training will coach the participants on positive thought exercises using various proven methods and resilient thinking. They will also be taught how to develop a positive outlook and gain work satisfaction through emotional management. This is a complete training programme for better personal management, self-esteem, and techniques for staying positive at work. Information is presented in a entertaining and relaxed manner, and hands on activities will be used to reinforce learning points.

 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 18 & 19 February 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Credit Control Management Workshop By Danny Lim Tou Kenn
All executives, especially those with finance and credit control department need to understand and apply financial know-how in their daily work and know how the business’s financial data are being captured in the financial reports and how can they analyse financial performance of the business as well as their customers.

This 2-day practical workshop is designed to provide an introduction to accounting and the basic financial knowledge and skills that can help you be a step ahead when it comes to taking on more responsibilities in the future, in particular on implementing effective credit control management strategies.
 Register Now Find Out More 
Devindran A/L Raju
Date: 19 & 20 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Pembentukan Penyelia Yang Berkualit By Devindran A/L Raju
Penyelia merupakan aset penting untuk sebarang perniagaan, terutamanya syarikat besar, dan industri. Beberapa kemahiran penyeliaan teras diperlukan untuk menjadi seorang penyelia yang lebih baik. Penyelia memimpin pasukan, mengurus tugas, menyelesaikan masalah, membuat laporan dan banyak lagi. Salah satu tonggak pertumbuhan dalam perniagaan adalah untuk mempunyai kepimpinan yang baik dan kemahiran pengawasan terhadap pekerja dan ahli pasukan. 

Oleh itu, amat penting bagi penyelia untuk dilengkapi dengan pengetahuan dan kemahiran yang diperlukan dalam kepimpinan, pengurusan dan penyeliaan agar mereka dapat menjalankan tugas dan tanggungjawab mereka dengan lebih berkesan dan berjaya. Kursus penyeliaan ini meliputi bidang penting yang diperlukan oleh penyelia. Melalui latihan, kajian kes, contoh praktikal dan garis panduan yang jelas, kursus ini akan membangunkan kemahiran dan pengetahuan yang diperlukan untuk mencapai hasil melalui penyeliaan kakitangan yang berkesan.
 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 19 & 20 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
The Malaysia Labours Laws Workshop By Pagadala Cyril Papiah

The primary laws governing employees are the Employment Act 1955 (EA) and the Industrial Relations Act 1967 (IRA). The EA deals with employment while the IRA deals with dismissals.       

In this workshop participants will learn about the various entitlements and rights and obligations of employer and employee. They will also learn about how to handle discipline under the Industrial Relations Act 1967. They will also learn how to conduct the domestic inquiry under the law.       

The workshop is delivered by a seasoned practitioner who has mastered the art of delivering legal workshop in a straight forward way without the heavy legal complication of explanation. Thus participants will find it very easy to master the subject.    

 Register Now Find Out More 
Aslini Abdullah
Date: 19 & 20 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Managing Complaints: The Professional Way Workshop By Aslini Abdullah
Managing complaints, it seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today's jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of "internal" customers, it is difficult to satisfy those we commonly view as our "real" customers. Satisfying "internal" customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 24 & 25 February 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Productivity, Personal Leadership & Inner Mastery Workshop By Tee Keng Chai, Casey
We’ve seen many leaders and individuals suddenly scramble or feel distressed when faced with an unexpected turn of events or unwanted outcome, whether they work in the corporate sectors , run a family business or lead a department or company. They also begin to struggle in their personal relationships and are more reactive in their decision making when it comes to challenging life and business circumstances.

These are usually the tell-tale signs that these individuals haven’t yet started on a journey of inner mastery.

What Is Personal Leadership?
Personal Leadership involve developing the confidence and strength to set realistic goals and fulfil your potential. Everyone has strengths and weaknesses and a range of skills that are used in everyday situations, but all too often people remain unaware of, or undervalue, their true abilities.

Self-empowerment workshop is fast becoming a popular approach for many organisations to improve professional and team effectiveness as well as organisational productivity. Self Leadership help develop key capabilities in excellent leadership: Clarity, Focus, Creativity and Compassion. Team Leaders excel further when they could integrate mindfulness, self-awareness and social awareness with effective techniques of management and mentorship. 

In developing self-leadership, participants will realise they how can create the space for growth and empowerment, both for themselves and others in the organisation, leading to positive work performance, more cohesive teams and higher productivity.

What Is Inner Mastery?
Mastery is defined as the comprehensive knowledge or skill in a particular subject or activity. Simply stated, mastery learning is a process where a learner masters a topic or concept before advancing to the next level of proficiency.

According to Dr. Richard Moss in The Mandala of Being, humans experience four holding environments: the womb, post-birth, leaving home and "the present moment." Experiences from the preceding holding zone are carried forward to the next, and all decisions, actions and reflections are therefore informed by the past. We embark on a journey and then change jobs, start different businesses, learn different subjects/skills and change values, as per the current environment. We do all of this without really achieving mastery in one before moving on to the next.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 25 & 26 February 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Aslini Abdullah
Date: 26 & 27 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Turning Difficult Customers Into Great Supportive Customers Workshop By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 26 & 27 February 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Full Set Of Accounts Workshop By Gerald Peries A/L V. A. Peries

This workshop would enable new as well as existing accounting staff, admin staff and secretaries to appreciate and understand the steps in the accounting process, from source documents to the preparation of financial statements. Knowledge in these areas will enable them to be more effective at their job functions.

In today’s computerised accounting environment, accounting staff perform very specific duties as part of the accounting function.  They may be involved in one specific area like handling accounts payable, accounts receivable, payroll, cash book, general ledger, etc.  As a result, they are often very focused in their respective areas but may not be aware or knowledgeable of the other important areas in accounting.

With the advancement of computerised accounting packages, the accounting process is somewhat isolated and as a result these staff do not see the physical transaction actually taking place.  This may lead to a lack of understanding of the accounting process.  A thorough knowledge of the accounting process will enable the staff to better understand the process thus contributing more effectively to the organisation.

This workshop is also suitable for administration staff, secretaries and other clerical staff who performs some basic accounting functions but have limited knowledge of accounting.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 2 & 3 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Administrative & Office Management Skills Workshop By Sri Devi Panchacharam
Very often, executive secretaries, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership. 

Most of their days incorporate tasks which are ad hoc; but this training will mould them to understand that there are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average executive secretaries / administrative personnel would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower secretaries and administrators to realise that the rejuvenation happens from within. Clear thoughts leads to a focused mind, which operates at its optimum. 

This workshop serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of dealing with people, telephone etiquette, time management and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star clerical / administrative personnel.
 Register Now Find Out More 
Aslini Abdullah
Date: 4 & 5 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
SIX-STEP Cycle To Nurture Effective Employees Workshop By Aslini Abdullah
Much of our success as a manager or supervisor will depend on the quality of the people whose work you are responsible. It is true that most of us inherit a ready-made team when we first take on a managerial role, sooner or later vacancies arise and you get the chance to appoint people of your own choosing. Besides which, you can expect to influence the morale and productivity of your team by the way you set about understanding their strengths and weaknesses, developing their competences, improving people’s jobs, counseling them, appraising their work, encouraging their efforts, ensuring equal opportunities and where necessary applying disciplinary procedures.
 Register Now Find Out More 
Ng Yong Hooi
Date: 4 & 5 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Time Concept, Self-Organization & Getting More Done In Less Time Workshop By Ng Yong Hooi

If you are like most people who spend their life in a frenzy of activities, but achieve very little, it simply shows that you are not concentrating your efforts on doing things that matter the most – things that will give you the results you’ve been looking for.

This workshop is to invite you to examine yourself and analyze how you use your time on a daily basis, while discovering the importance of planning, goal-setting and prioritizing. In addition, it will help you to regain ‘extra’ hours, function more effectively at work with less stress and frustration, and achieve greater work-life balance.

 Register Now Find Out More 
Aslini Abdullah
Date: 4 & 5 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
"I Want Service NOW. I Am Your Customer!" (Customer Service Skills) By Aslini Abdullah
To give an insight into Quality Customer Service and applying appropriate techniques in dealing with customers and effectively and professionally.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 4 & 5 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Mastering The Art Of Powerful Presentation Skills By Tee Keng Chai, Casey

This workshop is designed to train those who need to present to others in terms of knowledge, information and skills. Participants will learn practical and effective steps right from the preparation to the final delivery of the presentation. Over and above equipping the presenters with techniques , this course also aims to teach participants the keys to making presentation interesting , more fun and exciting.

 Register Now Find Out More 
Sri Devi Panchacharam
Date: 9 & 10 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Realistic Customer Service Workshop: Revitalise Your People Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 10 & 11 March 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve Business Writing Skills With Confidence Workshop By Chin Siow Fong, Cerene

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image. Effective written communication gives a professional impression of us and our organization. We very often find the task of writing business documents such as letters, memos and even e-mails very challenging. We are concerned whether we convey our written message clearly, concisely and accurately to achieve the desired result. Sometimes we wonder our written correspondence sounds professional to instill confidence in the reader. Thus, updating our business writing skills in this modern era has become an integral part of professional life.

This program is designed to guide the participant naturally to write effectively and professionally to achieve writing aims and produce the desired outcomes.

 Register Now Find Out More 
Devindran A/L Raju
Date: 11 & 12 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Bengkel Pengurusan Operasi Gudang & Stor By Devindran A/L Raju
Kemudahan Gudang/Stor memainkan peranan yang penting dalam proses rantaian bekalan keseluruhan. Gudang juga di kenali sebagai pusat pengedaran. Perniagaan yang terlibat dalam menyimpan barang-barang fizikal memerlukan satu amalan pengurusan gudang yang berkesan. Amalan itu adalah perlu untuk memastikan produk selamat disampaikan daripada pembekal rangkaian kepada pengguna.

Amalan-amalan tersebut yang mestilah releven, mudah untuk digunakan dan yang paling penting , ia perlu sesuai dengan anggaran kos syarikat. Dengan mengambil kira bahawa gudang boleh menjadi pelaburan modal terbesar syarikat dan juga tempat menunggu sebelum produk sampai pelanggan.

Pengurusan Gudang dengan baik dan terancang menawarkan pelbagai kelebihan dalam usaha untuk kekal berdaya saing . Dengan mengambil langkah-langkah yang perlu untuk dari awal hingga akhir,  hasilnya akan menjadi sebuah kemudahan yang beroperasi dengan cekap, menggunakan ruang secara berkesan , mengekalkan kawalan kos dan pada akhirnya, mencapai matlamat utama jangkaan organisasi.
 Register Now Find Out More 
Aslini Abdullah
Date: 11 & 12 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Today's Secretary In Management Workshop By Aslini Abdullah

The Management Secretary of today is strongly positive, capable of carrying out responsibilities beyond her normal scope of duties, is widely travelled, has strong initiatives, is capable of stepping into an executive position, and is consistently upgrading herself.

As the management secretary is also a self-motivated person, she is able to overcome stress and solve problems strategically, and this is a great asset to any boss.

Being able to plan, organize and coordinate the workflow is another important function which she is able to do so effectively.

With the right skills, attributes and strategies, teamwork with any boss would be an enriching experience.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 11 & 12 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Sales Management , Sales Coaching & Sales Leadership Workshop By Tee Keng Chai, Casey
This Sales Management , Sales Coaching & Sales Leadership workshop provides sales managers and supervisors with the skills and tools they need to manage their time/priorities more effectively and become better sales coaches.

To be an exceptional sales manager requires a completely different set of skills than selling. Without this skill set, sales managers often get mired down in the reactive firefighting mode. Our program offers a comprehensive and disciplined approach for sales managers to become great sales leaders!
 Register Now Find Out More 
Danny Lim Tou Kenn
Date: 11 & 12 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Enhancing Bookkeeping Skills Workshop By Danny Lim Tou Kenn
Nowadays, most executives from various departments across the company begin to realize that financial “number” connect each of them in every aspect of their daily job functions. By knowing the application of bookkeeping and accounting basics in their daily work, how the daily operation results are being captured in the financial reports to assist them to make better business decision will give them an edge as compared to those who don’t.

This 2-day practical workshop is aimed to provide an introduction to bookkeeping and its basic principles so as to help you to be a step ahead when it comes to taking on more responsibilities in your job that come with better career advancement opportunity.
 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 16 & 17 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Investment Appraisal Workshop By Gerald Peries A/L V. A. Peries
The efficient allocation of capital resources is a very critical function for any firm. This involves the decision to invest in long-term assets, examples would include constructing a plant, purchasing a new machine, launching a new service or opening a new branch. 

These decisions are important to the firm because in order to add value to the organisation and to its shareholders’ the firm must ensure that its capital is effectively utilised as the performance of the firm hinges upon this important area.     
 Register Now Find Out More 
Ng Yong Hooi
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Understanding Business/Service Excellence & Complaint Handling Workshop By Ng Yong Hooi

In every organization, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave a lasting impression. Their way of contact and handling the customers are essential to ensure that the customers come back for more of their services.

This workshop is specially designed to help participants understand the importance of rendering excellent service and acquire practical customer service tips and techniques on how to create winning customer contact that will differentiate them from their competitors.

 Register Now Find Out More 
Devindran A/L Raju
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Kaizen: The Culture of Continuous Improvement By Devindran A/L Raju
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace. Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon be lost if the continuous improvement activities are not embedded within the organisation and its culture.

This course shows you one method of bringing about permanent productive change within your business This two day Kaizen training course focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created to bring about sustainable improvement.
 Register Now Find Out More 
Aslini Abdullah
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Filing & Record Management At Workplace By Aslini Abdullah

Filing & Record Management is part of an effective office management system. Paper work overload in office is a daily challenge in most company. Records/Paperworks need to be kept for regulation purpose and also for future reference. Without a strategy or know how to file/store those massive paperwork, it would be a nightmare in most company. It must also be easy to locate any paperwork as needed. 

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Management & Leadership Skills for Supervisors & Managers Workshop By Tee Keng Chai, Casey
This intensive two-day workshop is a highly interactive workshop designed for new supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

You'll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals.

As a workshop bonus, you'll receive self-assessment tools, handy checklists, the Leadership Style Analysis and numerous other resources that give you insight into how to build on your supervisory strengths.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away!

 Register Now Find Out More 
Pagadala Cyril Papiah
Date: 23 & 24 March 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Misconduct & Carrying Out A Domestic Inquiry Workshop By Pagadala Cyril Papiah

Disciplinary action is the last resort in maintaining order in an organization. Some organizations do not take action for fear that if the action is not taken according to proper legally accepted procedures, it may backfire  

This workshop shows how to handle cases of misconduct and indiscipline by employees and take ‘natural justice’ and legal disciplinary action including a domestic inquiry to prevent cases going to the Industrial Court. 

Participants will have a better understanding of the industrial relations process.

 Register Now Find Out More 
Devindran A/L Raju
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Store/Warehouse & Inventory Management Workshop By Devindran A/L Raju
Stores/Warehouses and Inventory Management are critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mis-management can lose an enterprise money, customers and production.. Inventories constitute a significant portion of most firms’ assets. 

Hence, effective and efficient management of inventories is one of the most vital functions for a successful organisation. Effective Inventory Management can be the watershed for their success or demise in these times. This course focuses on the operational and strategic management of warehouse and inventory. It covers the most important aspects of Stock Control from warehouse design, operation, control and effective inventory management.

 Register Now Find Out More 
Aslini Abdullah
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Essential Skills For Effective Managers/Supervisors Workshop By Aslini Abdullah
Managing is about achieving results through the work of other people. A manager/supervisor has a dual responsibility-first for personal self-development, and second for creating the best managerial climate to stimulate the development of those people whom he/she is directly responsible.

The chances of being an effective manager/supervisor depend to a large extent on how clearly one understand the nature of their job.

 Register Now Find Out More 
Chin Siow Fong, Cerene
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
English Grammar Communication At Work By Chin Siow Fong, Cerene
Understanding and using English grammar correctly in spoken or written English is essential in projecting professionalism. When a person is conversant with English grammatical rules, he / she add values to both his / her professional and personal lives. Bosses would certainly consider giving more opportunities to staff who are capable of using ?presentable? English in business environment. This program helps the participants rediscover the joy of learning English grammar and raise their language confidence to enhance English performance at work. It is intended for pre-intermediate / intermediate level participants.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 25 & 26 March 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
The 7 Core Leadership Competency Workshop By Tee Keng Chai, Casey
This intensive two days training is a highly interactive workshop designed for new assistant managers and newly hired managers. Comprehensive supervisory and managerial and leadership training will cover the proven people management techniques and powerful strategies to lead and influence people. At the end of this training, your participants will master the 7 core competency of an effective manager and become stronger, more confident and respected leader.

Core competencies are the capabilities that are essential to a business achieving competitive advantage. They are the skill set and experience of the business activity, rather than physical or financial assets. It is essential for all management employees to be able to identify, develop and implement their company’s core competencies to sustain their company’s long-term competitive advantage.
 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 6 & 7 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Communication Skills With NLP Workshop By Tee Keng Chai, Casey
The purpose of this workshop is to impart the necessary NLP communication; influencing and interpersonal skills to the staff as well as any stakeholders who need to use them. Emphasis will be given to train the participants on the NLP methods and techniques in providing excellent communication and persuasive skills to increase effectiveness. They will also learn professional NLP methods to deal with difficult and challenging situation.
 Register Now Find Out More 
Aslini Abdullah
Date: 6 & 7 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Positive Work Attitude At Workplace By Aslini Abdullah

To develop staff towards effectiveness through personal goal setting and to instill confidence and positive values thus portraying the right personality of a corporate organization

 Register Now Find Out More 
Ng Yong Hooi
Date: 8 & 9 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Emotional Intelligence For Personal Effectiveness @ Work By Ng Yong Hooi
Why do some people achieve success faster at work while others struggle to get by? Is having a high cognitive intelligence the sole predictor of your success or is there something else out there – something that is ‘non-intellective’ that will help you to realize your full potential and attain greater success in your job?

This workshop will help participants understand emotional intelligence better and how they can empower themselves with this amazing intellect to deal with stress, increase productivity, improve relationships and overall effectiveness at work.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 13 & 14 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Professional Techniques To Upsell , Generate Leads & Value Creation for Sales Executives Workshop By Tee Keng Chai, Casey
The intensive workshop is an international sales training workshop aims to improve sales team competency in selling and closing deals. It means to use the power of Persuasion, Communication Skills and Selling System to achieve personal and organizational goals.

This workshop will coach the participants to apply the right and most effective selling skills to complete a deal. Participants will learn the selling strategy to build relationship, discover clients’ needs, presenting proposals and handle objections as well as closing the sales.

The purpose of this workshop is to turn sales executives to become excellent sales stars. Participants will be learning The Consultative Selling Skills and begin to set goal and achieve them when they know how to use the right techniques to achieve their sales target.

 Register Now Find Out More 
Aslini Abdullah
Date: 14 & 15 April 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Difficult Customers: The Effective Methodology By Aslini Abdullah

Some customers are more difficult to deal with than others. Few customers are inherently rude or mean, although some may be. Usually when a customer is mad, rude, challenging or otherwise difficult to help, there is a reason.

The fact of the matter is that most customers are great. They are friendly, understanding, and tolerant. They are also knowledgeable, demanding, conscious of the value of their time, and hold high expectations for quality of product and service. You as service providers should never take these customers for granted.

Even when customers are wrong or difficult you must respect their perception and treat them with respect.

 Register Now Find Out More 
Devindran A/L Raju
Date: 15 & 16 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
5S Concept At Workplace By Devindran A/L Raju

5S is the name of a workplace organization method that uses a list of five (5) Japanese  words: seiri, seiton, seiso, seiketsu, and shitsuke. The 5S pillars provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment. In the daily work of a company, routines that maintain organization and orderliness are essential to a smooth and efficient flow of activities.

This methodology encourages workers to improve their working conditions and helps them to learn to reduce waste, unplanned downtime, and in-process inventory. While some Lean Six Sigma (LSS) practitioners consider 5S a tool, it is more than that. 5S is a visually-oriented system of cleanliness, organization, and arrangement designed to facilitate greater productivity, safety, and quality. When fully implemented, the 5S process increases morale, creates positive impressions on customers, and increase efficiency of an organization.

Employees will feel better about where they work, the effect on continuous improvement can lead to less waste, better quality and faster lead times. Besides increase productivity, improves quality, reduces cost, 5S also contributes for delivery on time, improves safety and improves morale. 5S is not a list of action items, but is an integrated concept of actions, condition and culture. To get the greatest success, the nature and implication of each “S” need to be understood by each employee from the top level to bottom and should be regularly practiced.

 Register Now Find Out More 
Tee Keng Chai, Casey
Date: 20 & 21 April 2020 (Monday & Tuesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Transforming Your Managers to Become Leaders Workshop By Tee Keng Chai, Casey
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You'll discover the heart, soul and mind of true leadership. Through role-playing, self-assessment tests and other leadership training scenarios, you'll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member.

And you'll learn how to develop your unique leadership style for maximum impact. The role every manager must fill in the workplace is leadership. Managers often make the mistake of assuming that because they are the managers, they are also the leaders and that their associates will automatically follow. In reality, position only denotes title, not leadership. Leadership is a process whereby one individual influences a group of individuals to achieve a common goal.

To be an effective leader, the manager must influence his associates in a positive way to reach the goals of the organization. Furthermore, the transformational leadership approach can help managers become exceptional leaders. This workshop will help your organization to transform managers into leaders.

 Register Now Find Out More 
Aslini Abdullah
Date: 21 & 22 April 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
How Administrator Manage The Office Professionally Workshop By Aslini Abdullah
To enhance and upgrade individuals to perform their jobs confidently through effective working skills, appropriate knowledge and the right attitude.
 Register Now Find Out More 
Ng Yong Hooi
Date: 22 & 23 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Delivering Self-Leadership Initiatives Workshop By Ng Yong Hooi

Leadership is a lifelong journey that begins with self-awareness while looking into developing personal and interpersonal leadership initiatives of individuals.


Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that will hone their leadership qualities and propel them towards the achievement of personal, interpersonal and organizational excellence.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 22 & 23 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Finance For Non-Finance Managers & Executives Workshop By Gerald Peries A/L V. A. Peries

In today’s diverse and volatile business environment, it is crucial for all non-finance managers to develop and sharpen their financial skills.

It is crucial for them  to understand  and speak the language of finance and accounting  in order to achieve their goals, objectives and bottom-line results.

In this non-technical, real-world-oriented training, you will gain the finance and accounting knowledge that you need to plan budgets, analyse financial statements, justify requests for resource allocation,  evaluate and make recommendation for capital expenditure and spot any problems in your business organisation  before they get out of  hand.   

You will  improve  your understanding of the practical financial concepts and skills that is needed  to help you  to make better management decisions.  This comprehensive two-day programme  shows you how to become more competent in the areas of finance and accounting which is so critical to your and your organisation’s success.  

 Register Now Find Out More 
Devindran A/L Raju
Date: 22 & 23 April 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Excellent Procurement & Negotiation Skills Workshop By Devindran A/L Raju
A strategic approach to procurement can give organisations a competitive advantage by maximising benefits received in return for spend. Procurement has taken on greater strategic importance in multinational companies in recent years. Procurement is in fact an absolutely essential function within any business and is vital if a business is to succeed, especially in the light of economic downturns and the recession. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. 

Procurement is viewed as a strategic function working to improve the organization's profitability.  Procurement is seen as helping to streamline processes, reduce raw material prices and costs, and identifying better sources of supply.  In essence, helping to reduce the ‘bottom line’. Procurement is also a complex process that can help businesses to become more efficient because all goods and services that they buy will be of the right quality, quantity, price and they will be delivered ‘just in time’, thereby reducing the need to stockpile goods and parts. 

This workshop is suitable for staff of all grades that require knowledge and skills in operation or management of procurement. This also extends to other department personnel who have some purchasing responsibilities and would like to increase their knowledge and skills in this area.
 Register Now Find Out More 
Devindran A/L Raju
Date: 13 & 14 May 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Understanding Licensed Manufacturing Warehouse (LMW) Workshop By Devindran A/L Raju
A Licensed Manufacturing Warehouse (LMW) is a premise licensed under Section 65A of the Customs Act 1967 and is directly controlled by the Royal Malaysian Customs, by way of documentation and subject to all Customs rules and regulations. LMW was introduced line with Government’s policy to further promote the development of the export-oriented industries.  LMW enables manufacturing processes to be carried out in licensed warehouses subject to minimal customs procedures. Raw Materials/ components used directly in the manufacturing process are exempted from customs duties and SST. 

This workshop is meant for employees from manufacturing and Logistics who are keen to enhance their knowledge and understanding on the LMW concept, Import/Export procedures, documentation, restrictions and new regulations in respect to the facilities. 

This workshop also is designed to provide in depth explanation pertaining to the policies and regulations such as Eligibility, Types of Premises, Location of LMW, Application for License and Renewal of License. In addition, this Course also serves as an avenue for the participants to clarify any doubts or problems and issues related to LMW.
 Register Now Find Out More 
Ng Yong Hooi
Date: 20 & 21 May 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Negotiation & Influencing Skills Workshop By Ng Yong Hooi

We have all been involved in situations that required us to negotiate whether at home or at work, and in today’s business climate, the importance of successful negotiation cannot be overstated. Whenever we attempt to close a sale, deal with customers’ complaints, reconcile differences, resolve disputes, manage conflict, influence others, establish or improve relationships, we are negotiating.

This workshop will attempt to discuss the finer nuances of negotiation and prepare you to become an influential communicator in order to arrive at a desirable outcome.

 Register Now Find Out More 
Ng Yong Hooi
Date: 3 & 4 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Effective Interpersonal & Communication Skills Workshop By Ng Yong Hooi
Whether you are a technical or non-technical professional, communicating with others is an essential part of the job. Communication is not just putting across a language but incorporates culture and all aspects of human relations. The way people interact at the workplace dramatically affects morale, teamwork, productivity, customer relations and ultimately the organization’s bottom line. 

This workshop aims to increase participants’ awareness on their interpersonal communication styles and overcome communication challenges in order to create positive exchanges and manage workplace diversities for enhanced collaboration.

 Register Now Find Out More 
Gerald Peries A/L V. A. Peries
Date: 9 & 10 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Accounts Receivable Management Workshop By Gerald Peries A/L V. A. Peries
While sales are important to companies, it is more important that credit sales are collected on a timely basis with minimal bad debt losses but managing accounts receivable has never been an easy job. This workshop will show participants the important functions of Accounts Receivable Management, define and implement a credit policy, understand and interpret the fundamentalinformation presented in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
 Register Now Find Out More 
Aslini Abdullah
Date: 9 & 10 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Handling Challenging Staff Workshop By Aslini Abdullah

Challenging are different problems according to the situation in which they arise. To deal with them effectively, we need to consider various situations that are likely to produce difficult staff.

The possibilities are when we are persuading to a group of people, presenting ideas, recruiting or interviewing and those who are poor performers.

The challenging staff could be due to job performance, inter-personal problems with other members of staff and also due to behavioral problems.

As such techniques and alternatives are required to deal with the challenging staff with the objective of settling the issues and increasing productivity.


 Register Now Find Out More 
Sri Devi Panchacharam
Date: 11 & 12 June 2020 (Thursday & Friday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Realistic Customer Service Workshop: Revitalise Your People Skills Workshop By Sri Devi Panchacharam
Most of us do realise that customer service is of supreme importance. But do we really understand, that it relates directly to the company’s bottom-line?  We live in a world of instant-connectivity. It is not uncommon to see posts in Facebook or Tweets which expresses grave dissatisfaction to services received by a certain company, and suddenly, its big news! Before you know it, the potential revenue loss due to this can skyrocket beyond control.

Very often, customer service executives are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the company’s reputation. This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of customer service, telephone etiquette, handling irate customers and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star customer service executives and managers.


 Register Now Find Out More 
Aslini Abdullah
Date: 16 & 17 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Dealing With Customers' Complaints, Frustrations & Dissatisfaction By Aslini Abdullah

Managing Complaints. It seems everyone is talking about customers. Some of the reasons as to why poor service is still a major concern of most organizations are as follows:

Few people have been trained to pay attention to the second half of today’s jobs - the people part. They have invested their time and energies in the technical aspects. They have not been trained to handle the complications of making sure their work is valuable to others.

People have not been conditioned or encouraged to treat people inside of their own organization as customers. Without the support and cooperation of “internal” customers (colleagues, employees, bosses, and other departments) it is difficult to satisfy those we commonly view as our “real” customers (those who use our services). Satisfying “internal” customers provides a vital link in the chain that leads to satisfying customers outside of the organization.

People often don’t realize that working hard is not the same as satisfying customers. As a result, people often work hard and are frustrated because customers (internal or external) remain unsatisfied.

As such the main aim of this workshop is concentrating on how to satisfy the needs and wants of customers effectively.

 Register Now Find Out More 
Devindran A/L Raju
Date: 17 & 18 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Excellent Warehouse Management Workshop By Devindran A/L Raju

Warehousing facilities play a vital role in the overall supply chain process. A warehouse is also called a distribution centre. Businesses that are involved in storing of physical goods are in need of an effective warehouse management practices. Such practices are necessary to ensure the safely delivering of products from the chain supplier to the consumers. The practices must be reliable, easy to use and most importantly, it should fit the company’s budget. Keeping in mind that a warehouse may be a company's largest capital investment, as well as the final stop before the product reaches the customer.

A well designed and well planned warehouse offers multiple advantages in the fight to remain competitive. By taking the necessary steps to see the project through from start to finish, the result will be a facility that operates efficiently, uses space effectively, maintains cost control and in the end, achieves the ultimate goal of meeting expectations.


 Register Now Find Out More 
Ng Yong Hooi
Date: 17 & 18 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Essentials Presentation Skills For Effective Delivery Workshop By Ng Yong Hooi

For many of us, any types of business presentations can be one of the great challenges of communication at work. With limited amount of time, we are expected to give the audience what it wants, from information to inspiration. As such, having the right preparation and delivery techniques truly matters in determining our success.

This workshop aims to help participants overcome the fear of public speaking and to guide them in preparing, organizing and delivering their presentations effectively so that they come across clearly and connect positively with the audience.

 Register Now Find Out More 
Aslini Abdullah
Date: 23 & 24 June 2020 (Tuesday & Wednesday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Improve & Increase Your Productivity At Workplace By Aslini Abdullah

Productivity is an essential element towards achieving company’s objectives. A typical successful organization will always reward advancement to those who are able to achieve and exceed desired results. It is not surprising, those who are only able to achieve minimum standards will be identified for something less in the company.

The normal concern is how do we increase productivity with the existing resources? If it is left unattended, we are definitely looking at inefficient and ineffective human capital.

In order to achieve the desired results within the shortest possible time will lead to managing and organizing ourselves.

With proper managing of self, superiors, communications and relations, prioritizing of work and decision-makings, anyone can achieve a desired output and ultimately have a sense of accomplishment.

 Register Now Find Out More 
Devindran A/L Raju
Date: 24 & 25 June 2020 (Wednesday & Thursday)
Time: 9:00am to 5:00pm
Venue:
Hotel Istana City Centre Kuala Lumpur
Location Map
Shipping Procedures, Documentation & INCOTERMS 2020 Workshop By Devindran A/L Raju
Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter/Importer are also required to comply the documentary requirement of exporter /importer and his country. 

These requirements also keep on changing. Irregular documents creates problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation. 

This 2 days workshop will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.
 Register Now Find Out More